Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Average customer rating
4.2
(594 Reviews)
Rating breakdown 594 reviews
5 Stars
414
4 Stars
56
3 Stars
44
2 Stars
15
1 Star
65
79%of customers recommend this product.
(
376 out of
475)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Posted by: Maddy E
from Corona,CA
Verified Purchase:Yes
I like this device so far, still getting accustomed with feature changes from previous iPhone device
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Bevann1952
from Texas
Verified Purchase:Yes
Bought for my daughter online.nsuper fast and easy
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Russ Mc
Verified Purchase:Yes
Overall it's a super nice phone, but I have to say, this phone gets some lag when running heavy apps occasionally. My old iPhone 14 Pro never had a lag issue. I found that strange that this "faster" processor does that. It's not terrible, but that's the reason for only 4 stars. Camera seems maybe a hair better than the old one in real world application. The new little camera button on the bottom right side is pointless though.
Response from ATT.comBy -Eli, AT&T CARE, November 3, 2025
Russ, thank you for providing your thoughtful feedback. We can see that the overall performance of the device is working great for you and that you noticed improvements in the camera even though you have observed occasional lag when running heavy apps and that the device does not feel consistently “faster” compared to your iPhone 14 Pro. We are here to ensure a smooth experience across all applications. Your feedback aids in both recognizing what users enjoy and identifying areas for improvement. We hope you continue to enjoy your iPhone, and please feel free to reach out if you have additional questions, concerns, or suggestions.
Written by a customer while visiting ATT.com
Posted by: A Frank
from Chicago
Verified Purchase:Yes
This phone/supporting software is glitchy and unintuitive compared to my old 15. Too much AI software runs the battery down quickly. I wish I did an upgrade to a 16 Pro instead.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, November 27, 2025
We’re sorry to hear that your experience with the 17 Pro hasn’t felt as smooth or intuitive as your previous 15.
We understand how frustrating it can be to feel like an upgrade didn’t meet your expectations, especially when you were hoping for improvements.
To improve your phone's performance, try following these steps:
-Check battery usage by apps: Go to Settings > Battery to see which apps consume the most power. Disable Background App Refresh for apps like social media that run constantly.
-Manage location services: Set apps to use location “While Using” instead of “Always.” This prevents unnecessary GPS drain.
-Adjust display settings: Lower screen brightness or enable Auto-Brightness. Turning off Always-On Display can also save significant power.
-Update iOS regularly: Apple often releases updates that optimize battery performance and fix bugs.
-Charge smartly: Avoid keeping your phone plugged in at 100% for long periods. Use Optimized Battery Charging in Settings > Battery > Battery Health.
Additionally, we suggest you take a look iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
that shows you how to set up, customize, and get the most out of your iPhone.
At AT&T, our goal is to make sure you get the best experience from your technology—whether that means unlocking all the features of your device, navigating upgrades, or choosing a plan that works for you. If you ever have questions or want tailored advice for your iPhone 17 Pro, we’re ready to support you.
We understand how frustrating it can be to feel like an upgrade didn’t meet your expectations, especially when you were hoping for improvements.
To improve your phone's performance, try following these steps:
-Check battery usage by apps: Go to Settings > Battery to see which apps consume the most power. Disable Background App Refresh for apps like social media that run constantly.
-Manage location services: Set apps to use location “While Using” instead of “Always.” This prevents unnecessary GPS drain.
-Adjust display settings: Lower screen brightness or enable Auto-Brightness. Turning off Always-On Display can also save significant power.
-Update iOS regularly: Apple often releases updates that optimize battery performance and fix bugs.
-Charge smartly: Avoid keeping your phone plugged in at 100% for long periods. Use Optimized Battery Charging in Settings > Battery > Battery Health.
Additionally, we suggest you take a look iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
that shows you how to set up, customize, and get the most out of your iPhone.
At AT&T, our goal is to make sure you get the best experience from your technology—whether that means unlocking all the features of your device, navigating upgrades, or choosing a plan that works for you. If you ever have questions or want tailored advice for your iPhone 17 Pro, we’re ready to support you.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Amazing phone all around! I upgraded from a IPhone 13 to the 17 Pro and wow what a difference. Fast, smooth, and one heck of a camera. Love it! I would 100% recommend if your looking to upgrade.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Rockledge Florida
Verified Purchase:Yes
iPhone 17 Pro what a deal. Love the new features and design. Clarify and seamless operation.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: ConLee
from WV
Verified Purchase:Yes
Love the additional storage, but not so much the limited choice of colors.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Calif
Verified Purchase:Yes
Because this order was so messed up. I am no long a att customer. HELLO T-mobile
Response from ATT.comBy AT&T CARE - Isabella, November 19, 2025
Thank you for raising your concerns.
We're sorry that your order was so frustrating it led you to leave AT&T.
This level of discomfort and inconvenience is not what we want for our customers, and we apologize for it.
We would love the chance to change this experience, as well as the perception you have about us. Please complete our self-service form: https://www.att.com/get-support/?source=ILC309046520 with more details about this experience, so we can contact you and make things right.
We're sorry that your order was so frustrating it led you to leave AT&T.
This level of discomfort and inconvenience is not what we want for our customers, and we apologize for it.
We would love the chance to change this experience, as well as the perception you have about us. Please complete our self-service form: https://www.att.com/get-support/?source=ILC309046520 with more details about this experience, so we can contact you and make things right.
Written by a customer while visiting ATT.com