Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Average customer rating
4.2
(594 Reviews)
Rating breakdown 594 reviews
5 Stars
414
4 Stars
56
3 Stars
44
2 Stars
15
1 Star
65
79%of customers recommend this product.
(
376 out of
475)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Posted by: Sarah Mata
from Murrieta, ca
Verified Purchase:Yes
The camera is definitely better now. Best part of the new phone. However it frequently overheats and lags when I try to unlock it. Sometimes I get a black screen.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, January 20, 2026
Hello there, Sarah.
We appreciate you telling us about your experience with the iPhone 17 Pro.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the one you got isn't working as expected.
If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If your battery overheats:
-Avoid direct sunlight/heat.
-Close background apps: Heavy multitasking (gaming, video editing, navigation) stresses the CPU and battery.
-Check your charging set up: Use only Apple-certified chargers. Faulty cables or adapters can cause overheating.
If nothing of this works, you might consider reaching out to Apple and take advantage of the one-year limited warranty they provide. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.
We truly appreciate your feedback and hope Apple is able to resolve this quickly for you.
Thank you for being part of AT&T.
We appreciate you telling us about your experience with the iPhone 17 Pro.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the one you got isn't working as expected.
If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If your battery overheats:
-Avoid direct sunlight/heat.
-Close background apps: Heavy multitasking (gaming, video editing, navigation) stresses the CPU and battery.
-Check your charging set up: Use only Apple-certified chargers. Faulty cables or adapters can cause overheating.
If nothing of this works, you might consider reaching out to Apple and take advantage of the one-year limited warranty they provide. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.
We truly appreciate your feedback and hope Apple is able to resolve this quickly for you.
Thank you for being part of AT&T.
Written by a customer while visiting ATT.com
Posted by: Tyols
from Draper, Ut
Verified Purchase:Yes
Phone is slower and more laggy than my 15 pro max. Cell reception seems to be worse as well.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
Good Phone, I like it. Much needed device for me.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: callard
Verified Purchase:Yes
Love this phone! Great camera and “feel” is sooo nice.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Houston. TX
Verified Purchase:Yes
I have had Apple devices for a long time. The 17 is really an upgrade
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: xtina16405
from Seattle, WA
Verified Purchase:Yes
Like my phone. Replaced my iPhone 13 Pro which slowed and screen issues after iOS upgrade. Phone feels similar to 13 Pro. Longer battery life. Easy to use since it’s familiar. Happy with my phone so far.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: wattsblkman64
from Downey Ca
Verified Purchase:Yes
I like the size of the phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Horrible
on January 8, 2026
Posted by: Gavin123
Horrible my 14 pro was better 10000% I’ve only had non stop problems horrible connection everything loads super slow camera went back to being a iPhone 8 camera after a week of use horrible phone in every way
Response from ATT.comBy AT&T CARE - Isabella, January 9, 2026
Thanks for raising this concern, Gavin.
We understand how frustrating this situation must have been for you.
An upgrade should feel exciting and hustle-free, and we're sorry if this experience hasn't been what you expected.
Here are some things you could try to improve your service:
-Ensure your device is updated to the latest iOS version. Updates often include performance improvements and bug fixes.
-Restart your device to clear any temporary glitches.
-Reset AT&T network provisioning
Go to Settings → General → Transfer or Reset → Reset → Reset Network Settings
This forces the phone to re‑pull AT&T’s network configuration.
-Refresh your AT&T line
Turn Airplane Mode ON → wait 10 seconds → OFF
If you use eSIM, go to Settings → Cellular → your AT&T line → Turn Off This Line → On again
These re-registers your device on AT&T towers.
-Update carrier settings
Go to Settings → General → About
If a pop-up appears for “Carrier Settings Update,” accept it.
-Check 5G settings
Go to Settings → Cellular → Voice & Data
Try switching between: 5G Auto, 5G On, LTE.
Sometimes AT&T’s 5G in certain areas is unstable, and LTE is actually faster.
We also recommend referring to this iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use.
If nothing of this works, please complete our self-service form: https://www.att.com/get-support/?source=ILC309046520
and our team will get in contact as soon as possible.
At AT&T, our goal is to help you get the most out of your technology—whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPhone 17 Pro Max, we’re always here to support you.
We understand how frustrating this situation must have been for you.
An upgrade should feel exciting and hustle-free, and we're sorry if this experience hasn't been what you expected.
Here are some things you could try to improve your service:
-Ensure your device is updated to the latest iOS version. Updates often include performance improvements and bug fixes.
-Restart your device to clear any temporary glitches.
-Reset AT&T network provisioning
Go to Settings → General → Transfer or Reset → Reset → Reset Network Settings
This forces the phone to re‑pull AT&T’s network configuration.
-Refresh your AT&T line
Turn Airplane Mode ON → wait 10 seconds → OFF
If you use eSIM, go to Settings → Cellular → your AT&T line → Turn Off This Line → On again
These re-registers your device on AT&T towers.
-Update carrier settings
Go to Settings → General → About
If a pop-up appears for “Carrier Settings Update,” accept it.
-Check 5G settings
Go to Settings → Cellular → Voice & Data
Try switching between: 5G Auto, 5G On, LTE.
Sometimes AT&T’s 5G in certain areas is unstable, and LTE is actually faster.
We also recommend referring to this iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use.
If nothing of this works, please complete our self-service form: https://www.att.com/get-support/?source=ILC309046520
and our team will get in contact as soon as possible.
At AT&T, our goal is to help you get the most out of your technology—whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPhone 17 Pro Max, we’re always here to support you.
Written by a customer while visiting ATT.com