Customer reviews from Samsung US
Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Average customer rating
4.3
(210 Reviews)
Rating breakdown 210 reviews
5 Stars
138
4 Stars
39
3 Stars
12
2 Stars
7
1 Star
14
86%of customers recommend this product.
(
119 out of
138)
Customer Reviews for Samsung - 1.7 cu. ft. Over-the-Range Convection Microwave with WiFi - Black Stainless Steel
Customer Rating
5
Amazing
on April 10, 2023
Posted by: Lil Mikey
from Los Angeles
[This review was collected as part of a promotion.] Super high tech and user friendly microwave! I definitely recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great looking and features of
on April 11, 2023
Posted by: Bob421
from New Jersey
[This review was collected as part of a promotion.] I bought this 3 months ago and it is great. It beats out any other brand that I’ve had in the past.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Operates as designed
on April 14, 2023
Posted by: RJones
[This review was collected as part of a promotion.] Unable to change clock as efficiently as expected ..not end user friendly
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Chrystel, Customer Care, April 19, 2023
Good Day,
We always put a priority on meeting your needs, RJones. Thank you for sharing your thoughts about the microwave.
Your microwave oven is equipped with a built-in clock. Set the clock when first installing your microwave oven or after a power failure.
Set the time on your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00087028/
For the "Clock settings" instructions, kindly turn to page 20 of the user manual for your reference:
https://downloadcenter.samsung.com/content/UM/202012/20201202153459754/MC17T8000C_AA-01_EN-MES_201116.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145685370, to help our team pull up your information.
Have a great day!
^Chrystel
We always put a priority on meeting your needs, RJones. Thank you for sharing your thoughts about the microwave.
Your microwave oven is equipped with a built-in clock. Set the clock when first installing your microwave oven or after a power failure.
Set the time on your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00087028/
For the "Clock settings" instructions, kindly turn to page 20 of the user manual for your reference:
https://downloadcenter.samsung.com/content/UM/202012/20201202153459754/MC17T8000C_AA-01_EN-MES_201116.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145685370, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Lots of Options
on April 15, 2023
Posted by: Jlandry82
from Irvine, CA
[This review was collected as part of a promotion.] Have been using our new microwave for three months now. It cooks, warms, heats, bakes and airfries. Wider than the old one and lots more options. Even sends ready notices to our TV and phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Microwave stopped working after 2 years.
on April 28, 2023
Posted by: Eugene
Stopped working after 2 years. No warranty. Not quite what I expected from a $600 microwave. Doesn't communicate with my Samsung Cooktop or Samsung Smart Fridge. Honestly, very disappointed.
Response from Samsung USBy John, Samsung Customer Care, May 3, 2023
Eugene, we want you to have a great experience using your appliance at home. We're here to help you with any issues you may be experiencing with your microwave.
To solve the issue, check for signs of overheating and loss of power or disable Demo mode. Please click the link below for tips.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
We have also included a link to your microwave's user manual:
https://downloadcenter.samsung.com/content/UM/202304/20230428135640100/MC17T8000C_AA_02_EN_MES_20042023.pdf
-How to disable Demo mode. See page 27 (NOTE: If there is a power interruption, reset the 'Demo mode' option.).
-For any power or heating concerns. See pages 68-70.
For fast resolution, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145734008, to help our team pull up your information when you message us.
Have a great day.
-John
To solve the issue, check for signs of overheating and loss of power or disable Demo mode. Please click the link below for tips.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
We have also included a link to your microwave's user manual:
https://downloadcenter.samsung.com/content/UM/202304/20230428135640100/MC17T8000C_AA_02_EN_MES_20042023.pdf
-How to disable Demo mode. See page 27 (NOTE: If there is a power interruption, reset the 'Demo mode' option.).
-For any power or heating concerns. See pages 68-70.
For fast resolution, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145734008, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Works as advertised
on April 29, 2023
Posted by: Highliner3
from Eastvale Ca
[This review was collected as part of a promotion.] Bought 2 months ago with no problems with microwave
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great unit, hard to find instructions for use
on May 1, 2023
Posted by: Jims
from Lake Wales Florida
[This review was collected as part of a promotion.] Great Microwave cmvention oven, howevergetting instructions on how to use all the features is IMPOSSIBLE. on line or any where else.
Features
5
Performance
4
Design
4
Value
3
Response from Samsung USBy John, Samsung Customer Care, May 8, 2023
Jim, Let us provide a link to your microwave's user manual.
Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy on our website:
https://downloadcenter.samsung.com/content/UM/202304/20230428135640100/MC17T8000C_AA_02_EN_MES_20042023.pdf
However, You can also contact Samsung Parts to order a printed copy. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145749527, to help our team pull up your information when you message us.
Have a great day.
-John
Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy on our website:
https://downloadcenter.samsung.com/content/UM/202304/20230428135640100/MC17T8000C_AA_02_EN_MES_20042023.pdf
However, You can also contact Samsung Parts to order a printed copy. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday.
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145749527, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Love it
on May 1, 2023
Posted by: Lisa
from Georgia
[This review was collected as part of a promotion.] Excellent quality it’s a great product.This product cooks like an oven and it Airfry also. Awesome Microwave
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US