Customer reviews from lg.com
LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier - Black
Average customer rating
4.3
(152 Reviews)
Rating breakdown 152 reviews
5 Stars
107
4 Stars
21
3 Stars
4
2 Stars
7
1 Star
13
94%of customers recommend this product.
(
101 out of
108)
Customer Reviews for LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier - Black
Posted by: Phil in Tulsa
from Tulsa, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] We recently realized the humidity in our home was greater than previous years and we needed to reduce and control it. After research and reviews we determined that the LG Puricare 50 was the correct tool so we ordered it. After running it for only a day and a half we found we could keep the humidity at any level we needed and it works perfectly. Easy to set up and use. We are extremely pleased and appreciate the quality of this product.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jason frost
from levittown,pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Placed in service immediately upon receiving it. Really drying out basement so far
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 5, 2023
Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Customer Rating
5
Better than others
on April 14, 2023
Posted by: MhtLion
from New Jersey
[This review was collected as part of a promotion.] I run mine continuously 23 hours a day. The auto 1 hour shutoff if very useful to prevent the overheating. It’s relatively quiet compared to the other dehumidifiers, and it works great at removing the moisture in the air. My basement not only feels drier but air smells cleaner. I think the included simple air filter does the job better than I expected. Overall I’m satisfied with the purchase.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 25, 2023
Awesome! We’re glad that you're loving your LG dehumidifier. It fills us with pride to know that our product is valued by our community. Thank you for your reassuring words. Have a great day ahead. -Cazz
Written by a customer while visiting lg.com
Posted by: EG60007
from Elk Grove Village, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great unit. I am very pleased with its performance. I definitely recommend purchasing this quality product.
Pros: Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, April 28, 2023
We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and quality. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha
Written by a customer while visiting lg.com
Posted by: MDC30
from New York
Verified Purchase:Yes
Seems to be working fine but was surprised to find a large dent in the lower back case. Outside shipping box wasn’t damaged.
Quality
5
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 14, 2023
We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly
Written by a customer while visiting lg.com
Posted by: EDDP
from Fort Erie, On Canada
Verified Purchase:Yes
Bought this in Sept 2022 and it worked great, kept basement dry and fresh smelling. It was not required during the winter but was again put into service in April 2023. We noticed a very disturbing odor in the room. Eventually it was discovered to be coming from the air being emitted from the dehumidifier. Once removed the odor was no longer present, we returned the machine to the place of purchase and received a refund.
Pros: ease of use, Quality, Features/Settings
Quality
2
Features
4
Value
4
Response from lg.comBy Tanisha, social/LG, May 19, 2023
We appreciate you taking the time to share your thoughts with us and we're sadden to hear that your LG Dehumidifier was unable to adequately operate to your satisfaction leaving odors behind. Going forward, Should you need our assistance in the future we're here to help. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Richard Maccani
from Northville, MI
Verified Purchase:Yes
I have two LG dehumidifiers running every summer, attesting to their consistent performance and durability. Their superior quality and efficiency make them my go-to choice for effectively reducing humidity levels. LG dehumidifiers truly excel in providing a comfortable and controlled indoor environment.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Dehumidifier--avoid
on July 14, 2023
Posted by: Paul555
bought in Summer of 2022; worked Ok; when I went to use it this May 2023, it would freeze up and not collect water.
All its tests said it was OK lol
I believe its either a design or manufacturing defect. Only 1yr warranty so I was out of luck!
All its tests said it was OK lol
I believe its either a design or manufacturing defect. Only 1yr warranty so I was out of luck!
Quality
1
Features
3
Value
1
Response from lg.comBy Carlo Bundalian, LG Social Media, July 19, 2023
We understand how frustrating it must be to experience difficulties with its performance. We apologize for any inconvenience caused and want to assure you that customer satisfaction is our top priority. To better understand the situation and provide appropriate assistance, we recommend getting in touch with our specialized support team. Even though the warranty period has expired, our dedicated team on Facebook or Twitter, reachable at @LGUSSupport, may still be able to help. They can assess the situation and explore potential solutions for you.
Written by a customer while visiting lg.com