Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Posted by: Adam85
from Southern Indiana
Verified Purchase:Yes
So far, my daughter is loving her phone. I'm an Android guy myself, so I can't speak much to the performance. It's light-years faster than her iPhone 14. Definitely has a much better battery life, which is what I was wanting. Of course, it takes great pictures as well.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Virgina
Verified Purchase:Yes
Love it,, the phone is so awesome.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mdubb20
from Piedmont,mo
Verified Purchase:Yes
Exactly what I expected and more, camera is amazing and look forward to the improved battery performance over my previous phone which was a 15
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mj1068
from NJ
Verified Purchase:Yes
Great phone with easy to use features
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: DEVA2026
from Kansas City
Verified Purchase:Yes
I am not receiving all text messages on the iPhone 17 Pro. Contacted to hekondesk and was told to restart phone. Reinstall app. Neither worked.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, May 20, 2026
Hi, thank you very much for sharing your review about the message‑delivery issue on your iPhone 17 Pro. We’re truly concerned that you’re unable to receive updates or stay connected through text messages. We understand how essential reliable communication is, and we know you expect a much better experience from your iPhone 17 Pro.
To help get your messaging working again, we’ve outlined a few steps you can follow to ensure your device is correctly set up to send and receive both iMessage and SMS/MMS messages.
1 — Enable iMessage
iMessage must be turned on for messages from Apple devices to reach you.
Settings → Messages → Toggle iMessage ON
2 — Turn On SMS and MMS Messaging
This ensures you can receive messages from Android devices, group chats, and multimedia messages.
Settings → Messages → Turn on “Send as SMS,” “MMS Messaging,” and “Group Messaging”
3 — Check Send & Receive Addresses
Your device needs to know which phone number or email should be used for messaging.
Settings → Messages → Send & Receive → Select your phone number and preferred email
4 — Update Carrier Settings
Carrier updates improve network connectivity and messaging reliability.
Settings → General → About → If prompted, tap “Update”
We also recommend restarting your iPhone afterward.
If the steps shared above don't work, please don't lose hope. We are ready to go the extra mile for you. Please don't hesitate to reach out to us for further assistance: https://www.att.com/get-support/
To help get your messaging working again, we’ve outlined a few steps you can follow to ensure your device is correctly set up to send and receive both iMessage and SMS/MMS messages.
1 — Enable iMessage
iMessage must be turned on for messages from Apple devices to reach you.
Settings → Messages → Toggle iMessage ON
2 — Turn On SMS and MMS Messaging
This ensures you can receive messages from Android devices, group chats, and multimedia messages.
Settings → Messages → Turn on “Send as SMS,” “MMS Messaging,” and “Group Messaging”
3 — Check Send & Receive Addresses
Your device needs to know which phone number or email should be used for messaging.
Settings → Messages → Send & Receive → Select your phone number and preferred email
4 — Update Carrier Settings
Carrier updates improve network connectivity and messaging reliability.
Settings → General → About → If prompted, tap “Update”
We also recommend restarting your iPhone afterward.
If the steps shared above don't work, please don't lose hope. We are ready to go the extra mile for you. Please don't hesitate to reach out to us for further assistance: https://www.att.com/get-support/
Written by a customer while visiting ATT.com
Posted by: Cico
from Alaska
Verified Purchase:Yes
Love the phone and how easy it is to use. Great battery life
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: GWB60
from Sc
Verified Purchase:Yes
Really not that much different from the 14 pro
Written by a customer while visiting ATT.com
Posted by: Anonymous Florida
from Orlando, Florida
Verified Purchase:Yes
Not much of an upgrade. Screen freezes constantly. Siri rarely acknowledges my voice, and when it does, it often starts, but then just stops listening. Phone is supposed to have improved temperature control, but the magnetic batteries cause it to get extremely hot. Never had these problems with my 16 Pro.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Jessica, April 13, 2026
Hi there, thank you for sharing your experience. We’re sorry to hear the iPhone 17 Pro hasn’t felt like an upgrade and that you’re encountering freezing, Siri issues, and heat concerns—especially compared to your previous device.
You may want to try these troubleshooting steps:
Restart the phone to clear temporary software issues
Install the latest iOS update (Settings > General > Software Update)
Check Siri settings and re‑enable “Listen for ‘Hey Siri’”
Remove magnetic accessories temporarily to see if heat improves
Close background apps and check available storage
If the issues continue, Apple can run diagnostics and review warranty options here:
👉 https://support.apple.com/iphone
You may want to try these troubleshooting steps:
Restart the phone to clear temporary software issues
Install the latest iOS update (Settings > General > Software Update)
Check Siri settings and re‑enable “Listen for ‘Hey Siri’”
Remove magnetic accessories temporarily to see if heat improves
Close background apps and check available storage
If the issues continue, Apple can run diagnostics and review warranty options here:
👉 https://support.apple.com/iphone
Written by a customer while visiting ATT.com