Customer reviews from lg.com
LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier - Black
Average customer rating
4.3
(152 Reviews)
Rating breakdown 152 reviews
5 Stars
107
4 Stars
21
3 Stars
4
2 Stars
7
1 Star
13
94%of customers recommend this product.
(
101 out of
108)
Customer Reviews for LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier - Black
Posted by: wagonner1
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought one for a wet basement and has worked great. Automatic draining hose got clogged, but an easy fix by shortening the hose.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Mwd15
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Keeps the space perfect in humidity. Much more comfortable to live in. Thank you
Pros: Performance, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: dry happy
from Alma, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this a few weeks ago for my Wife's Dog Grooming salon. I built the Salon , but didn't put good enough ventilation in so when she is washing the Dogs the room gets very moist. I had a dehumidifier in the room already (which was very loud) but that one quit working and when it was working didn't seem to get much water out of the room. I bought this LG dehumidifier and put it in, this thing is super quiet compared to my old one and the room is dryer (No water running down the windows now). My wife loves it and can now actually hear customers when talking to them. I'm hoping this one works for many years.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: krona
from Brandon, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the dehumidifier for my apartment on the first floor. The first day I used it, it ran until the bucket was full. I run it everyday in different parts of the apartment. I run it at night too. The fan has 2 speeds. The bucket is easy to remove and put back in place. This unit is better than a previous model I used in the past.
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Basement Dweller
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am using the LG dehumidifier in my basement TV area. I love the black finish, it blends in with all of the other technology devices in that area. It has a low hum similar to an air conditioning unit and does not distract from the television audio. I like the wheel castors which makes it very easy to relocate if needed. I really like that I can easily see the water level through in the collection bin. Finally, the handle on the water collection bin makes emptying very easy. Cleaning the bin is also very easy.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cincy11
from Cincinnati
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had for 7 months. Unit stopped collecting water from basement. Waiting for refund
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, February 24, 2022
Thank you for this feedback. We have reviewed your case and see the refund has been requested.^Sandy
Written by a customer while visiting lg.com
Customer Rating
5
Excellent
on August 9, 2023
Posted by: PuriCare
from Boston Ma
I have had this purifier running nonstop in my 120 yr old basement for 2 yrs now and it works perfect ! The bucket needs to be emptied once a day in summer months and once a week in winter . It has drastically improved the air quality in my basement and no more moldy smell
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Doesn't work in less than 2 years
on June 8, 2024
Posted by: Derek H
from NJ
[This review was collected as part of a promotion.] Coils freezing over and constantly runs without lowering humidity in less than 2 years. My mother has a dehudifier that is from the 80's or early 90's that still works. Products these days are terrible and LG should be ashamed to put their name on something this expensive that doesn't last 2 years. Use thicker copper and better welds and the coolant won't leak away causing this issue.
Quality
1
Features
4
Value
1
Response from lg.comBy LG, June 9, 2024
Hi there, Thank you for reaching us. I'm so sorry to hear that your LG dehumidifier has been experiencing issues with the coils freezing over and constantly running without effectively lowering the humidity level. It's unacceptable to hear that this is happening with your product, especially after such a short period of time.
I want to acknowledge your frustration and disappointment, and I apologize for any inconvenience this has caused you and your family. I can imagine how frustrating it must be to have a product that is not functioning as intended, especially one that is supposed to help regulate humidity levels in your home.
I also want to acknowledge your comparison to your mother's older dehumidifier, which is still working well after many years. This is a testament to the quality and durability of older products, and it's clear that we have fallen short of those standards in recent years.
You're right that better materials and construction could have prevented some of these issues. Thicker copper and better welds could have helped prevent coolant leaks and other problems that can arise from poor design. I want to assure you that we're taking these concerns seriously and will use them to improve our products and services. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge your frustration and disappointment, and I apologize for any inconvenience this has caused you and your family. I can imagine how frustrating it must be to have a product that is not functioning as intended, especially one that is supposed to help regulate humidity levels in your home.
I also want to acknowledge your comparison to your mother's older dehumidifier, which is still working well after many years. This is a testament to the quality and durability of older products, and it's clear that we have fallen short of those standards in recent years.
You're right that better materials and construction could have prevented some of these issues. Thicker copper and better welds could have helped prevent coolant leaks and other problems that can arise from poor design. I want to assure you that we're taking these concerns seriously and will use them to improve our products and services. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com