Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Posted by: Anonymous
from California
Verified Purchase:Yes
Don’t fall for it. Phone is great but AT&T has yet to send me the package for my trade in and it’s been almost a month. I have already contacted them twice.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, August 4, 2026
Emily, we are very sorry to hear about this frustrating delay and that you have had to contact us multiple times without a resolution. We know how important it is to get your trade-in kit quickly so you can receive your credits, and this experience does not reflect our standards. If you still haven't received your package by this date, we can help you take a look at what might be happening. Just reach out through one of our official social media channels, and we will be there for you:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
Written by a customer while visiting ATT.com
Posted by: Dennis MJ
from North Carolina
Verified Purchase:Yes
I don’t like that my car now with this new phone doesn’t work properly. I travel air and use car play all of the time for driving, music and other things
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, August 4, 2026
We are sorry to hear that your CarPlay is malfunctioning with your new phone, especially since you rely on it so heavily for your frequent travel. We know how frustrating it is when an essential feature stops working seamlessly. To allow us to take a closer look into this matter so we can offer you the connectivity that you depend on while traveling, please contact us through any of our social media channels:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
Written by a customer while visiting ATT.com
Posted by: MickeySt
from Paulina, LA
Verified Purchase:Yes
Not very happy w/ AT&T. Phone had a small crack on the screen on the top corner. They denied giving me any of the $200+ they said they would rebate. New screen only $80 to replace. They didn't even offer me the difference.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, August 6, 2026
Hi MickeySt. We are sorry your new Apple iPhone 17 Pro has a small crack on the screen corner. We know how important it is to keep your new device in pristine condition.
At AT&T, we are committed to providing excellent service. If you suspect a manufacturing defect, you can start an exchange at your nearest AT&T store with your proof of purchase. Please check out our AT&T Return Policy details:
🔗https://www.att.com/wireless/return-policy/
Alternatively, if the crack was caused by an accidental drop, please contact Apple Support for repair options:
📞1‑800‑275‑2273 | 🔗https://support.apple.com
If you need help with your AT&T service, please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.
At AT&T, we are committed to providing excellent service. If you suspect a manufacturing defect, you can start an exchange at your nearest AT&T store with your proof of purchase. Please check out our AT&T Return Policy details:
🔗https://www.att.com/wireless/return-policy/
Alternatively, if the crack was caused by an accidental drop, please contact Apple Support for repair options:
📞1‑800‑275‑2273 | 🔗https://support.apple.com
If you need help with your AT&T service, please send a direct message to our support teams on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T.
Written by a customer while visiting ATT.com
Posted by: JBarrera
Verified Purchase:Yes
Excellent phone and working as advertised. Great camera!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2
not happy with this phone and want to return it
on July 23, 2026
Posted by: Les Sink
from Orlando, FL
Verified Purchase:Yes
I am very disappointed with this phone and would honestly like to return it and get my iPhone 12 back. It has issues trying to connect to devices with Bluetooth and will not work with Car Play. How do I return it and get my other phone back? All devices I use worked with my other phone and Car Play worked in my F150 without any issues.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Pablo, August 5, 2026
Hi Les. We're sorry to hear that your new Apple iPhone 17 Pro is experiencing device-connect issues. This device should run smoothly without a hassle, and we apologize for this inconvenience.
At AT&T, we are committed to providing excellent service. To help resolve your trouble, please try these quick troubleshooting steps:
1️⃣ From within Settings, tap General.
2️⃣ Scroll to and tap Transfer or Reset iPhone.
3️⃣ Tap Reset.
4️⃣ Choose 'Reset All Settings' to clear app or setting glitches.
We also highly recommend checking out our dedicated AT&T Device Support Guide for the iPhone 17 Pro for deeper troubleshooting walk-throughs:
🔗 https://www.att.com/device-support/index/apple/iphone-17-pro/
If the issues continue, please contact Apple Support for a diagnostic under their one-year limited warranty:
📞 1‑800‑275‑2273 | 🔗https://support.apple.com
For immediate help with your AT&T network service, please DM our official channels on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for being part of AT&T.
At AT&T, we are committed to providing excellent service. To help resolve your trouble, please try these quick troubleshooting steps:
1️⃣ From within Settings, tap General.
2️⃣ Scroll to and tap Transfer or Reset iPhone.
3️⃣ Tap Reset.
4️⃣ Choose 'Reset All Settings' to clear app or setting glitches.
We also highly recommend checking out our dedicated AT&T Device Support Guide for the iPhone 17 Pro for deeper troubleshooting walk-throughs:
🔗 https://www.att.com/device-support/index/apple/iphone-17-pro/
If the issues continue, please contact Apple Support for a diagnostic under their one-year limited warranty:
📞 1‑800‑275‑2273 | 🔗https://support.apple.com
For immediate help with your AT&T network service, please DM our official channels on X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for being part of AT&T.
Written by a customer while visiting ATT.com
Posted by: Aabe
Verified Purchase:Yes
Awesome device I use it for everything
Written by a customer while visiting ATT.com
Posted by: Lucia Z
Verified Purchase:Yes
Love the speed of the phone and the additional options it presents.
Written by a customer while visiting ATT.com
Posted by: Longtime ATT user
from Cleveland, Ohio
Verified Purchase:Yes
Nice step-up from an Iphone14
I would recommend this to a friend!
Written by a customer while visiting ATT.com