Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Average customer rating
4.2
(594 Reviews)
Rating breakdown 594 reviews
5 Stars
414
4 Stars
56
3 Stars
44
2 Stars
15
1 Star
65
79%of customers recommend this product.
(
376 out of
475)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Posted by: Anonymous
from North Carolina
Verified Purchase:Yes
So far a very good phone, it has features that other phones do not have and I can’t wait to learn to use them all.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from SM
Verified Purchase:Yes
Loved the color and this is the 2nd one in my account
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Good so far. Camera works great.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
They need to fix the phone my 13 ran better the 17 buffers all the time and runs slow
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, July 1, 2026
Hello Kay. Thank you so much for taking the time to share your honest experience with us. We are so incredibly sorry to hear that your new iPhone 17 Pro is dealing with frustrating buffering and slow-speed issues. We know how exciting it is to unpack a brand-new phone, and it is completely disheartening when it doesn't run at lightning speed right out of the box. We truly apologize for the disappointment this has caused!
Your iPhone 17 Pro is an absolute powerhouse, and we want to make sure you are getting the premium experience you deserve. To help clear up that network lag, we would love for you to try these quick and easy troubleshooting tips:
Give your connection a quick refresh:
1️⃣Try turning Airplane Mode on for about 10 seconds and then switching it back off. This gently coaxes your phone into grabbing the strongest signal from our nearest tower!
2️⃣Keep your system updated: Installing the latest iOS version ensures your phone has the newest carrier updates for smooth data handling.
3️⃣Close out background apps: Sometimes data-heavy apps stay open in the background and quietly snack on your bandwidth. Swiping them closed can give you an instant speed boost!
4️⃣Reset your network settings: Head over to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This clears out minor connectivity hiccups and refreshes your cellular link without touching any of your photos or messages!
If your phone is still lagging after trying these steps, the team at Apple Support can run a quick diagnostic test for you under your one-year limited warranty. Feel free to contact them at:
📞1‑800‑275‑2273
🔗https://support.apple.com
If you ever need a hand with your AT&T service or data plan in the future, please send us a warm Direct Message (DM) on X, Instagram, or Facebook.
Thank you so much for being a highly valued part of our AT&T family!
Your iPhone 17 Pro is an absolute powerhouse, and we want to make sure you are getting the premium experience you deserve. To help clear up that network lag, we would love for you to try these quick and easy troubleshooting tips:
Give your connection a quick refresh:
1️⃣Try turning Airplane Mode on for about 10 seconds and then switching it back off. This gently coaxes your phone into grabbing the strongest signal from our nearest tower!
2️⃣Keep your system updated: Installing the latest iOS version ensures your phone has the newest carrier updates for smooth data handling.
3️⃣Close out background apps: Sometimes data-heavy apps stay open in the background and quietly snack on your bandwidth. Swiping them closed can give you an instant speed boost!
4️⃣Reset your network settings: Head over to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This clears out minor connectivity hiccups and refreshes your cellular link without touching any of your photos or messages!
If your phone is still lagging after trying these steps, the team at Apple Support can run a quick diagnostic test for you under your one-year limited warranty. Feel free to contact them at:
📞1‑800‑275‑2273
🔗https://support.apple.com
If you ever need a hand with your AT&T service or data plan in the future, please send us a warm Direct Message (DM) on X, Instagram, or Facebook.
Thank you so much for being a highly valued part of our AT&T family!
Written by a customer while visiting ATT.com
Posted by: DT Jr
from Greenville, MS
Verified Purchase:Yes
I purchased this device a couple of weeks ago and the current update has already crashed my phone until I did my own investigation via Macbook, took it to the local ATT store in my hometown, travelled to Best Buy in Monroe, LA which they both experienced the same issue, and now after working overnight driving to Jackson, MS to get my phone back to operating.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Andres, June 24, 2026
Hi there!
Thank you for sharing your feedback, and we are incredibly sorry for the extreme inconvenience, extensive travel, and exhaustion this update issue has caused you. Driving long distances overnight to multiple stores just to get your device back to working order is far beyond the smooth experience we want you to have with a new device.
