Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Customer Rating
1
I have had issues since I received this phone.
on December 4, 2025
Posted by: RG24
from Torrington CT
Verified Purchase:Yes
Faulty phone, turns off randomly, logs out of everything
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Sue B
from CT
Verified Purchase:Yes
The phone is great as far as speed and battery life but at times I it gets stuck for a bit. This has been annoying
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, December 15, 2025
Hey there, we're glad to hear that you're enjoying the speed and battery life of your iPhone 17 Pro. We’re sorry to hear about the occasional freezing, it can indeed be frustrating. Sometimes, this freezing can be improved with a software update or by clearing background apps. If the issue persists, would be happy to troubleshoot and assist you in resolving it or you can also feel free to reach out to Apple support where they can run a diagnostic and assist you accordingly. We appreciate your review and hope you continue enjoying your device!
Written by a customer while visiting ATT.com
Posted by: West1
Verified Purchase:Yes
Like the functions on the phone
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Works ok but loses internet at times. Hard to figure out all the details of phone for me - got it since a good price for trade in. But confusing for an older person
Response from ATT.comBy -Eli, AT&T CARE, December 15, 2025
Hey Karen, thank you for sharing your experience with your iPhone 17 Pro. We understand that dealing with intermittent internet issues can be frustrating, especially when getting familiar with a new device and it can be a bit confusing as an older person. In the meantime, It’s great that you got the phone at a good trade-in price, and with a little guidance, it should become easier to manage. If you want, you can complete our self- service form: https://www.att.com/get-support/?source=ILC208383817, where we can help provide a simple guide highlighting the key features to make using your iPhone 17 pro smoother and also help in finding a fix for your internet connection.
You can also try these tips and check if it helps with internet connection:
Check Other Devices: Confirm if other devices can connect to the internet. If they can, the issue may be specific to your iPhone 17 Pro.
2.Restart Your iPhone and Router: Restarting both devices can resolve temporary glitches. To restart your iPhone, press and hold the Side button and either Volume button, then slide to power off. For the router, unplug it, wait for 30 seconds, and plug it back in.
3.Toggle Airplane Mode: Enable Airplane Mode for a few seconds and then disable it. This can refresh your network connections.
4.Forget and Rejoin Wi-Fi Network: Go to Settings > Wi-Fi, tap on your network, and select Forget This Network. Then reconnect by entering the password again.
5.Reset Network Settings: If the problem persists, consider resetting your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase saved Wi-Fi passwords, so be prepared to re-enter them.
6.Check for Software Updates: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates.
7.Disable VPN: If you have a VPN installed, try disabling it, as it may interfere with your internet connection.
By following these steps, you should be able to resolve the internet connectivity issues on your iPhone 17 Pro. If the problem continues, consider reaching out to Apple Support for further assistance.
You can also try these tips and check if it helps with internet connection:
Check Other Devices: Confirm if other devices can connect to the internet. If they can, the issue may be specific to your iPhone 17 Pro.
2.Restart Your iPhone and Router: Restarting both devices can resolve temporary glitches. To restart your iPhone, press and hold the Side button and either Volume button, then slide to power off. For the router, unplug it, wait for 30 seconds, and plug it back in.
3.Toggle Airplane Mode: Enable Airplane Mode for a few seconds and then disable it. This can refresh your network connections.
4.Forget and Rejoin Wi-Fi Network: Go to Settings > Wi-Fi, tap on your network, and select Forget This Network. Then reconnect by entering the password again.
5.Reset Network Settings: If the problem persists, consider resetting your network settings. Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. This will erase saved Wi-Fi passwords, so be prepared to re-enter them.
6.Check for Software Updates: Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates.
7.Disable VPN: If you have a VPN installed, try disabling it, as it may interfere with your internet connection.
By following these steps, you should be able to resolve the internet connectivity issues on your iPhone 17 Pro. If the problem continues, consider reaching out to Apple Support for further assistance.
Written by a customer while visiting ATT.com
Posted by: J2dagriffa
Verified Purchase:Yes
Nice, love the phone! So sleek and the color is perfect.
Written by a customer while visiting ATT.com
Posted by: Ribin123
Verified Purchase:Yes
I am still on the fence about the 17 Pro. The battery life is not really any better than my IPhone 13 was and the battery life was supposed to be better than any other phone. Also, I am having some glitches. Sometimes it takes 2 or 3 taps to wake the phone up. Also sometimes when I open my texts only the top text shows and the rest of the screen is blank. The texts will only show after I tap on the text showing. I then have I go out of that text and the rest of my texts will show.
