Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Posted by: Julie Harman
from WV
Verified Purchase:Yes
Fits phone good and I like the color
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, October 26, 2026
Julie Harman, we are glad to hear that you like the color and that the case fits your iPhone 17 Pro well. Having a good fit and a handy kickstand makes using your device much more enjoyable. If you ever need any assistance with your phone, accessories, or service, please feel free to contact us via social media for further support.
- X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
- X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Written by a customer while visiting ATT.com
Posted by: NV0522
from Indianapolis, IN
Verified Purchase:Yes
Sharper photos. Improved audio. Noticeable shortcuts.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, October 6, 2026
Thank you for the detailed feedback! We are happy to hear you are noticing a big difference with the new Apple iPhone 17 Pro.
If you ever need assistance with your device or service in the future, please reach out to us at:
- X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
If you ever need assistance with your device or service in the future, please reach out to us at:
- X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
Finger pointing between AT&T and Apple for something that seems so easy. No one with an Apple phone can Facetime you. You need to Facetime them. My phone number is green like an Android yet it isn’t. Multiple resets and visits to ATT and Apple store.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T, AT&T Care, September 17, 2026
Hello, Eric Slocik. We're sorry for the frustration and hassle caused by this unexpected FaceTime failure on your new Apple iPhone 17 Pro. As a friendly reminder, in order to make a FaceTime call, your contact must also have an iPhone with FaceTime.
Please note that if a FaceTime call between two iPhones fails, it is necessary to clear out deep carrier/network configurations. To ensure you can complete the right steps, please visit the AT&T Device Support or the Apple Device Support Portals:
🔗 http://sm.att.com/3b79ece1
🔗 http://sm.att.com/1f164299
If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
Please note that if a FaceTime call between two iPhones fails, it is necessary to clear out deep carrier/network configurations. To ensure you can complete the right steps, please visit the AT&T Device Support or the Apple Device Support Portals:
🔗 http://sm.att.com/3b79ece1
🔗 http://sm.att.com/1f164299
If you ever need immediate, one-on-one help with your AT&T service, you can easily DM us on our fastest support channels: X (@ATTHelp), Instagram (@att), or Facebook (AT&T). Thank you for choosing AT&T!
AT&T CARE - Pablo
Written by a customer while visiting ATT.com
Posted by: The Tony G
from New York, NY
Verified Purchase:Yes
Nice upgrade from the 16. Standard improvements such as the camera and storage.
I would recommend this to a friend!
Response from ATT.comBy AT&T, AT&T Care, September 20, 2026
Hi The Tony G! Thank you for sharing your feedback. We are glad to hear that you are enjoying the upgrade from your previous model, and that the new camera and storage improvements on the iPhone 17 Pro are making a positive difference for you. Enjoy your new phone! 💙
AT&T Care - Isabella
AT&T Care - Isabella
Written by a customer while visiting ATT.com
Posted by: JoeB n KY
from Louisville, KY
Verified Purchase:Yes
Battery runs hot, drains way too fast
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T, AT&T Care, September 15, 2026
Hi again! We're glad to hear that you like the iPhone 17 Pro in Silver. It really is a great color! We're also sorry to hear about the overheating and battery life concerns.
Try these steps to address the overheating:
-Avoid direct sunlight/heat.
-Close background apps: Heavy multitasking (gaming, video editing, navigation) stresses the CPU and battery.
-Check your charging set up: Use only Apple-certified chargers. Faulty cables or adapters can cause overheating.
To extend your battery life:
-Lower screen brightness: Dim the display or turn on auto-brightness to reduce your screen's high power draw.
-Turn on Battery Saver: Activate low-power mode to instantly limit background apps and data sync.
-Turn off unused radios: Shut down Bluetooth, Wi-Fi, and GPS when you are not actively using them.
-Keep charge between 20% and 80%: Avoid letting your device empty to 0% or sit at 100% to protect its long-term health.
We hope this helps you enjoy your phone!
AT&T Care - Isabella
Try these steps to address the overheating:
-Avoid direct sunlight/heat.
-Close background apps: Heavy multitasking (gaming, video editing, navigation) stresses the CPU and battery.
-Check your charging set up: Use only Apple-certified chargers. Faulty cables or adapters can cause overheating.
To extend your battery life:
-Lower screen brightness: Dim the display or turn on auto-brightness to reduce your screen's high power draw.
-Turn on Battery Saver: Activate low-power mode to instantly limit background apps and data sync.
-Turn off unused radios: Shut down Bluetooth, Wi-Fi, and GPS when you are not actively using them.
-Keep charge between 20% and 80%: Avoid letting your device empty to 0% or sit at 100% to protect its long-term health.
We hope this helps you enjoy your phone!
AT&T Care - Isabella
Written by a customer while visiting ATT.com
Posted by: TMark80
Verified Purchase:Yes
After seven years with an iPhone XR, it was time for something new, with better battery life and more features. So far, so good. Still working on getting the settings set to my satisfaction with minor tweaks here and there (it’s been a couple of weeks). Battery life has been excellent so far but to be expected. Like the camera on the pro model and glad I went with the pro model. Size wise, perfect for me as it fits well in my pocket and not too big for my hand size. Works with the wireless charger in my vehicle.
Response from ATT.comBy AT&T CARE - Pablo, September 30, 2026
Hello, TMark80! We’re thrilled to hear you're loving your new Apple iPhone 17 Pro, and exploring all its amazing features. We want you to get the most out of your new tech!
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
✅ X (Twitter): @ATTHelp
✅ Instagram: @att
✅ Facebook: AT&T
Thank you for choosing AT&T!
If you ever need immediate assistance with your AT&T service, please DM us on our fastest support channels:
✅ X (Twitter): @ATTHelp
✅ Instagram: @att
✅ Facebook: AT&T
Thank you for choosing AT&T!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from DC
Verified Purchase:Yes
I have had more difficulty with this purchase
Response from ATT.comBy AT&T CARE - Isabella, September 16, 2026
Hi, Rob Blache. We see your comment and are sorry to hear about this experience.
For the fastest reply, please send us a DM through your favorite social media channel so we can help clear up any trouble.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for bringing this to our attention, and we hope to get this sorted out for you soon.
For the fastest reply, please send us a DM through your favorite social media channel so we can help clear up any trouble.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for bringing this to our attention, and we hope to get this sorted out for you soon.
Written by a customer while visiting ATT.com
Posted by: Daniel215029
from Texas
Verified Purchase:Yes
Not Happy. Long Time Customer
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, September 10, 2026
Daniel, thank you for sharing your review with us. We are sorry to hear you are unhappy with your experience, especially as a long-time customer. We deeply value your loyalty and want to make things right. Please reach out to us directly so we can understand what happened and find a solution for you.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com