Customer reviews from Samsung US
Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Average customer rating
4.3
(222 Reviews)
Rating breakdown 222 reviews
5 Stars
142
4 Stars
41
3 Stars
13
2 Stars
8
1 Star
18
84%of customers recommend this product.
(
125 out of
148)
Customer Reviews for Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Customer Rating
3
Air fryer temps. not customizable!
on September 17, 2025
Posted by: HeartlandGal
from Central Florida
We have owned this Samsung Model: MC17T8000CS for over four years. At first impression I hoped that the multi features, microwave, convection oven, and air fry would fulfill some functional needs in our kitchen. For the most part the microwave is just that. The convection oven is for back-up for when we need another oven for holidays like Thankgiving, etc. The oven gets extremely hot. But the air fryer has left more to be desired. There are pre-set timings for specific frozen foods like french fries or chicken nuggets however there is no options for following recipes designed specifically for air fryer recipes. No way to adjust air fryer settings at all. No way to customize the temperatures for any type of air fryer recipes. Not having that option is very limiting. This was very disappointing since I have a very, very small kitchen with limited counter space. Because of that I have no room for extra appliances such as an independent air fryer to sit out all day long. If I had known the air fryer settings were not customizable I would have bought a different microwave. And, to top everything off, we cannot find out how to replace the interior light for the inside of the oven. It seems from what my boyfriend has told me. The whole unit has to be unmounted from the cabinets over the stove just to gain access to replace the burnt out interior light bulb. That is just crazy!
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy SEA Care, September 18, 2025
Hi there, We are committed to enhancing the performance of your microwave. Let's get this taken care of. To address your concerns with your microwave, we suggest referring to page 71 of the user manual, under "The oven exterior gets too hot during operation," to identify the cause and take the necessary actions. For slim fry functions (pages 36-38), this unit contains nine preset cooking programs that do not require setting the time or power level. And page 67 for "Replacing the oven light": https://downloadcenter.samsung.com/content/UM/202502/20250214155447837/O_MC17T8000CS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150761712 to help our team locate your information. Have a great day. -John
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150761712 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Great microwave - Samsung
on June 27, 2022
Posted by: AmberC
from Kansas
[This review was collected as part of a promotion.] I love this microwave!!!
I love having the air fryer part. Super convenient
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung microwave
on April 3, 2023
Posted by: Kristen
from Chagrin Falls, Ohio
[This review was collected as part of a promotion.] I love our new Samsung microwave!!! It connects to other Samsung devices via wifi, you even get alerts that food is ready. It doubles as an easy to use air fryer and convection oven, eliminating the need for separate units. What a bonus!! Not quite as strong as the one that came with our oven, I heat my coffee for 1:30 instead of 1 minute. I love the way it looks/fits in to the kitchen
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice features, practical
on September 26, 2023
Posted by: Rafi
from Tennessee
[This review was collected as part of a promotion.] Amazing until the microwave diode burned out, was replaced and burned out again...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great second oven with a ton of features!
on July 23, 2024
Posted by: Floridaprotrainer
from Citrus Springs, FL
[This review was collected as part of a promotion.] I have had this for a couple months now and love having an extra convection oven. I am in Florida and last thing we want to do is use a full-size oven in the summer heat. This microwave/convection oven fits the bill. The only change i would make for the engineers is to relocate the fan button. this button seems to get hit every time the door is opened or closed because of the position of it. Otherwise great microwave with a ton of features that takes some figuring out! Ding one star because of fan button location.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good buy and Sleek look
on August 20, 2024
Posted by: JasB
from Atlanta, GA
[This review was collected as part of a promotion.] sleek look and functions very well. It was the perfect piece to add to my kitchen remodel, The black stainless is sharp and easy to clean.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Microwave
on April 14, 2025
Posted by: Rocksgirl
from Oklahoma
Just installed and nothing worked day one. Has been 2 weeks and we're still waiting on a repair. Love Samsung, have too many products to mention, phones, other appliances, etc., but I'm severely disappointed with this one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 15, 2025
Hi there,
We can feel your frustration with this microwave. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148781664), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your frustration with this microwave. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148781664), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Broken in 2 days!!!
on June 3, 2025
Posted by: Inna S
from New York
Microwave is broken in 2 days.. repair guy came today, after 1 week of waiting, and item was not fixed because some parts did not fit. Now we have to wait for another weeks to get parts. How its possible that item is broken right away, straight from the box.. .??? and customer service is not replacing it !! Very upset!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, June 4, 2025
We understand how disappointing it can be to have a new microwave that broke in two days, Inna S. We would want to talk to you directly to hear about your overall impressions of this experience and discuss any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149442535, to help our team pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149442535, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US