Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Average customer rating
4.2
(594 Reviews)
Rating breakdown 594 reviews
5 Stars
414
4 Stars
56
3 Stars
44
2 Stars
15
1 Star
65
79%of customers recommend this product.
(
376 out of
475)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Posted by: Elijah El
from Georgia
Verified Purchase:Yes
The phone is amazing but the charger port has to be blown into to charge. I believe it’s defective.
Response from ATT.comBy AT&T CARE - Andres, August 4, 2026
Hello there, Elijah!
We appreciate you sharing your feedback, and we are glad to hear that you find your new iPhone 17 Pro amazing. We are sorry to hear about the issue with the charging port, as your new device should function flawlessly without any extra hassle.
To get this resolved quickly, we recommend contacting Apple Support directly. Their technical experts can inspect the port and help you check if a warranty replacement is possible for your device.
We appreciate you sharing your feedback, and we are glad to hear that you find your new iPhone 17 Pro amazing. We are sorry to hear about the issue with the charging port, as your new device should function flawlessly without any extra hassle.
To get this resolved quickly, we recommend contacting Apple Support directly. Their technical experts can inspect the port and help you check if a warranty replacement is possible for your device.
Written by a customer while visiting ATT.com
Customer Rating
1
The problem is still not resolved AI CAN'T do it..
on May 25, 2026
Posted by: Anonymous
Verified Purchase:Yes
Charged and we weren't supposed to be
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 3, 2026
Hello, Colleen!
We sincerely apologize for the frustration and stress caused by the incorrect billing charges and your experience with our automated system. We want to ensure your financial concerns are properly investigated and corrected by a person as quickly as possible.
Please contact us by reaching out to our dedicated support team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) via direct message with your account and billing details so our team can look into this and check the available options to resolve your charges.
We sincerely apologize for the frustration and stress caused by the incorrect billing charges and your experience with our automated system. We want to ensure your financial concerns are properly investigated and corrected by a person as quickly as possible.
Please contact us by reaching out to our dedicated support team on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) via direct message with your account and billing details so our team can look into this and check the available options to resolve your charges.
Written by a customer while visiting ATT.com
Posted by: Lizntx
from Central Texas
Verified Purchase:Yes
Love the battery life, side access to camera, not too big and it charges easily on my magnet charging station in my truck.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Melanie St Louis
from Virginia
Verified Purchase:Yes
Best iPhone I’ve bought yet definitely worth it
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Alex LO
from SO
Verified Purchase:Yes
I turned in my iPhone 14 Pro over a month ago. It was absolutely in pristine condition, not a scratch, never been used without a case or screen protector - I even returned it in its original box with the charger. Meanwhile you are charging me every month for my new phone until you get off your butts and LOOK at my old phone and give me the credit. Crummy way to do a customer after about 30 years.
Response from ATT.comBy AT&T CARE - Andres, July 28, 2026
Hello, Alex.
We apologize for the frustration regarding your trade-in experience for the iPhone 17 Pro and the delay in receiving your credit after turning in your iPhone 14 Pro over a month ago. We understand your frustration with being charged monthly while waiting for the evaluation process to complete, especially as a customer of nearly 30 years.
Please note that promotional trade-in credits usually take 1 to 3 billing cycles to be fully applied to your account, and any missed credits during the processing window will be issued as retroactive credits. You can check your current trade-in status anytime at tradein.att.com/trade-in-status. If you still need assistance, please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can look up your account details.
We apologize for the frustration regarding your trade-in experience for the iPhone 17 Pro and the delay in receiving your credit after turning in your iPhone 14 Pro over a month ago. We understand your frustration with being charged monthly while waiting for the evaluation process to complete, especially as a customer of nearly 30 years.
Please note that promotional trade-in credits usually take 1 to 3 billing cycles to be fully applied to your account, and any missed credits during the processing window will be issued as retroactive credits. You can check your current trade-in status anytime at tradein.att.com/trade-in-status. If you still need assistance, please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can look up your account details.
Written by a customer while visiting ATT.com
Posted by: Belmont
from Florida
Verified Purchase:Yes
Love the color the display and feel in my hand
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Johnnnnn
from Reading PA
Verified Purchase:Yes
Works well long charged camera options are awesome.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: TIMCA
from FLORIDA
Verified Purchase:Yes
Hated it. Returned it. Why is it so small? My 14 Plus is way bigger.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 28, 2026
Hi there, TIMCA.
We apologize for the disappointment with the size of the iPhone 17 Pro compared to your previous iPhone 14 Plus. We always want our customers to find the device that best fits their personal preferences, and you might find that the larger screen on the iPhone 17 Pro Max is a better match for what you are looking for.
Please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). We would be happy to look up your account details, confirm that your return has been fully processed, and discuss options for a larger device.
We apologize for the disappointment with the size of the iPhone 17 Pro compared to your previous iPhone 14 Plus. We always want our customers to find the device that best fits their personal preferences, and you might find that the larger screen on the iPhone 17 Pro Max is a better match for what you are looking for.
Please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). We would be happy to look up your account details, confirm that your return has been fully processed, and discuss options for a larger device.
Written by a customer while visiting ATT.com