We are glad to hear your phone is now up and running, and we truly appreciate your incredible patience and dedication to getting your device working properly after that system crash.
If you ever need further assistance, don't hesitate to contact us through our socials at:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing your feedback, and we are incredibly sorry for the extreme inconvenience, extensive travel, and exhaustion this update issue has caused you. Driving long distances overnight to multiple stores just to get your device back to working order is far beyond the smooth experience we want you to have with a new device.
We are glad to hear your phone is now up and running, and we truly appreciate your incredible patience and dedication to getting your device working properly after that system crash.
If you ever need further assistance, don't hesitate to contact us through our socials at:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Written by a customer while visiting ATT.com
Posted by: Jodaman
from Lexington KY
Verified Purchase:Yes
ATT was not helpful. Had problems activating the phone and ATT was no help. Had to go to Apple Store for assistance. This is the last, last time with ATT for purchases.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, June 12, 2026
Hi, Jodaman.
Thank you for sharing your experience with your iPhone 17 Pro activation. We are deeply sorry to hear that our support teams did not provide the helpful service you needed, and that you had to visit an Apple Store to get your new phone up and running. Your time is valuable, and we completely understand your frustration with having to seek outside assistance for an activation issue.
We want to make sure your device features are working flawlessly now that the phone is active. If you ever run into line configuration, cellular data, or features issues in the future, you can request a callback at att.com/get-support. This form connects you directly with a dedicated team who will review your account and call you back to ensure everything is resolved.
Thank you for sharing your experience with your iPhone 17 Pro activation. We are deeply sorry to hear that our support teams did not provide the helpful service you needed, and that you had to visit an Apple Store to get your new phone up and running. Your time is valuable, and we completely understand your frustration with having to seek outside assistance for an activation issue.
We want to make sure your device features are working flawlessly now that the phone is active. If you ever run into line configuration, cellular data, or features issues in the future, you can request a callback at att.com/get-support. This form connects you directly with a dedicated team who will review your account and call you back to ensure everything is resolved.
Written by a customer while visiting ATT.com
Posted by: CHB6
from Minneapolis, MN
Verified Purchase:Yes
I was excited to get a new phone. But so far, this has been a disappointment. It charges so slowly and is selective about the outlet it will charge with; doesn’t always charge. The charge depletes really fast too, which was the main reason I wanted a new phone. I feel like I got a dud. I’d like to try a different new phone. Or get my old 14 back, sad to say.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, June 9, 2026
Hello there!
Thank you for sharing your experience with your new iPhone 17 Pro. We are truly sorry to hear that the battery life and charging performance have been so disappointing, especially since a reliable battery was your main reason for upgrading.
We understand how frustrating it is to feel like your new device isn't performing correctly right out of the box. Since you mentioned issues with specific outlets and slow charging, we recommend testing a different charging cable and power adapter to see if that helps stabilize the connection.
We want to make sure you have a phone that works perfectly for you. Please consider visiting your local AT&T store or an authorized Apple service provider, where a specialist can visually inspect your hardware, test the charging port, and help explore the best available options for your account.
Thank you for sharing your experience with your new iPhone 17 Pro. We are truly sorry to hear that the battery life and charging performance have been so disappointing, especially since a reliable battery was your main reason for upgrading.
We understand how frustrating it is to feel like your new device isn't performing correctly right out of the box. Since you mentioned issues with specific outlets and slow charging, we recommend testing a different charging cable and power adapter to see if that helps stabilize the connection.
We want to make sure you have a phone that works perfectly for you. Please consider visiting your local AT&T store or an authorized Apple service provider, where a specialist can visually inspect your hardware, test the charging port, and help explore the best available options for your account.
Written by a customer while visiting ATT.com
Posted by: CB Gram
Verified Purchase:Yes
I love my new iPhone because it is easy to operate.
I would recommend this to a friend!
Written by a customer while visiting ATT.com