Hello there, Jacqueline.
Thank you for sharing your thoughts with us.
We're sorry to hear that battery life of the iPhone 17 Pro didn't exceed your expectations.

While every new phone should feel like a step forward, issues like faster‑than‑expected battery drain and overheating can sometimes be improved by restarting the device, checking for the latest software update, or resetting network settings.

A few basic steps that can sometimes help with battery life:
-Check for and install any available software updates.
-Review Battery Usage in Settings to see which apps are using the most power.
-Reduce screen brightness.
-Disable background app refresh for nonessential apps.

We recommend you check this iPhone User Guide:
https://support.apple.com/guide/iphone/welcome/ios
where you can learn more about your phone, its features, and how to maximize it.

If the issues continue, please complete our self‑service form at https://www.att.com/get-support/?source=ILC309046520
Our team will be happy to help you find the best solution for your situation.

At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 17 Pro Max, we’re here to help!