Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Average customer rating
4.2
(594 Reviews)
Rating breakdown 594 reviews
5 Stars
414
4 Stars
56
3 Stars
44
2 Stars
15
1 Star
65
79%of customers recommend this product.
(
376 out of
475)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Posted by: Silvrswan
from New Jersey
Verified Purchase:Yes
Buyer's remorse on the Pro Max, I find it heavy and too large in my hand to hold comfortably. The touch response on the screen is bad, must tap multiple times before anything happens.
Response from ATT.comBy AT&T CARE - Andres, February 18, 2026
Thank you for sharing your experience, Silvrswan. We’re sorry to hear that the iPhone 17 Pro Max hasn’t been as comfortable or responsive as you expected. The larger size and weight can feel different in hand, and we understand how that can lead to buyer’s remorse.
Regarding the touch response, needing to tap multiple times can definitely be frustrating. That’s not the experience you should have with a new device, and we appreciate you bringing it to our attention.
If you’d like to explore other iPhone models that may feel more comfortable to use or want help troubleshooting the touch responsiveness, our team is here to help you find the best path forward.
Regarding the touch response, needing to tap multiple times can definitely be frustrating. That’s not the experience you should have with a new device, and we appreciate you bringing it to our attention.
If you’d like to explore other iPhone models that may feel more comfortable to use or want help troubleshooting the touch responsiveness, our team is here to help you find the best path forward.
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Needed the upgrade! Great camera!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Made purchase
from Michigan
Verified Purchase:Yes
iPhone 17 works great! Purchased in January
Written by a customer while visiting ATT.com
Customer Rating
3
Disappointing battery life and charging speeds.
on February 1, 2026
Posted by: Miranda Beverly
from Goshen, Indiana
Verified Purchase:Yes
I have had the iPhone 13 for many years and recently switched to this new version, and my immediate issue is the battery. It doesn't last nearly as long as my previous phone did. It is actually becoming an issue how often I have had to recharge this new phone. My old phone would last all day, and then I would charge it every night. I have to charge this one much more frequently.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Jessica, February 13, 2026
Thank you for your feedback. We’re sorry to hear the battery life on your new iPhone isn’t meeting your expectations, especially compared to your previous device.
Battery performance can vary early on or based on settings and usage. You may want to check for software updates, review battery usage in Settings, reduce background app refresh, and adjust screen brightness or location services, as these can impact battery life. If the issue continues, our team can help review your device and support options.
Please contact us at 800‑331‑0500 or visit att.com/support for assistance.
Battery performance can vary early on or based on settings and usage. You may want to check for software updates, review battery usage in Settings, reduce background app refresh, and adjust screen brightness or location services, as these can impact battery life. If the issue continues, our team can help review your device and support options.
Please contact us at 800‑331‑0500 or visit att.com/support for assistance.
Written by a customer while visiting ATT.com
Posted by: Unique P
Verified Purchase:Yes
Nice worth the buy!! Love it
Written by a customer while visiting ATT.com
Posted by: Happy in DC
Verified Purchase:Yes
IPHONE 17 with all the features and I’m still learning have been great
Written by a customer while visiting ATT.com
Posted by: Zack M
from Florida
Verified Purchase:Yes
Phone overheats and charging port will not work
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from missoula montana
Verified Purchase:Yes
Excellent phone and couldn't have been easier to set up. everything transferred from the old phone to the new one in 15 minutes.
I would recommend this to a friend!
Written by a customer while visiting ATT.com