Response from ATT.comBy -Eli, AT&T CARE, December 15, 2025
Hey Kiran, thanks for sharing your thoughts with us on the iPhone 17 Pro. We understand it can be disappointing when a new device doesn’t feel like a big leap from your previous one. Our goal is to continuously improve performance, reliability, and user experience and sometimes those changes are subtle but impactful over time. If there’s a specific feature or improvement you were hoping for, we’d love to hear more so we can share your feedback with our product team. Your input truly helps us shape future updates, thanks for choosing AT&T
It took us 2:30 hours to settle a transaction. lack of sales people at La Grange location. The excuse was we have a few people called off. Unacceptable for a business to say to clients.
Response from ATT.comBy -Eli, AT&T CARE, December 15, 2025
Hey there, thank you for sharing your experience and bringing it to our attention. We sincerely apologize for the long wait time you encountered at our La Grange location and for the lack of sufficient staff on that day. Your feedback is important, and we understand how frustrating it must have been to wait 2.5 hours for a transaction. We will definitely take your comments for future improvements and will review staffing practices to prevent situations like this in the future. Our goal at AT&T is providing timely and efficient service to every customer is a priority. We hope you’ll give us another opportunity to provide a better experience.
The iPhone 17 Pro is absolutely amazing! I thought about getting the iPhone Air, but went with the 17 pro for extra battery life…and I’m very happy I did because I’ve been using it ALL.DAY.EVERY.DAY. without worrying about running out of power.