Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Posted by: Zakk
from Florida
Verified Purchase:Yes
Slow, touch screen and audio issue also
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, April 7, 2026
Thanks for telling us about this issue, Zakk. We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the iPhone 17 Pro isn't working as expected.
Here are a few quick steps that may help improve performance:
1️⃣ Restart the Device: A simple restart can clear temporary glitches that affect speed, touch response, and audio.
2️⃣Check for Software Updates: Outdated software can cause performance issues.
Go to Settings → General → Software Update and install any available updates.
3️⃣Close Background Apps: Too many apps running at once can slow the phone down.
Swipe up from the bottom and close unused apps.
4️⃣Free Up Storage: Low storage can cause lag and touchscreen delays.
Go to Settings → General → iPhone Storage and remove unused apps or large files.
5️⃣Reset All Settings: This resets system settings without deleting personal data.
Settings → General → Transfer or Reset iPhone → Reset → Reset All Settings
This can help with audio routing, touch sensitivity, and performance.
6️⃣Check for Screen Protector or Case Issues: A thick or misaligned screen protector can affect touch response.
Have the customer test the phone without the protector if possible.
🔉Test Audio: Have them check:
• Volume level
• Silent switch
• Bluetooth (make sure it’s not routing audio to another device)
• Try audio in multiple apps (calls, videos, music)
7️⃣Force Restart: If the phone is frozen or extremely slow:
Press Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
If the issues continue, Apple Support can run diagnostics to determine whether this is related to the software or hardware. They’ll be able to guide you through the next steps.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
Thank you again for taking the time to share your feedback. We’re here to help. 💙
Here are a few quick steps that may help improve performance:
1️⃣ Restart the Device: A simple restart can clear temporary glitches that affect speed, touch response, and audio.
2️⃣Check for Software Updates: Outdated software can cause performance issues.
Go to Settings → General → Software Update and install any available updates.
3️⃣Close Background Apps: Too many apps running at once can slow the phone down.
Swipe up from the bottom and close unused apps.
4️⃣Free Up Storage: Low storage can cause lag and touchscreen delays.
Go to Settings → General → iPhone Storage and remove unused apps or large files.
5️⃣Reset All Settings: This resets system settings without deleting personal data.
Settings → General → Transfer or Reset iPhone → Reset → Reset All Settings
This can help with audio routing, touch sensitivity, and performance.
6️⃣Check for Screen Protector or Case Issues: A thick or misaligned screen protector can affect touch response.
Have the customer test the phone without the protector if possible.
🔉Test Audio: Have them check:
• Volume level
• Silent switch
• Bluetooth (make sure it’s not routing audio to another device)
• Try audio in multiple apps (calls, videos, music)
7️⃣Force Restart: If the phone is frozen or extremely slow:
Press Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
If the issues continue, Apple Support can run diagnostics to determine whether this is related to the software or hardware. They’ll be able to guide you through the next steps.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
Thank you again for taking the time to share your feedback. We’re here to help. 💙
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
It was easiest setup ever transferred data from old iPhone and downloaded iCloud backup no problems at all
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Karebear1821
from St. Peter's MO
Verified Purchase:Yes
Great phone. Switched from android to Apple.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Danie5
Verified Purchase:Yes
Not sure if it’s Apple or this phone but it freezes a ton.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, April 3, 2026
Hello there! Thank you for sharing your thoughts with us.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry your iPhone 17 Pro isn't working as expected.
If your screen is freezing:
1️⃣Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
2️⃣Update your phone to the latest iOS version available.
3️⃣Check your storage. Sometimes phones freeze when storage is nearly full.
4️⃣Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
5️⃣Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If nothing of this works, you might consider reaching out to Apple and take advantage of the one-year limited warranty they provide. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.
We truly appreciate your feedback and hope Apple is able to resolve this quickly for you.
Thank you for being part of AT&T.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry your iPhone 17 Pro isn't working as expected.