Written by a customer while visiting ATT.com
Posted by: TinBut
from Mount Airy NC
Verified Purchase:Yes
There seem to be some bugs in certain apps when trying to fill out fields or add comments because the keyboard will not lower. On Facebook, when entering a comment, you can’t see what you’re typing. Not sure if that’s an Apple issue or device issue. Thanks!
Response from ATT.comBy -Eli, AT&T CARE, December 16, 2025
Hey there, thank you for taking the time to share your thoughts and experience on the iPhone 17 Pro. We’re sorry to hear that you’re experiencing issues with certain apps where the keyboard does not lower or fields are difficult to complete, and that Facebook comments not displaying properly while typing. We understand how frustrating this can be and truly appreciate your patience, we are here to help troubleshoot or check the settings where we can help resolve the issue so that we can enhance your experience with the device. You can also feel free to contact https://support.apple.com/ where they can do a deeper diagnostic on the device and assist further.
Here are also few steps you can try and see if it helps with the keyboard/typing issue:
1.Reset Keyboard Dictionary
Sometimes the keyboard dictionary may cause freezing or lagging issues. To reset it:
Go to Settings > General > Transfer or Reset iPhone > Reset
Select Reset Keyboard Dictionary and confirm. This clears any learned words or predictive suggestions that might be impeding normal keyboard behavior.
2. Disable Predictive Text and Autocorrect
Predictive text and autocorrect can strain the keyboard, causing it to stay on-screen or lag:
Open Settings > General > Keyboard
Turn Predictive off and optionally Auto-Correction off. Many users report this resolves lag or keyboard freezing issues with iOS 17 on newer iPhones.
3.Check Accessibility Touch Settings
Certain accessibility settings may affect keyboard responsiveness:
Go to Settings > Accessibility > Touch > Touch Accommodations
Toggle Hold Duration, Ignore Repeat, and Tap Assistance to Off
Disable Touch Accommodations entirely if needed.
4.Restart or Force Restart Your iPhone
Temporary software glitches can often be resolved by restarting:
Restart: Press and hold the side button and either volume button until the power off slider appears, then slide to turn off. Turn it back on.
Force restart: Quickly press and release volume up, then volume down, then hold the side button until the Apple logo appears. This can unblock a frozen keyboard.
5.Remove Extra Keyboards
Having multiple keyboards may sometimes trigger conflicts:
Go to Settings > General > Keyboard > Keyboards
Remove secondary keyboards temporarily to see if the keyboard behaves normally.
6.Update iOS
Apple periodically fixes known bugs through software updates:
Go to Settings > General > Software Update
Install any available update to ensure you have the latest bug fixes.
Here are also few steps you can try and see if it helps with the keyboard/typing issue:
1.Reset Keyboard Dictionary
Sometimes the keyboard dictionary may cause freezing or lagging issues. To reset it:
Go to Settings > General > Transfer or Reset iPhone > Reset
Select Reset Keyboard Dictionary and confirm. This clears any learned words or predictive suggestions that might be impeding normal keyboard behavior.
2. Disable Predictive Text and Autocorrect
Predictive text and autocorrect can strain the keyboard, causing it to stay on-screen or lag:
Open Settings > General > Keyboard
Turn Predictive off and optionally Auto-Correction off. Many users report this resolves lag or keyboard freezing issues with iOS 17 on newer iPhones.
3.Check Accessibility Touch Settings
Certain accessibility settings may affect keyboard responsiveness:
Go to Settings > Accessibility > Touch > Touch Accommodations
Toggle Hold Duration, Ignore Repeat, and Tap Assistance to Off
Disable Touch Accommodations entirely if needed.
4.Restart or Force Restart Your iPhone
Temporary software glitches can often be resolved by restarting:
Restart: Press and hold the side button and either volume button until the power off slider appears, then slide to turn off. Turn it back on.
Force restart: Quickly press and release volume up, then volume down, then hold the side button until the Apple logo appears. This can unblock a frozen keyboard.
5.Remove Extra Keyboards
Having multiple keyboards may sometimes trigger conflicts:
Go to Settings > General > Keyboard > Keyboards
Remove secondary keyboards temporarily to see if the keyboard behaves normally.
6.Update iOS
Apple periodically fixes known bugs through software updates:
Go to Settings > General > Software Update
Install any available update to ensure you have the latest bug fixes.
Written by a customer while visiting ATT.com
Customer Rating
1
Deceptive practice by Att nearly tricked me.
on December 2, 2025
Posted by: Just said no
from New Hampshire
Verified Purchase:Yes
Was surprised to learn that the trade in value for my old phone was not guaranteed, even after the person in the Att store stated it was.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com