Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Average customer rating
4.2
(594 Reviews)
Rating breakdown 594 reviews
5 Stars
414
4 Stars
56
3 Stars
44
2 Stars
15
1 Star
65
79%of customers recommend this product.
(
376 out of
475)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Customer Rating
1
Monthly Bill Increased and Old phone still locked
on May 31, 2026
Posted by: WrongCarrier
from CA
Verified Purchase:Yes
Upgraded to the new phone and facing two major issues:
1. Monthly bill went up by almost $30 for no reason
2. Old phone was paid off before upgrade, but cannot be unlocked for no reason
Can somebody help me understand what hapend and why?
1. Monthly bill went up by almost $30 for no reason
2. Old phone was paid off before upgrade, but cannot be unlocked for no reason
Can somebody help me understand what hapend and why?
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 20, 2026
Hi there!
We apologize for the unexpected increase in your monthly bill and the frustration regarding the unlock status of your paid-off device. We understand how concerning it is to see a price jump and to experience delays with a device you fully own.
The first bill after an upgrade often includes one-time charges, such as a standard upgrade fee, which can temporarily increase your total. We want to take a closer look at these charges and resolve your device unlock problem as quickly as possible. Please reach out to us via direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so our team can securely review your account.
We apologize for the unexpected increase in your monthly bill and the frustration regarding the unlock status of your paid-off device. We understand how concerning it is to see a price jump and to experience delays with a device you fully own.
The first bill after an upgrade often includes one-time charges, such as a standard upgrade fee, which can temporarily increase your total. We want to take a closer look at these charges and resolve your device unlock problem as quickly as possible. Please reach out to us via direct message on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so our team can securely review your account.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from BUCKEYE AZ
Verified Purchase:Yes
This iPhone should not have been required. I'm not seeing any measurable improvement over my 15 Pro other than battery life. Seems as though Apple should be smart enough to figure out how to improve battery life WITHOUT limiting you to 80% charge to the battery. I want to use 100% of the phone especially when it costs $1100. Charge me 20% less for the phone and then you have my support. Charge me $1100 bucks for the phone and only allow me to use 80% of it then I have a problem. Find a better battery plain and simple. As for my AT&T experience? I'm very close to going to another cell phone provider. Been with AT&T for nearly 20 years and your process of returning a phone is ridiculous. Up to 3 months to reconcile the condition of my phone and apply credits? That alone is enough to sway my opinion. You are charging me at a higher rate as though my old phone means nothing. I have 19 years worth of history with you including many phone trade ins. I suggest you get this fixed pretty quick or this will be my last phone with AT&T. I have earned the right to call you out on this after 19+ years of on time payments and support.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 19, 2026
Hey there.
iPhone 17 Pro
This iPhone should not have been required. I'm not seeing any measurable improvement over my 15 Pro other than battery life. Seems as though Apple should be smart enough to figure out how to improve battery life WITHOUT limiting you to 80% charge to the battery. I want to use 100% of the phone especially when it costs $1100. Charge me 20% less for the phone and then you have my support. Charge me $1100 bucks for the phone and only allow me to use 80% of it then I have a problem. Find a better battery plain and simple. As for my AT&T experience? I'm very close to going to another cell phone provider. Been with AT&T for nearly 20 years and your process of returning a phone is ridiculous. Up to 3 months to reconcile the condition of my phone and apply credits? That alone is enough to sway my opinion. You are charging me at a higher rate as though my old phone means nothing. I have 19 years worth of history with you including many phone trade ins. I suggest you get this fixed pretty quick or this will be my last phone with AT&T. I have earned the right to call you out on this after 19+ years of on time payments and support.
We want to look into your trade-in status and work to retain your trust after nearly two decades together. Please connect with our team directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can review your account details and help resolve this for you.
iPhone 17 Pro
This iPhone should not have been required. I'm not seeing any measurable improvement over my 15 Pro other than battery life. Seems as though Apple should be smart enough to figure out how to improve battery life WITHOUT limiting you to 80% charge to the battery. I want to use 100% of the phone especially when it costs $1100. Charge me 20% less for the phone and then you have my support. Charge me $1100 bucks for the phone and only allow me to use 80% of it then I have a problem. Find a better battery plain and simple. As for my AT&T experience? I'm very close to going to another cell phone provider. Been with AT&T for nearly 20 years and your process of returning a phone is ridiculous. Up to 3 months to reconcile the condition of my phone and apply credits? That alone is enough to sway my opinion. You are charging me at a higher rate as though my old phone means nothing. I have 19 years worth of history with you including many phone trade ins. I suggest you get this fixed pretty quick or this will be my last phone with AT&T. I have earned the right to call you out on this after 19+ years of on time payments and support.
We want to look into your trade-in status and work to retain your trust after nearly two decades together. Please connect with our team directly on X (@ATTHelp), Instagram (@att), or Facebook (AT&T) so we can review your account details and help resolve this for you.
Written by a customer while visiting ATT.com
Posted by: Mardi M
from Tennessee
Verified Purchase:Yes
I absolutely love my new phone! The camera takes amazing pictures
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Puffman
from laguna niguel ca
Verified Purchase:Yes
Very nice. was looking for black but this color is dark and very close. love the phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Christie H
from Scottsburg Indiana
Verified Purchase:Yes
Love my new phone it’s the best phone I’ve had yet I’ve had nothing but iPhones I upgraded from iPhone 13 to this one and I’m in love with it
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Bill7777777
Verified Purchase:Yes
Why would anyone go into the store when you can buy online and not sit for an hour only to have the worker ask for 46 passwords, copy your ID, and feel like they up charge you for everything? Online is the way to go.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: LizC307
from Wyoming
Verified Purchase:Yes
Lots of storage, good camera
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: deezh803
Verified Purchase:Yes
received new phone in 2 days - the box was pre-labeled for my old phone for a credit return. The took a few days but super smooth transaction. Thanks!
Written by a customer while visiting ATT.com