Customer reviews from lg.com
LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier - Black
Average customer rating
4.3
(152 Reviews)
Rating breakdown 152 reviews
5 Stars
107
4 Stars
21
3 Stars
4
2 Stars
7
1 Star
13
94%of customers recommend this product.
(
101 out of
108)
Customer Reviews for LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier - Black
Posted by: Drail
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had dehumidifier for 3 to 4 week,it's build quality is way ahead of everything else I have had in the last 15 years,very happy with it,very quiet, and to all reviewer's and LG customer support, it will cut off including the fan when the preset humidity percentage is achieved in the room when in auto mode with the actual digital humidity percentage number in the room on the display, I almost did not buy this unit because of the false reports that even when the humidity percentage number was achieved in the room,the compressor would stop,the fan would run continuously for 23 hours, then stop for an hour to rest,not correct, it will do the 23 on 1 off it u have it on manual constant run mode,but in auto mode,it will cut off and fan also ,until the humidity rises above your preset number then it will restart and control the humidity,! Hope this clarification helps.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cheechee2500
from Douglasville GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this around Christmas for our basement and we're so pleased with it! The basement is always cold and damp..a room you dont really want to spend time in...but with this dehumidifier..it pulls buckets of water out of the air..so impressed! We leave it running nonstop..it makes a little music note sound when bucket full..I dump it and it's back to work. You will be pleased!
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
All good but one thing
on July 7, 2020
Posted by: Jonese
from Springfield Illinois
All good but it does not have a continuous run setting. 12 hours max . Seems like it should and then shut off after it reaches the setting pre-set.
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Qpro
from Woodstock, Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased to remove moisture from bathroom that was causing mold. The dehumidifier capacity removes the moisture very quickly.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Whiz findlay
from Findlay oh
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this 5 months ago and it stopped working.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Excellent
on August 9, 2023
Posted by: PuriCare
from Boston Ma
I have had this purifier running nonstop in my 120 yr old basement for 2 yrs now and it works perfect ! The bucket needs to be emptied once a day in summer months and once a week in winter . It has drastically improved the air quality in my basement and no more moldy smell
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Doesn't work in less than 2 years
on June 8, 2024
Posted by: Derek H
from NJ
[This review was collected as part of a promotion.] Coils freezing over and constantly runs without lowering humidity in less than 2 years. My mother has a dehudifier that is from the 80's or early 90's that still works. Products these days are terrible and LG should be ashamed to put their name on something this expensive that doesn't last 2 years. Use thicker copper and better welds and the coolant won't leak away causing this issue.
Quality
1
Features
4
Value
1
Response from lg.comBy LG, June 9, 2024
Hi there, Thank you for reaching us. I'm so sorry to hear that your LG dehumidifier has been experiencing issues with the coils freezing over and constantly running without effectively lowering the humidity level. It's unacceptable to hear that this is happening with your product, especially after such a short period of time.
I want to acknowledge your frustration and disappointment, and I apologize for any inconvenience this has caused you and your family. I can imagine how frustrating it must be to have a product that is not functioning as intended, especially one that is supposed to help regulate humidity levels in your home.
I also want to acknowledge your comparison to your mother's older dehumidifier, which is still working well after many years. This is a testament to the quality and durability of older products, and it's clear that we have fallen short of those standards in recent years.
You're right that better materials and construction could have prevented some of these issues. Thicker copper and better welds could have helped prevent coolant leaks and other problems that can arise from poor design. I want to assure you that we're taking these concerns seriously and will use them to improve our products and services. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge your frustration and disappointment, and I apologize for any inconvenience this has caused you and your family. I can imagine how frustrating it must be to have a product that is not functioning as intended, especially one that is supposed to help regulate humidity levels in your home.
I also want to acknowledge your comparison to your mother's older dehumidifier, which is still working well after many years. This is a testament to the quality and durability of older products, and it's clear that we have fallen short of those standards in recent years.
You're right that better materials and construction could have prevented some of these issues. Thicker copper and better welds could have helped prevent coolant leaks and other problems that can arise from poor design. I want to assure you that we're taking these concerns seriously and will use them to improve our products and services. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Posted by: NJM3
from Estero FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this several weeks ago and am totally amazed at how much water it takes out of the air. My wood floors were rising, as I was not running my a/c, a little chilly here is Florida at that time. Once I turned it on for a couple of days, the floors started to go back down. I am still running it at least 7 hours a day and am still amazed at how much water it take out of the air. I couldn't be happier with this de humidifier.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com