Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Average customer rating
4.2
(594 Reviews)
Rating breakdown 594 reviews
5 Stars
414
4 Stars
56
3 Stars
44
2 Stars
15
1 Star
65
79%of customers recommend this product.
(
376 out of
475)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Posted by: Anonymous
from Kcmo
Verified Purchase:Yes
I dont recommend this phone
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, April 14, 2026
Hello Juniorochoa! Thank you for sharing your experience with us.
We’re really sorry to hear that your iPhone 17 Pro didn’t meet your expectations. It’s never our goal for a device to leave you feeling disappointed, and we understand how frustrating it can be when something you were excited about just doesn’t work out the way you hoped.
We appreciate you giving it a try, and we want you to know we’re always here to help you find the device that feels right for you, whether that’s another iPhone or something completely different. Your experience matters, and we’re glad you took the time to let us know.
Thank you again for your feedback.
We’re really sorry to hear that your iPhone 17 Pro didn’t meet your expectations. It’s never our goal for a device to leave you feeling disappointed, and we understand how frustrating it can be when something you were excited about just doesn’t work out the way you hoped.
We appreciate you giving it a try, and we want you to know we’re always here to help you find the device that feels right for you, whether that’s another iPhone or something completely different. Your experience matters, and we’re glad you took the time to let us know.
Thank you again for your feedback.
Written by a customer while visiting ATT.com
Posted by: Bea Prokop
from Florida
Verified Purchase:Yes
So far my 1st apple phone is doing fine, good turn in dollar amount for my old phone, the phone is the right size smaller than 17 pro
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jun Tor
from NYC
Verified Purchase:Yes
Phone is a bit heavier, with software glitches. It freezes constantly and currently it’s having some kind of static on the screen. Despite all IOS updates, it does not perform as it should.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, April 12, 2026
Hello there, Jun Tor.
We are so sorry to hear that your new iPhone 17 Pro isn't living up to expectations. We know how exciting a new phone should be, and dealing with screen static and freezing is definitely not the experience we want for you.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the one you got isn't working as expected.
If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If the issue continues, Apple Support can run diagnostics to determine whether this is a software or display issue.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
Feedback like yours is what helps us improve, so thank you for submitting this review.
We are so sorry to hear that your new iPhone 17 Pro isn't living up to expectations. We know how exciting a new phone should be, and dealing with screen static and freezing is definitely not the experience we want for you.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the one you got isn't working as expected.
If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If the issue continues, Apple Support can run diagnostics to determine whether this is a software or display issue.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
Feedback like yours is what helps us improve, so thank you for submitting this review.
Written by a customer while visiting ATT.com
Posted by: Thesarge_papw
from Ct
Verified Purchase:Yes
Great phone…very easy to use
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Sassychica
Verified Purchase:Yes
My son loves his new phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Decorator 67
from St. Louis,Missouri
Verified Purchase:Yes
Another great project from Apple.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Garcia C
Verified Purchase:Yes
Pretty good device. Good camera quality
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Joejoe85
from Detroit MI
Verified Purchase:Yes
I just have to get use to it
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 15, 2026
Hello there, Joe. Thanks for sharing your thoughts! Moving to a new device like the iPhone 17 Pro can definitely take a little time to feel like second nature, especially with the new features and interface changes.
We’re confident you’ll get used to it in no time, but if there’s a specific feature giving you trouble or if you have any questions, we're here to help.
We’re confident you’ll get used to it in no time, but if there’s a specific feature giving you trouble or if you have any questions, we're here to help.
Written by a customer while visiting ATT.com