Customer reviews from lg.com
LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier with Built-In Vertical Pump and Wi-Fi - Black
Average customer rating
3.2
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
8
4 Stars
2
3 Stars
1
2 Stars
3
1 Star
6
75%of customers recommend this product.
(
9 out of
12)
Customer Reviews for LG - PuriCare 2019 Energy Star 50-Pint Dehumidifier with Built-In Vertical Pump and Wi-Fi - Black
Posted by: cindy23
from NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] This Dehumidifier is much more quiet than any others I have used in the past. I have a large finished basement, with carpet and it is very musty and moldy during the summer. This dehumidifier was large enough to cover the entire room, and keep it nice and dry. We ran it all day, and it was not that noisy, which was a plus for me. The wifi is so fantastic. I keep run it wherever I am! We have another small home, and I like to make sure the dehumidifier is on before we get home from our cottage. With my phone and the Wifi, it makes it easier to have it running when we are about half way home. I am very pleased with this product, and may have to get another for the cottage.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
2
Dehumidifies well. Convoluted setup. Bad Wifi App.
on September 2, 2021
Posted by: MikeAK
from Massachusetts
The ONLY reason why I bought a new dehumidifier is to have web based remote monitoring and control of my unit and basement humidity while gone for the off-season. My old one works fine.
Before buying this unit I downloaded the manual in hopes of getting an overview of its web/wifi capabilities. But the manual is lacking info about what can be done via the ThinQ app and really only states one sentence: "Use the Settings feature to manage product or application settings." Gee, thanks.
In a leap of faith, I bought the unit based on other successful wifi items I have (such as thermostats). I am very disappointed at the lack of feedback and features on the wifi app. You can turn it on/off, set a schedule, set humidity target and do a unit diagnostic. But it does not relay other information, such as the need to check the filter, whether is "actually" running or not and if there was some other fault, like the bucket full sensor.
How you could build an app that goes to all the trouble and added technology and programming to communicate with the unit (or visa-versa), and then leave off half of the information and feedback as per the display of the unit? That reality baffles me.
Also I have an above average aptitude for these kinds of things and setups, and even so can usually work my way through poorly documented setup, as in the case of this unit. However, I really had to try some patience on this unit and it's unfortunate and convoluted procedure to get it connected to my WIFI.
There are also many instances of poorly explained procedures. For example if you want to use the pump option instead of the bucket or the drain, step 6 says "The pump will continue to operate if the water bucket is removed" but one inch to the right, a notes bullet point says: "The pump only operates when the water bucket is full," meaning the water bucket does does have to be in place, in order for the pump to work. Now that I have really examined the unit and the flow of water, I understand that the water always goes in the bucket and then is either dumped by hand or gravity drained, or pumped, but in all cases the bucket in place and filling up is always part of the process. It would be helpful to actually point that out and definitely not helpful for the manual to inadvertently contradict itself.
A frustrating piece of equipment that falls short of my expectation, and very poorly
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 7, 2021
We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Loud buzzing noise
on October 3, 2020
Posted by: SlipperyRug
from Greenville, SC
[This review was collected as part of a promotion.] Just purchased this unit and it is so LOUD! We can hear it in almost every room in the house. Probably going to have to return it for a different product.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 4, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: janns01
from Pennsylvania
Verified Purchase:Yes
[This review was collected as part of a promotion.] The best part about this dehumidifier is the built in pump. With the built in pump you dont have to worry about emptying the bucket which is a very convenient feature. It does a nice job keeping the moisture level under control in my basement. Overall a nice unit.
Pros: Features/Settings, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: Monster11
Verified Purchase:Yes
[This review was collected as part of a promotion.] First of all, this thing works great as a dehumidifier. Just want to get that out of the way. Also a major plus is the fact that there are so many options for draining the water bucket. You can have it pumped out or just drip out of a hose or just use the bucket and empty it out once its full. Love the flexibility. It's not really quiet, even on the low fan setting. But it's not unexpectedly loud and I would think it's about average in the level of noise it makes. My main complaint with it is the Wifi connection being only 2.4GHz and it does not support 5GHz. So I can't really use all the smart functionality through the app or Google Assistant.
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
2
problem with alert
on June 27, 2020
Posted by: netmouse
from Pennsylvania
There is an alert that makes a loud chiming noise when the bucket is full. This is meant as an alert for those manually emptying the water bucket. For those using the automatic pump, this alert can wake you in the middle of the night, maybe multiple times. Horrible.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, September 15, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Good
on October 4, 2020
Posted by: Aznflavor
[This review was collected as part of a promotion.] It's very good a little loud sounds like the ac window units but overall it works good and the humming does put me to sleep.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Unit is not fully concealed.
on April 20, 2023
Posted by: jksabaty
from Miami, FL
The unit does not seem well put together. There is an increasing crack/crevice that just doesn't add up.
Pros: Style/Design
Quality
1
Features
3
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 22, 2023
Thank you for bringing this to our attention and we’re sorry to hear about the issues you’ve experienced with your LG PuriCare 50* Pint Dehumidifier with Drain Pump & WiFi, model UD501KOJ5. Please know that this is not the experience we are trying to achieve. We would be delighted to investigate this matter on a platform that allows us to have a back-and-forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information or you can reach us at our customer service line at (800) 243-0000. We'll be waiting for you. ^Danee
Written by a customer while visiting lg.com