Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Posted by: Okie Mom
from Edmond, OK
Verified Purchase:Yes
Love this phone. Just the right size - camera is great!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: rob43
from Marietta, GA
Verified Purchase:Yes
The iPhone 17 Pro is great. It does most of what I need. There is one aspect that irked me in the beginning. On my old iPhone 14 Pro, to access Call Forwarding, I would bring up settings and at the bottom was a search engine in which I would say/type "Call Forwarding". This would bring me to Call Forwarding. With the iPhone 17 Pro, it would not do that. I would type/say "Call Forwarding" and it would state, Could not find. I had to physically touch screen my way to Call Forwarding. That was irritating. A week ago, my iPhone 17 Pro suddenly started working like my old 14. So I guess after a couple thousand times of using Call Forwarding, it finally woke up, "Oh, you want to use Call Forwarding as a rule. Okay, I'll make it easier for you to get there." Now all I have to do is say Call Forwarding and it takes me there. Why didn't it do that in the beginning? Anyway, the 17 is a good phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jovanna Miauu
from Texarkana Tx
Verified Purchase:Yes
Is amazing the camera quality is to die for!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Shakeria
Verified Purchase:Yes
I can’t hear one of my speakers are low. I’ve been having problems since I got the iPhone 17. The phone goes in and out, I have to hang up just to finish my conversations
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, July 1, 2026
We appreciate you sharing this with us. We’re sorry to hear you’ve been having ongoing issues with your iPhone 17 Pro. A new device shouldn’t have low speaker volume or drop calls to the point where you have to hang up just to finish a conversation. That’s incredibly frustrating, and you deserve better performance from day one.
Problems like this are often tied to audio settings, network provisioning, or a faulty speaker component. We can help walk you through steps to stabilize call quality and check whether the speaker needs service.
Please reach out to us through the following phone number, and if you use any of the following social media platforms, you can also contact us directly from there:
📞800‑331‑0500 (or dial 611 from your AT&T phone)
🔗att.com/support/wireless
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for giving us the chance to address these problems. We highly value your business.
Problems like this are often tied to audio settings, network provisioning, or a faulty speaker component. We can help walk you through steps to stabilize call quality and check whether the speaker needs service.
Please reach out to us through the following phone number, and if you use any of the following social media platforms, you can also contact us directly from there:
📞800‑331‑0500 (or dial 611 from your AT&T phone)
🔗att.com/support/wireless
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for giving us the chance to address these problems. We highly value your business.
Written by a customer while visiting ATT.com
Posted by: Isuru
from New York
Verified Purchase:Yes
Didn’t verify my Id even after submitting
Response from ATT.comBy AT&T CARE - Kevin, June 30, 2026
We appreciate you taking the time to share this feedback with us, Isuru. We’re truly sorry for the frustration you’ve experienced with the iPhone 17 Pro verification process. Submitting your ID and still being told it wasn’t verified is incredibly discouraging, especially when you’re just trying to complete your order and move forward. You deserved a smoother, clearer experience.
Identity verification is an important step for protecting your account, but it should never feel like a barrier. In some cases, the system may still require two‑factor authentication or an in‑person confirmation even after documents are submitted. You can double‑check your order status here to see if anything is still pending:
https://www.att.com/acctmgmt/order/checkmyorder
If the system continues to block verification, visiting your nearest AT&T store is the fastest way to complete the process and get your device moving. Store staff can review your ID on the spot and clear any flags tied to your order:
https://www.att.com/stores/
We’d really like to help you get this resolved quickly. Please reach out to us directly so we can take a closer look, confirm what’s holding up the verification, and make sure you get the iPhone 17 Pro you intended to order. We’re here to support you every step of the way.
Identity verification is an important step for protecting your account, but it should never feel like a barrier. In some cases, the system may still require two‑factor authentication or an in‑person confirmation even after documents are submitted. You can double‑check your order status here to see if anything is still pending:
https://www.att.com/acctmgmt/order/checkmyorder
If the system continues to block verification, visiting your nearest AT&T store is the fastest way to complete the process and get your device moving. Store staff can review your ID on the spot and clear any flags tied to your order:
https://www.att.com/stores/
We’d really like to help you get this resolved quickly. Please reach out to us directly so we can take a closer look, confirm what’s holding up the verification, and make sure you get the iPhone 17 Pro you intended to order. We’re here to support you every step of the way.
Written by a customer while visiting ATT.com
Customer Rating
4
Good phone-warning: use phone to phone to set up!
on June 1, 2026
Posted by: Kenny R
from Washington DC
Verified Purchase:Yes
Phone is great. Buying was simple. Pricing pretty good with trade in. But warning: do the phone-to-phone transfer when setting up your new iPhone, even if it doesn’t work at first. If you opt to activate your new iPhone from a web backup, none of your passwords or passkeys are transferred. You’ll spend many hours doing that manually!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: ATT STOLE FROM ME
Verified Purchase:Yes
STILL FIGHTING YOUR CORRUPT STORE WHERE i PICKED UP THE PHONE
Response from ATT.comBy AT&T CARE - Kevin, June 30, 2026
We appreciate you taking the time to share this feedback with us, and we’re truly sorry for the experience you’ve had with your iPhone 17 Pro pickup. Feeling like you’re still fighting to resolve an issue after leaving the store is incredibly frustrating. You deserve transparency, respect, and a smooth process, every single time.
While your experience at the Port Charlotte location clearly fell far short of that, we want you to know that your voice matters, and we take concerns about store interactions very seriously. Our goal is always to make sure you feel supported, heard, and taken care of.
If you’re still dealing with unresolved issues, whether it’s billing, activation, device setup, or something tied to the pickup process, we want to help you get this corrected as quickly as possible. Please reach out to us directly at:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support/wireless
So we can review what happened, escalate it appropriately, and work toward a solution that restores your confidence. We’re here to support you and make this right. Thank you for being part of AT&T.
While your experience at the Port Charlotte location clearly fell far short of that, we want you to know that your voice matters, and we take concerns about store interactions very seriously. Our goal is always to make sure you feel supported, heard, and taken care of.
If you’re still dealing with unresolved issues, whether it’s billing, activation, device setup, or something tied to the pickup process, we want to help you get this corrected as quickly as possible. Please reach out to us directly at:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support/wireless
So we can review what happened, escalate it appropriately, and work toward a solution that restores your confidence. We’re here to support you and make this right. Thank you for being part of AT&T.
Written by a customer while visiting ATT.com
Posted by: Missymc
Verified Purchase:Yes
Love the speed and look and great trade in value for my old one
Written by a customer while visiting ATT.com