Response from ATT.comBy AT&T CARE - Isabella, January 29, 2026
Hello there, and thank you so much for raising this concern, Trisha. We know getting a new phone should be a smooth and exciting experience, and we regret that the process hasn’t met your expectations.
We'd love to help you review your review your bill and your account, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520 and our team will step in and assist you right away.
We appreciate you taking the time to leave this feedback. It helps us understand where customers are running into issues so we can continue improving.
IPhone 17pro 256g waiting is not a ideal thing why offer if they don’t have it in stock not sure but waiting doing all the work to activate getting charged to wait and then paying extra fees makes the experience not the best
This was a Christmas gift for my son. He loves it of course, because it was free to him. I haven’t a clue as to the particular reasons. Camera, processing speed.