Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Customer Rating
5
Great, fast
on March 15, 2026
Posted by: Javier Baez
from 69 Forest St
Awesome quality, great battery.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Froylan Carlos Jr
from California
Verified Purchase:Yes
Everything is alright about the phone beside the fact that my speakers glitch and my video playback glitches aswell
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 8, 2026
Hello, Froylan!
We are sorry to hear that you are experiencing issues with your speakers and video playback. While we are glad the rest of the iPhone 17 Pro is meeting your expectations, these glitches are certainly not the high-quality experience we want for our customers.
To resolve this, we recommend ensuring your device is updated to the latest version of iOS, as software updates often include patches for this type of errors. If the issues persist, we suggest contacting Apple support directly at:
📞 (800) 275-2273
🔗 support.apple.com/contact
We are sorry to hear that you are experiencing issues with your speakers and video playback. While we are glad the rest of the iPhone 17 Pro is meeting your expectations, these glitches are certainly not the high-quality experience we want for our customers.
To resolve this, we recommend ensuring your device is updated to the latest version of iOS, as software updates often include patches for this type of errors. If the issues persist, we suggest contacting Apple support directly at:
📞 (800) 275-2273
🔗 support.apple.com/contact
Written by a customer while visiting ATT.com
Posted by: Cyndie55
from Central California
Verified Purchase:Yes
I love this phone. Great camera, and the AI is awesome. The only thing I don’t love is the multi function button that took the place of the toggle button for silent mode. It’s clumsy and hard to push.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Tony DP
Verified Purchase:Yes
Battery life is insufficient to be used during a regular work day
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 8, 2026
Hello there, Tony!
Thank you for your honest feedback. We know how crucial a good battery life can be, and we're sorry this has not been the case with your iPhone 17 Pro.
We want you to get the most out of your iPhone and enjoy it as much as you need to during your day. Please visit apple.com/batteries/maximizing-performance to check how to maximize your battery life. If you need further assistance, you can contact Apple support at:
📞 (800) 275-2273
🔗 support.apple.com/contact
Thanks again for your review—we hope this can be solved soon.
Thank you for your honest feedback. We know how crucial a good battery life can be, and we're sorry this has not been the case with your iPhone 17 Pro.
We want you to get the most out of your iPhone and enjoy it as much as you need to during your day. Please visit apple.com/batteries/maximizing-performance to check how to maximize your battery life. If you need further assistance, you can contact Apple support at:
📞 (800) 275-2273
🔗 support.apple.com/contact
Thanks again for your review—we hope this can be solved soon.
Written by a customer while visiting ATT.com
Posted by: TomOB
from Cbus
Verified Purchase:Yes
More watch than I need but amazing camera
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: CVaz
from Jersey city nj
Verified Purchase:Yes
Phone speaker is low. Phone is brand new, why?
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 6, 2026
Hello there!
We are sorry to hear that the speaker volume on your new iPhone 17 Pro is lower than expected. Since the device is brand new, we want to ensure it is performing at its best.
There are a few things you can try to fix this:
• Check volume limits: Go to Settings > Sounds & Haptics > Volume Limit and ensure it is turned off or the slider is set to maximum.
• Check 'Reduce Loud Sounds': Go to Settings > Sounds & Haptics > Headphone Safety (right under Volume Limit) and ensure "Reduce Loud Sounds" is turned off.
• Clean the speaker grilles using a dry, soft-bristled brush or a soft toothbrush to gently clean the bottom speakers and the top earpiece.
If you don't see any improvement, we can then assist you with your warranty options. Thank you for your review—we are here to help!
We are sorry to hear that the speaker volume on your new iPhone 17 Pro is lower than expected. Since the device is brand new, we want to ensure it is performing at its best.
There are a few things you can try to fix this:
• Check volume limits: Go to Settings > Sounds & Haptics > Volume Limit and ensure it is turned off or the slider is set to maximum.
• Check 'Reduce Loud Sounds': Go to Settings > Sounds & Haptics > Headphone Safety (right under Volume Limit) and ensure "Reduce Loud Sounds" is turned off.
• Clean the speaker grilles using a dry, soft-bristled brush or a soft toothbrush to gently clean the bottom speakers and the top earpiece.
If you don't see any improvement, we can then assist you with your warranty options. Thank you for your review—we are here to help!
Written by a customer while visiting ATT.com
Posted by: Bengabbard
from Coronado, CA
Verified Purchase:Yes
It’s not a noticeable improvement over previous iPhones. The battery life is not good, nearly on par with an Apple Watch, drains steadily throughout the day, even with no apps in use and no background functions. It also gets very hot to the touch.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 6, 2026
Hello there, Ben!
We are sorry to hear that your experience with the iPhone 17 Pro Max hasn't met your expectations. While we aim for every new device to provide a significant upgrade, the overheating and rapid battery drain you described are certainly not typical for this model.
We want to ensure your device is functioning correctly, and we suggest visiting apple.com/batteries/maximizing-performance to optimize your battery life or if you would like help with a warranty claim or exchange, please reach out to us at att.com/support or at 800.331.0500. We are here to help and appreciate your feedback.
We are sorry to hear that your experience with the iPhone 17 Pro Max hasn't met your expectations. While we aim for every new device to provide a significant upgrade, the overheating and rapid battery drain you described are certainly not typical for this model.
We want to ensure your device is functioning correctly, and we suggest visiting apple.com/batteries/maximizing-performance to optimize your battery life or if you would like help with a warranty claim or exchange, please reach out to us at att.com/support or at 800.331.0500. We are here to help and appreciate your feedback.
Written by a customer while visiting ATT.com
Posted by: Lauren296
from Columbia, sc
Verified Purchase:Yes
Device freezes while connected to Car Play. ATT unable to help other than exchange and refused to waive restocking fee. widespread reporting of others having this same issue. Do not buy
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 1, 2026
Hello there, Lauren!
We're sorry to see your device freezes while connected to CarPlay — this seems to be a recurrent issue with the latest iPhones. We know how crucial it is to have a reliable tool for navigation and hands-free features while on the road.
From our end, we suggest keeping your phone updated to the latest firmware and try a different cable to connect your phone to the car. And if the issue continues, Apple Support help you investigate further. You can contact them at 1‑800‑275‑2273 or support.apple.com.
We're sorry to see your device freezes while connected to CarPlay — this seems to be a recurrent issue with the latest iPhones. We know how crucial it is to have a reliable tool for navigation and hands-free features while on the road.
From our end, we suggest keeping your phone updated to the latest firmware and try a different cable to connect your phone to the car. And if the issue continues, Apple Support help you investigate further. You can contact them at 1‑800‑275‑2273 or support.apple.com.
Written by a customer while visiting ATT.com