Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Customer Rating
1
Phone is slow and glitchy. Wish I never upgraded
on August 12, 2026
Posted by: Anonymous
Verified Purchase:Yes
Phone is slow and glitchy
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, August 25, 2026
Hi there, thank you for sharing your feedback. We are truly sorry to hear that your new Apple iPhone 17 Pro feels slow and glitchy. This is definitely not the premium performance we want you to experience, and we want to help fix this.
If you just recently set up the phone, it is very common for it to run slower and feel warm for the first 24 to 48 hours as it indexes files, syncs your iCloud data, and downloads apps in the background. We highly recommend checking for any pending software updates under Settings > General > Software Update, as Apple frequently releases optimization patches to smooth out initial bugs.
If the glitches continue after updating, please visit your nearest AT&T retail store so our team can hands-on troubleshoot or swap the device for you. We want to make sure you get the lightning-fast performance you expect!
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
🏬https://www.att.com/stores/
If you just recently set up the phone, it is very common for it to run slower and feel warm for the first 24 to 48 hours as it indexes files, syncs your iCloud data, and downloads apps in the background. We highly recommend checking for any pending software updates under Settings > General > Software Update, as Apple frequently releases optimization patches to smooth out initial bugs.
If the glitches continue after updating, please visit your nearest AT&T retail store so our team can hands-on troubleshoot or swap the device for you. We want to make sure you get the lightning-fast performance you expect!
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
🏬https://www.att.com/stores/
Written by a customer while visiting ATT.com
Posted by: Ashley L83
from Carmel, indiana
Verified Purchase:Yes
Awesome coming out of a 13. Big big upgrade. Awesome camera, fast processor.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: KristiRKJ
from Little Rock, AR
Verified Purchase:Yes
Gets too hot. Won’t hold a full charge and can’t keep on charger because it overheats
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T, AT&T Care, August 18, 2026
Hi there, Kristi!
Thank you for sharing your experience. We are truly sorry to hear that your iPhone 17 Pro is running too hot and having trouble holding a full charge. We understand how concerning and frustrating it is when a new phone overheats during charging, and we take your safety and device performance very seriously.
Because these temperature and power issues are tied directly to the hardware, we recommend contacting Apple Support at support.apple.com or visiting an Apple authorized support center. Their certified technicians have the specific diagnostic tools needed to check your phone's battery health and provide a quick resolution.
AT&T Care - Andres
Thank you for sharing your experience. We are truly sorry to hear that your iPhone 17 Pro is running too hot and having trouble holding a full charge. We understand how concerning and frustrating it is when a new phone overheats during charging, and we take your safety and device performance very seriously.
Because these temperature and power issues are tied directly to the hardware, we recommend contacting Apple Support at support.apple.com or visiting an Apple authorized support center. Their certified technicians have the specific diagnostic tools needed to check your phone's battery health and provide a quick resolution.
AT&T Care - Andres
Written by a customer while visiting ATT.com
Posted by: Sophia K
from Austin, TX
Verified Purchase:Yes
iPhone 17 Pro - it’s a good one!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mallet81
Verified Purchase:Yes
It came with a bad charger wire that rip quickly. Had to order a new one.
Response from ATT.comBy AT&T CARE - Kevin, August 20, 2026
We are so sorry to hear that the charging cable included with your iPhone 17 Pro ripped so quickly. This is definitely not the durability we expect for our customers. Since you already had to purchase a new one, we would love to look into your account and see how we can assist with a replacement. Please reach out to our support team directly so we can look into this for you.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Chris SSI
Verified Purchase:Yes
Not as good as my i Phone 15 Pro
Response from ATT.comBy AT&T CARE - Kevin, August 17, 2026
Chris, we are sorry to hear that you are disappointed with your new iPhone 17 Pro. Upgrading to a new device should always feel like an exciting step forward. We want you to love your phone and get the absolute most out of its features. Please send us a direct message so our team can look into what specific features are letting you down, help you with some settings to optimize performance, or discuss your return options or warranty replacement alternatives.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Gwen C
Verified Purchase:Yes
Not enjoying the conversion
Response from ATT.comBy AT&T CARE - Isabella, September 24, 2026
Hello Gwen C. We're sorry to hear that your transition to the iPhone 17 Pro hasn't been as smooth as you expected. We know that moving across generations brings significant changes, and it's normal for the adjustment to take some time.
We highly recommend taking a look at the iPhone User Guide so you can learn tips and tricks to improve your iPhone experience.
Find it here: https://support.apple.com/guide/iphone/welcome/ios
Thanks for sharing your feedback with us and being part of the AT&T community!
We highly recommend taking a look at the iPhone User Guide so you can learn tips and tricks to improve your iPhone experience.
Find it here: https://support.apple.com/guide/iphone/welcome/ios
Thanks for sharing your feedback with us and being part of the AT&T community!
Written by a customer while visiting ATT.com
Posted by: Lakids
from Luling, LA
Verified Purchase:Yes
Why are my text notifications silenced by my Apple Watch?
I would recommend this to a friend!
Written by a customer while visiting ATT.com