Thanks for sharing your thoughts with us, Mallory.

We’re sorry to hear that your new device isn’t meeting your expectations. It’s disappointing when the color doesn’t match what you were hoping for, and even more frustrating when the phone freezes every time you unlock it. That’s definitely not the experience we want for our customers.

These are some steps that might help with the screen freeze:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.

If nothing of this works, you might consider reaching out to Apple and take advantage of the one-year limited warranty they provide. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.

We truly appreciate your feedback and hope Apple is able to resolve this quickly for you.
Thank you for being part of AT&T.