If your screen is freezing:
1️⃣Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
2️⃣Update your phone to the latest iOS version available.
3️⃣Check your storage. Sometimes phones freeze when storage is nearly full.
4️⃣Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
5️⃣Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If nothing of this works, you might consider reaching out to Apple and take advantage of the one-year limited warranty they provide. For warranty support, product exchanges, or repairs, we recommend contacting Apple Support or visiting your nearest Apple Store with your iPhone and proof of purchase.
We truly appreciate your feedback and hope Apple is able to resolve this quickly for you.
Thank you for being part of AT&T.
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
The battery dies so fast It’s dead by noon
Response from ATT.comBy AT&T CARE - Isabella, April 3, 2026
Hello there! 👋 Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your phone’s battery life hasn’t met your expectations. We understand how frustrating this can be, and we truly appreciate the chance to help.
There are some things you could try to optimize your battery life:
1️⃣ Enable low power mode: Reduces background activity, mail fetch, visual effects, and more.
2️⃣ Reduce Screen Power Usage:
-Auto‑Brightness: Settings → Accessibility → Display & Text Size → Auto‑Brightness.
-Lower Brightness: Swipe down → reduce brightness slider.
-Use Dark Mode: Settings → Display & Brightness → Dark.
3️⃣ Limit Location Services: -Settings → Privacy & Security → Location Services.
-Set most apps to “While Using the App” or "Never". This stops unnecessary GPS usage, a major battery drain.
4️⃣ Avoid heat: Apple warns that heat degrades battery health over time.
-Don’t leave your iPhone in a hot car or in direct sunlight.
-Remove thick cases while charging if the phone gets warm.
5️⃣ Charge Smartly -Keep battery between 20% and 80% when possible.
-Enable Optimized Battery Charging: Settings → Battery → Battery Health.
-Avoid leaving it plugged in overnight for long periods.
We also recommend taking a look at the iPhone User Guide: 🔗https://support.apple.com/guide/iphone/welcome/ios
It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use. At AT&T, our goal is to help you get the most out of your technology, whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPhone 17 Pro, we’re always here to support you.
We’re sorry to hear that your phone’s battery life hasn’t met your expectations. We understand how frustrating this can be, and we truly appreciate the chance to help.
There are some things you could try to optimize your battery life:
1️⃣ Enable low power mode: Reduces background activity, mail fetch, visual effects, and more.
2️⃣ Reduce Screen Power Usage:
-Auto‑Brightness: Settings → Accessibility → Display & Text Size → Auto‑Brightness.
-Lower Brightness: Swipe down → reduce brightness slider.
-Use Dark Mode: Settings → Display & Brightness → Dark.
3️⃣ Limit Location Services: -Settings → Privacy & Security → Location Services.
-Set most apps to “While Using the App” or "Never". This stops unnecessary GPS usage, a major battery drain.
4️⃣ Avoid heat: Apple warns that heat degrades battery health over time.
-Don’t leave your iPhone in a hot car or in direct sunlight.
-Remove thick cases while charging if the phone gets warm.
5️⃣ Charge Smartly -Keep battery between 20% and 80% when possible.
-Enable Optimized Battery Charging: Settings → Battery → Battery Health.
-Avoid leaving it plugged in overnight for long periods.
We also recommend taking a look at the iPhone User Guide: 🔗https://support.apple.com/guide/iphone/welcome/ios
It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use. At AT&T, our goal is to help you get the most out of your technology, whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPhone 17 Pro, we’re always here to support you.
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
The iPhone 17 pro is a very wonderful phone that’s helps me
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
This is my first experience owning an iPhone. Sure I've bought several in the past , not for myself. I'm a 66 year old woman and loving it.👍
Written by a customer while visiting ATT.com
Posted by: JCip
from NC
Verified Purchase:Yes
The 17 pro is a great phone. New features and longer battery life is a plus. Love the fast camera button on the side. Makes quick photos easy.
I would recommend this to a friend!
Written by a customer while visiting ATT.com