Response from ATT.comBy -Eli, AT&T CARE, December 15, 2025
Hey Mary, we appreciate you sharing your thoughts on the iPhone 17 Pro. We understand that accidentally taking pictures can be frustrating, and we appreciate your input about the button placement on the iPhone 17 Pro. We truly appreciate your support and for taking the time to let us know how we can make your experience better. If you have any other suggestions or need assistance, please don’t hesitate to reach out to us, thanks for choosing AT&T. In the meantime, you can also visit this link: https://support.apple.com/guide/iphone/iphone-17-pro-max-iph1eb828b25/26/ios/26 to explore adjusting the grip or using any available settings to help prevent unintended captures.
The phone itself is great. If you've been using iPhones for a while, all the features and functions you expect are present, and there are some improvements with exterior button functionality that are useful like being able to get directly into the camera app via a double click of an exterior button. What is disappointing is how bad the migration from your prior phone via the cloud back up is. Expect to have to re-authenticate with almost everything. Apple is apparently using background "passkeys" now, which was not always apparent from older phone models, but it means the user name and password that you use from prior models and/or desktops will not suffice for authentication on the new device. Add into that the multiple authentications required with services like anything in the Google environment, and you will spend a frustrating amount of time trying to re-establish access to everything.
My new phone is having trouble with the Apple Play in my 2026 Honda CR-V. Honda says they are aware of the issue, and seem to blame Apple as a software issue, because the problem does not occur with older iOS versions. GPS is off with both Apple maps and Google maps. If there are side roads or access roads it thinks I am not on the Highway, and is constantly telling me to return to the highway at upcoming-on ramps. Battery life seems to be less than with my old iPhone 13 Pro Max.
Very happy I upgraded my 14 pro to the 17 pro. Big difference in the camera and battery life. The upgrades overall make it easier to navigate and view.