This is a very utilitarian yet attractive case. Its ruggedness is why I wrapped my phone in it. I have been using Otterbox Defender for ever iPhone I have ever owned, starting with iPhone 3.
Trade In Value?!? This should it be so cryptic or take so long to confirm. My 14 Pro was flawless for its age. No cracks, scratches and 83% battery. It should take three weeks and make me go find out it’s trade in value.
Once the new phone arrived, it kept vibrating even after answering a call, copy-pasting from a contact entry is impossible without editing the contact, there are probably more glitches I’ve yet to find. Did anyone at Apple try this phone before selling it?
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, February 4, 2026
Hello there, thank you for sharing your experience and we truly appreciate your detailed feedback. We understand how frustrating it can be when the trade-in process feels unclear or takes longer than expected, especially when you’ve taken great care of your device. We also hear your concerns about the performance issues you’ve encountered with your new phone, and that’s certainly not the experience we want for you. We are here to help review your trade-in and assist with troubleshooting the issues you’ve described. You can complete our self- service form: https://www.att.com/get-support/?source=ILC208383817, our experts will get in touch with you and get working on it. Our goal is to ensure you’re fully satisfied with both your trade-in and your new device. Thanks for choosing AT&T, we are here to help.