Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Average customer rating
4.2
(594 Reviews)
Rating breakdown 594 reviews
5 Stars
414
4 Stars
56
3 Stars
44
2 Stars
15
1 Star
65
79%of customers recommend this product.
(
376 out of
475)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Deep Blue (Unlocked)
Posted by: Jennifer C86
from Prattville. Al
Verified Purchase:Yes
Disappointed in product not willing to exchange within 14 days for the 17 max pro I switched to AT&T and I’m not happy that I did that. Plus my bill is outrageous this month.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 5, 2026
Hello again, Jennifer, We are very sorry to hear about your experience and the high bill.
We want to clarify that a first monthly statement often includes one-time activation fees or prorated charges for partial days of service, which can temporarily make the bill look higher compared to your normal ongoing monthly rate. We truly value your new business and want to look directly into why your exchange request was blocked, while also finding ways to review your plan options to help lower your bill. Please send us a direct message on your favorite social media channel so we can investigate your options safely.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for bringing this to our attention.
We want to clarify that a first monthly statement often includes one-time activation fees or prorated charges for partial days of service, which can temporarily make the bill look higher compared to your normal ongoing monthly rate. We truly value your new business and want to look directly into why your exchange request was blocked, while also finding ways to review your plan options to help lower your bill. Please send us a direct message on your favorite social media channel so we can investigate your options safely.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for bringing this to our attention.
Written by a customer while visiting ATT.com
Posted by: White1962
Verified Purchase:Yes
Before updating your phone, ensure it’s not the service that’s the problem. This 17 is really no better than the 11 it replaced aside from the camera, which unfortunately I don’t use.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 3, 2026
We hear your feedback regarding your transition from an iPhone 11 to the new iPhone 17 Pro. We understand how frustrating it can be to upgrade your device and feel like you are not getting a noticeably better experience, especially when the main upgrade you notice is a feature you do not personally use.
If you ever need further assistance, the fastest way to get a quick response and have our network team look into the signal strength in your area is to send us a direct message through your preferred social media platform.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing this review with us. Your feedback is highly valuable because it reminds us how important consistent network performance is to making a device upgrade feel worthwhile.
If you ever need further assistance, the fastest way to get a quick response and have our network team look into the signal strength in your area is to send us a direct message through your preferred social media platform.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing this review with us. Your feedback is highly valuable because it reminds us how important consistent network performance is to making a device upgrade feel worthwhile.
Written by a customer while visiting ATT.com
Posted by: Puckster
from Mississippi
Verified Purchase:Yes
Like the battery life usage
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: StephRB
from Hartford CT
Verified Purchase:Yes
More storage for videos/apps
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Terapinz
from CA
Verified Purchase:Yes
The iPhone Pro Max works very well, as expected, but my music did not transfer from my previous iPhone. It stayed in the cloud. When I downloaded the songs, a lot were either simply not there or not available. Synchronicity by the police is one of the songs that is not available while the rest of the album downloaded just fine. I had 3 songs by the Eagles that I had downloaded from another source years ago. They transferred just fine as I updated phones over the years, but this time, they disappeared. Frustrating.
Written by a customer while visiting ATT.com
Customer Rating
3
Phone is fine. Beware of fine print. AT&T is awful
on June 13, 2026
Posted by: CWfamily5
from Texas
Verified Purchase:Yes
The phone is fine. Seems a little more complicated than necessary. I’m not a fan of the AI “help”. It’s not wired anywhere close to my thoughts. Pictures are fine. Texting gets annoying with autocorrect seldom getting close to what I want to text.
The way it filters spam calls is mainly helpful, but it does stop some calls I’d like to receive. Doctor reminders of appointments and calls from my health insurance company have been wrongly dismissed.
AT&T is misleading when you sign up online. Looks like you’re getting $830 credit for your old phone when they actually give only $500 unless you do their most expensive plan.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, July 30, 2026
Thank you for sharing your thoughts. We are glad the phone itself is working fine, though we are sorry that the artificial intelligence tools and autocorrect settings feel overly complicated.To prevent important doctor or insurance reminders from being wrongly blocked, we recommend checking your device settings or the AT&T ActiveArmor app to lower your spam filtering level or add those numbers directly to your contacts.
We also apologize for any confusion regarding your trade-in credit. Our maximum promotion values do require specific unlimited wireless plans, but we want to review your account. Please send us a message through any of our official social media channels, which is the fastest way to get direct assistance. Our team can securely check your billing profile and verify your promotion details.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
We appreciate your detailed review, as your honest feedback helps us improve our online disclosures moving forward.
We also apologize for any confusion regarding your trade-in credit. Our maximum promotion values do require specific unlimited wireless plans, but we want to review your account. Please send us a message through any of our official social media channels, which is the fastest way to get direct assistance. Our team can securely check your billing profile and verify your promotion details.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
We appreciate your detailed review, as your honest feedback helps us improve our online disclosures moving forward.
Written by a customer while visiting ATT.com
Posted by: Brandi1224
from Tennessee
Verified Purchase:Yes
This is my 7th iPhone. The camera is awful and videos are very poor quality.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, July 30, 2026
Thank you for sharing your feedback about the iPhone 17 Pro. As someone on your seventh iPhone, you know exactly what to expect from a premium Apple device, and we are sorry to hear that the camera and video quality have left you feeling so disappointed.
You can try checking the Official iPhone User Guide to learn tips and tricks to improve your iPhone's performance:
🔗https://support.apple.com/guide/iphone/welcome/ios
Your honest feedback is incredibly important to us because it helps us monitor product quality and improve the overall customer experience, so thank you for bringing this to our attention.
You can try checking the Official iPhone User Guide to learn tips and tricks to improve your iPhone's performance:
🔗https://support.apple.com/guide/iphone/welcome/ios
Your honest feedback is incredibly important to us because it helps us monitor product quality and improve the overall customer experience, so thank you for bringing this to our attention.
Written by a customer while visiting ATT.com
Posted by: Peggy M
from Jackson Ohio
Verified Purchase:Yes
Got this phone for my daughter and she loves it.
I would recommend this to a friend!
Written by a customer while visiting ATT.com