Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Average customer rating
4.2
(594 Reviews)
Rating breakdown 594 reviews
5 Stars
414
4 Stars
56
3 Stars
44
2 Stars
15
1 Star
65
79%of customers recommend this product.
(
376 out of
475)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Posted by: GDaddy3
Verified Purchase:Yes
My wife had a iPhone 11 and it was time for an upgrade. She was able to get the phone transfer all her data easily and she loves the new feature of a newer phone.
Response from ATT.comBy AT&T CARE - Isabella, October 28, 2026
Thank you for sharing your wife's upgrade experience to the iPhone 17 Pro. We are glad to hear that the data transfer process was smooth and that she is enjoying the new features.
Thank you for choosing AT&T to keep your household connected.
Thank you for choosing AT&T to keep your household connected.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from PNW USA
Verified Purchase:Yes
We just switched to iPhones from Samsungs. While there are definitely some shortcomings in the iPhone user ability compared to Samsung, overall we're pretty happy. The size, camera quality, and accessory options are fantastic. Hopefully Apple will catch up to Samsung soon, they've come a long way and are pretty close, but still have room for improvement.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, October 6, 2026
Thank you for sharing your detailed feedback! We are happy to hear you are pleased with the size, fantastic camera quality, and accessory options on your new Apple iPhone 17 Pro, and we appreciate your honest comparison as you transition into the Apple ecosystem. If you ever need assistance with your new devices or service in the future, please reach out to us at:
- X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
- X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Written by a customer while visiting ATT.com
Posted by: DMT617
Verified Purchase:Yes
Camera is great, keyboard terrible, love the color and feel, updates often and you do have to go into the sound setting to change the alarm.
Response from ATT.comBy AT&T, AT&T Care, September 18, 2026
Thanks for your feedback, DMT617, We’re positive you'll love your new Apple iPhone 17 Pro as long as you continue to learn all its great features.
You can definitely maximize your iPhone experience by reviewing our AT&T Device Support Portal:
🔗 http://sm.att.com/d02e7771
If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
You can definitely maximize your iPhone experience by reviewing our AT&T Device Support Portal:
🔗 http://sm.att.com/d02e7771
If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
Written by a customer while visiting ATT.com
Posted by: Peter Kavecky
Verified Purchase:Yes
I am very satisfied and happy that at&t made it possible for me to obtain this incredible product. THANK YOU.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, September 15, 2026
Thank you so much for sharing your feedback, Peter! We are happy that we could help you get your new iPhone 17 Pro and that you are satisfied with it. Knowing that we made this possible for you truly makes our day. Please feel free to reach out to us through any of our support channels if you ever need anything else.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Timmyl
Verified Purchase:Yes
I love the performance of my new
IPhone!
IPhone!
Response from ATT.comBy AT&T CARE - Kevin, September 15, 2026
Thank you for the honest review, Timmy! We are glad to know that you love the performance and technology of your new iPhone 17 Pro. Providing a smooth and powerful experience is exactly what we aim for. Please feel free to reach out to us through any of our channels if you ever need any assistance.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Phone is great but the service sucks
Response from ATT.comBy AT&T CARE - Pablo, October 2, 2026
Hello, Rizzw. We are pleased to hear your son is loving his new Apple iPhone 17 Pro. We want him to get the most out of his new tech.
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
✅ X (Twitter): @ATTHelp
✅ Instagram: @att
✅ Facebook: AT&T
Thank you for choosing AT&T!
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
✅ X (Twitter): @ATTHelp
✅ Instagram: @att
✅ Facebook: AT&T
Thank you for choosing AT&T!
Written by a customer while visiting ATT.com
Customer Rating
1
Targeted by AT&T: They don’t want me as a Custome!
on September 11, 2026
Posted by: James Not Wanted by ATT
from Boston Ma
Verified Purchase:Yes
Unfortunately, I didn’t get to enjoy the iPhone 17 Pro Max with AT&T because every time I try to place an order with them, they cancel my order because they claim that they can’t verify my identity. Not to mention the fact that I pay for the iPhone with my (major bank account) Card Credit that I’ve had for 2 years, and I set up auto payments for the AT&T account with my checking account of two years. Of course I give them my social security number and birth date and I’ve verified that they checked my credit file with TransUnion and Experian. They still claim that they can not verify my identity. It’s ridiculous and I’m starting to think that they don’t want me to have service with them or maybe it’s because my credit score is too average for them. In any event, I feel targeted by AT&T and it’s shameful!!.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T, AT&T Care, September 13, 2026
Hi James, thank you for bringing this to our attention. We are truly sorry for the frustration and stress this order cancellation has caused you while trying to purchase the iPhone 17 Pro Max. We absolutely want you as a customer, and we apologize for the difficulty you've faced with our automated identity verification and credit check systems. Please reach out to us at a retail store, so we can manually verify your information and get your order successfully processed right away.
🏬 http://sm.att.com/69ac55ea
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
🏬 http://sm.att.com/69ac55ea
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
AT&T CARE - Kevin
Written by a customer while visiting ATT.com
Posted by: Tootie917
from Chester pa
Verified Purchase:Yes
The phone works great until you update it then it started lagging
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, September 11, 2026
Hello. We're sorry your new Apple iPhone 17 Pro isn't delivering the intended performance right after an update.
Please note that you can easily maximize your iPhone experience by reviewing the "Checking for and installing system updates" section on our AT&T Device Support Portal at: https://www.att.com/device-support/index/apple/iphone-17-pro/
If the lagging issue persists, please contact Apple Support at: https://support.apple.com or call at (800) 275-2273 to run a diagnostic of your device under the one-year limited warranty.
For any help with your AT&T service, you can always DM us directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
Please note that you can easily maximize your iPhone experience by reviewing the "Checking for and installing system updates" section on our AT&T Device Support Portal at: https://www.att.com/device-support/index/apple/iphone-17-pro/
If the lagging issue persists, please contact Apple Support at: https://support.apple.com or call at (800) 275-2273 to run a diagnostic of your device under the one-year limited warranty.
For any help with your AT&T service, you can always DM us directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
Written by a customer while visiting ATT.com