Customer reviews from Samsung US
Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
138
4 Stars
39
3 Stars
12
2 Stars
7
1 Star
14
86%of customers recommend this product.
(
119 out of
138)
Customer Reviews for Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Customer Rating
4
Nice features, practical
on September 26, 2023
Posted by: Rafi
from Tennessee
[This review was collected as part of a promotion.] Amazing until the microwave diode burned out, was replaced and burned out again...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great second oven with a ton of features!
on July 23, 2024
Posted by: Floridaprotrainer
from Citrus Springs, FL
[This review was collected as part of a promotion.] I have had this for a couple months now and love having an extra convection oven. I am in Florida and last thing we want to do is use a full-size oven in the summer heat. This microwave/convection oven fits the bill. The only change i would make for the engineers is to relocate the fan button. this button seems to get hit every time the door is opened or closed because of the position of it. Otherwise great microwave with a ton of features that takes some figuring out! Ding one star because of fan button location.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good buy and Sleek look
on August 20, 2024
Posted by: JasB
from Atlanta, GA
[This review was collected as part of a promotion.] sleek look and functions very well. It was the perfect piece to add to my kitchen remodel, The black stainless is sharp and easy to clean.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
A Microwave that doesn't Microwave
on August 4, 2021
Posted by: 17KB
i have owned this product for less than a week and the microwave function completely stopped after three uses.
i tried all of the recommended fixes, and nothing works. presently have to wait a week to have a technician come to assess the problem. even better? i get to unmount this beast less than a month getting it above my range.
looks really nice, but essentially this has turned in a very expensive clock/timer.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Pat, Samsung Care, August 5, 2021
I know how annoying it can be when you have to wait for a resolution to an issue. We would like to thank you for your patience while this symptom is addressed. If you would like updates on your repair or the process. You can speak with our Social Media team by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143578033
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143578033
Written by a customer while visiting Samsung US
Customer Rating
3
Feature packed microwave
on June 27, 2022
Posted by: Tobago_88
from Phoenix, AZ
[This review was collected as part of a promotion.] This microwave has a lot of features and makes any ordinary microwave seem dated. I love that you can bake, air fry, and microwave meals in one appliance. The baking does take a bit longer and can be a bit awkward to use due to the space constraints. The only negative feedback I have is that the door hinge makes an annoying squeaking sound when opened. Overall I'm happy with my purchase.
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Angelica, Samsung Care, June 29, 2022
Hello Tobago_88,
Thank you for reaching out. We appreciate you informing us that you're happy with your Samsung microwave; however, the door hinge makes a squeaking sound when opened. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144647181
Thank you, and stay safe!
-Angelica
Thank you for reaching out. We appreciate you informing us that you're happy with your Samsung microwave; however, the door hinge makes a squeaking sound when opened. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung microwave makes unusual noises.
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144647181
Thank you, and stay safe!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
MicroWave and More
on May 11, 2023
Posted by: Mmjcmk1139
from Spartanburg, SC
[This review was collected as part of a promotion.] I bought this 3 weeks ago and it works so well with my Samsung induction range. Cooking in the microwave is a snap and there are some many predefined settings it will take me all spring and summer to figure out. Convection works great and the heat is very evenly distributed, and the food turns out great. Only wish that it had some quick on buttons for 1-5 minutes. The Wi-Fi works great, and it is integrated with the range, so the fan turns on automatically when cooking on the stove.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than expected
on March 5, 2021
Posted by: Kevin
from Lebanon,PA
i am doing more with this microwave than i thought i would. it works great and it looks outstanding in the kitchen. i like the different functions but i am still learning. made great tasting food so far. hood and lights even work with the smart things app as well as the clock sync. don't know why there are so many bad reviews. glad i bought this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung micro convection
on October 26, 2022
Posted by: Patty
from Arizona
[This review was collected as part of a promotion.] This had all the features we wanted and a good price. I wish it came with better instructions. Still trying to figure out defrost options and convection. It’s a great microwave and that part is intuitive.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US