Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Posted by: Plan Benefit
from Central
Verified Purchase:Yes
Very easy to upgrade by going into store to switch out.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: LeslieT1
from West Virginia
Verified Purchase:Yes
Traded in my 14 pro max for the 17 pro. Loving the smaller size and camera!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: PamIam101
from Cocoa, Florida
Verified Purchase:Yes
Mostly love the new phone. The downside that I am experiencing is that the "quick" button on the side for the camera is in the exact position of where my hand picks up the phone. So, every time I pick it up I seem to take a random picture.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, July 23, 2026
Pamlam, we are glad to hear that you love your new iPhone 17 Pro! We appreciate you sharing your honest feedback about the side camera button placement inconvenience. We understand that accidental pictures can be frustrating when you are just picking up your phone. If you wish to keep that functionality but avoid taking more unintended pictures, you can follow these steps:
1 - Open Settings and tap Camera.
2- Tap Camera Control.
3- Change the launch setting from Single Click to Double Click
In case you need our assistance, you can get in touch with us, via phone at 800‑331‑0500. Or you can DM us at one of our official social media channels for a faster response:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
1 - Open Settings and tap Camera.
2- Tap Camera Control.
3- Change the launch setting from Single Click to Double Click
In case you need our assistance, you can get in touch with us, via phone at 800‑331‑0500. Or you can DM us at one of our official social media channels for a faster response:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Written by a customer while visiting ATT.com
Posted by: MikeF916
from 95670
Verified Purchase:Yes
Everything works great and smooth transfer
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, July 22, 2026
We are glad to hear that everything is working as it should. The iPhone 17 Pro, with its powerful system, is a great choice and we want you to enjoy it for a long time. To ensure you don't miss out on any features and can take full advantage of everything the phone has to offer, you can visit the following website:
https://support.apple.com/guide/iphone/welcome/ios
In case you need our assistance in the future, you can get in touch with us, via phone at 800‑331‑0500. Or you can DM us at one of our official social media channels for a faster response:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Thank you for choosing AT&T.
https://support.apple.com/guide/iphone/welcome/ios
In case you need our assistance in the future, you can get in touch with us, via phone at 800‑331‑0500. Or you can DM us at one of our official social media channels for a faster response:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Thank you for choosing AT&T.
Written by a customer while visiting ATT.com
Posted by: NWade
Verified Purchase:Yes
Great phone. Clarity of screen is awesome!
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, July 22, 2026
Thank you for sharing your experience with us! We are glad to hear that you love your new iPhone 17 Pro. We want to continue offering you great deals at AT&T. If you ever have any issues with your phone, you can get in touch with us via phone at 800‑331‑0500. For a faster response, you can also DM us on one of our official social media channels:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Thank you for choosing AT&T, and enjoy your new device!
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Thank you for choosing AT&T, and enjoy your new device!
Written by a customer while visiting ATT.com
Customer Rating
1
I don’t get notifications on my texts or my phone.
on April 2, 2026
Posted by: Lydia G
from Portland, Oregon
Verified Purchase:Yes
This phone is worse then my old one that I traded in
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Jessica, April 7, 2026
Thanks for flagging this — missing notifications can usually be resolved with a few quick setting checks. Please try the following troubleshooting steps:
Turn Focus / Do Not Disturb off: Settings > Focus
Check notification settings: Settings > Notifications > Messages (and Phone) → allow notifications, banners, and sounds
Make sure Sounds & Haptics volume is up and the Silent switch is off
Confirm Scheduled Notification Summary is turned off if alerts seem delayed
Verify you’re signed into iCloud and Messages correctly
Restart the device
Update to the latest iOS version
Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
If notifications still aren’t coming through after this, Apple diagnostics may be needed to rule out a software or hardware issue.
Turn Focus / Do Not Disturb off: Settings > Focus
Check notification settings: Settings > Notifications > Messages (and Phone) → allow notifications, banners, and sounds
Make sure Sounds & Haptics volume is up and the Silent switch is off
Confirm Scheduled Notification Summary is turned off if alerts seem delayed
Verify you’re signed into iCloud and Messages correctly
Restart the device
Update to the latest iOS version
Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
If notifications still aren’t coming through after this, Apple diagnostics may be needed to rule out a software or hardware issue.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from california
Verified Purchase:Yes
so much better then i had, faster, longer battery life!
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, July 12, 2026
Thank you for the wonderful feedback! We are happy to hear your new iPhone 17 Pro is giving you a much faster experience and longer battery life compared to your old phone. We want to meet all your expectations and ensure you receive the best service quality.
For any future issues, you can contact us at 800‑331‑0500, or for a faster resolution, please connect with us on our official social media channels:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
We appreciate your loyalty to AT&T.
For any future issues, you can contact us at 800‑331‑0500, or for a faster resolution, please connect with us on our official social media channels:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
We appreciate your loyalty to AT&T.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Miami, Florida
Verified Purchase:Yes
Easy process. Very happy with decisión to trade in my old phone and get the new iPhone 17Pro
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Kevin, July 7, 2026
We love hearing when a trade-in goes smoothly! Thank you so much for taking the time to share your feedback, Luis Gutierrez. We are thrilled that you are happy with your decision to upgrade to the Apple iPhone 17 Pro, and we look forward to ensuring your experience stays excellent as you continue using your new phone. We know that life happens and things might go south in the long run. We want you to rest assure that AT&T has your back through every accident, you can contact us through one of our support channels at:
📞 Phone Support: Call us at 800-331-0500 (or dial 611 from your AT&T phone).
📱 Social Media: Message us directly on X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Thank you for being a loyal AT&T customer.
📞 Phone Support: Call us at 800-331-0500 (or dial 611 from your AT&T phone).
📱 Social Media: Message us directly on X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
Thank you for being a loyal AT&T customer.
Written by a customer while visiting ATT.com