Customer reviews from lg.com
LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier with Built-In Vertical Pump and Wi-Fi - Black
Average customer rating
3
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
8
4 Stars
2
3 Stars
1
2 Stars
3
1 Star
7
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier with Built-In Vertical Pump and Wi-Fi - Black
Customer Rating
1
Unit is not fully concealed.
on April 20, 2023
Posted by: jksabaty
from Miami, FL
The unit does not seem well put together. There is an increasing crack/crevice that just doesn't add up.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 22, 2023
Thank you for bringing this to our attention and we’re sorry to hear about the issues you’ve experienced with your LG PuriCare 50* Pint Dehumidifier with Drain Pump & WiFi, model UD501KOJ5. Please know that this is not the experience we are trying to achieve. We would be delighted to investigate this matter on a platform that allows us to have a back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information or you can reach us at our customer service line at (800) 243-0000. We'll be waiting for you. ^Danee
Written by a customer while visiting lg.com
Customer Rating
3
Icing up after just a few years
on July 5, 2025
Posted by: Jen80wm
from Waleska, ga
Our device is also freezing up after just a few years. Can someone please assist us?
Pros: Quality
Quality
3
Features
3
Value
3
Response from lg.comBy LG Digital Care Team - Diego, July 6, 2025
Hey Jen. We're certainly here to help! It sounds like your device is freezing up after just a few years, which can often be caused by low refrigerant, a dirty air filter, or a blocked evaporator coil. We want to get your device performing smoothly again. Please send us a direct message on social media @LGUSSupport with its model number, serial number, and purchase date. If you have any case or service request numbers, include those. By gathering these specifics, we can thoroughly review your situation and work towards a path that ensures your complete satisfaction. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
Ice, ice, ice
on July 10, 2025
Posted by: Ice matters
from Boston
Another unhappy customer here. After 4 years, it started building up ice like others. I cleaned coil and filter, but it worked only for a day without ice.
Pros: Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy LG Digital Care Team, July 13, 2025
Hey there! We're truly concerned to hear you're experiencing ice buildup with your LG refrigerator after four years, despite your efforts to clean the coil and filter. Ice buildup often indicates an issue with the defrost system (like a faulty defrost heater, thermostat, or sensor) or a sealed system problem. While cleaning can offer temporary relief, these underlying components usually require a technician's assessment. We want to investigate this thoroughly for you. Please send us a direct message @LGUSSupport with your refrigerator's model number, serial number, and original purchase date. We're committed to helping you diagnose and resolve this together. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
2
Not dependable
on August 2, 2025
Posted by: RSA626
Worked well for 3 years, now all it does is frost up. App diagnostic says everything is fine. Seems this unit is known for dying after 3 years.
Pros: Features/Settings
Quality
1
Features
4
Value
2
Response from lg.comBy LG Digital Care Team, August 3, 2025
Hey there. We are concerned to hear about your experience with your refrigerator. We understand how frustrating it is when a major appliance starts having issues after just three years, and that is certainly not the dependability we want for our products. We hear you loud and clear regarding the "frosting up" issue and the unhelpful app diagnostic. We would like to personally look into your case to see what options might be available to help. Please send us a direct message on social media to @LGUSSupport with your refrigerator's model and serial number. We can then investigate the specific warranty on your unit and find a path forward for you. We are committed to your satisfaction and are here to help. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
Disappointed in icing on coils and failure of unit
on August 14, 2025
Posted by: JimRex
from Cincinnati, Ohio
I have had my LG 5o Pint Puricare Smart Dehumidifier for approximately 3/12 years. I was happy until 3 months ago when my coils began icing over. I thought it might be that my basement was 65 degrees, so we set the air conditioning to 76 degrees for the whole house which yielded 72 degrees in the basement. No change in the icing.
I have always kept the unit clean, but cleaned the filter, vacuumed the coils with brush attachment, reset the unit. No change.
My unit still begins icing over the coils at the bottom, and if I keep the unit running, it continues going up the coils. I do not let the occur, and unplug the unit overnight., and have tried for two weeks with no improvement. The compressor runs, but the unit does not take any moisture out of the air.
Very disappointed in what I originally thought was a great product. I use the pump to empty and that works great when it had water in the bucket, but that's no more.
Pros: Style/Design
Quality
1
Features
5
Value
1
Response from lg.comBy LG Digital Team, August 20, 2025
Hey Jim. Thanks for reaching out—we’re sorry to hear your LG PuriCare Smart Dehumidifier isn’t working the way it used to. You’ve taken great care of the unit, and we appreciate the detailed steps you’ve taken. When coils begin to ice and moisture isn’t being removed, it may be time for a deeper inspection to restore performance. Our support team is ready to assist at lg.sprinklrsupport.com. We’re here to help you get back to feeling confident in your LG product. ^David
Written by a customer while visiting lg.com