Customer reviews from lg.com
LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier with Built-In Vertical Pump and Wi-Fi - Black
Average customer rating
3.2
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
8
4 Stars
2
3 Stars
1
2 Stars
3
1 Star
6
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier with Built-In Vertical Pump and Wi-Fi - Black
Customer Rating
5
4 years in florida and running strong
on January 12, 2024
Posted by: Grebnet
from Florida
[This review was collected as part of a promotion.] I have had absolutely no trouble with this and think the wifi app works great. I use this in a 2nd home and it allows me to keep an eye on the humidity in my condo in florida. It has run daily for 4 years now and I will replace it with the same unit when the time comes. The pump feature is a necessity. It pumps up into a sink when I’m away which often is 3-4 months. It also allows me to keep the a/c temperature set a little higher as this is doing much of the dehumidification. If you’re looking to buy a dehumidifier, don’t look any further.
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Icing up after just a few years
on July 5, 2025
Posted by: Jen80wm
from Waleska, ga
Our device is also freezing up after just a few years. Can someone please assist us?
Pros: Quality
Quality
3
Features
3
Value
3
Response from lg.comBy LG Digital Care Team - Diego, July 6, 2025
Hey Jen. We're certainly here to help! It sounds like your device is freezing up after just a few years, which can often be caused by low refrigerant, a dirty air filter, or a blocked evaporator coil. We want to get your device performing smoothly again. Please send us a direct message on social media @LGUSSupport with its model number, serial number, and purchase date. If you have any case or service request numbers, include those. By gathering these specifics, we can thoroughly review your situation and work towards a path that ensures your complete satisfaction. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
Ice, ice, ice
on July 10, 2025
Posted by: Ice matters
from Boston
Another unhappy customer here. After 4 years, it started building up ice like others. I cleaned coil and filter, but it worked only for a day without ice.
Pros: Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy LG Digital Care Team, July 13, 2025
Hey there! We're truly concerned to hear you're experiencing ice buildup with your LG refrigerator after four years, despite your efforts to clean the coil and filter. Ice buildup often indicates an issue with the defrost system (like a faulty defrost heater, thermostat, or sensor) or a sealed system problem. While cleaning can offer temporary relief, these underlying components usually require a technician's assessment. We want to investigate this thoroughly for you. Please send us a direct message @LGUSSupport with your refrigerator's model number, serial number, and original purchase date. We're committed to helping you diagnose and resolve this together. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
2
Not dependable
on August 2, 2025
Posted by: RSA626
Worked well for 3 years, now all it does is frost up. App diagnostic says everything is fine. Seems this unit is known for dying after 3 years.
Pros: Features/Settings
Quality
1
Features
4
Value
2
Response from lg.comBy LG Digital Care Team, August 3, 2025
Hey there. We are concerned to hear about your experience with your refrigerator. We understand how frustrating it is when a major appliance starts having issues after just three years, and that is certainly not the dependability we want for our products. We hear you loud and clear regarding the "frosting up" issue and the unhelpful app diagnostic. We would like to personally look into your case to see what options might be available to help. Please send us a direct message on social media to @LGUSSupport with your refrigerator's model and serial number. We can then investigate the specific warranty on your unit and find a path forward for you. We are committed to your satisfaction and are here to help. ^ Diego
Written by a customer while visiting lg.com