Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
Was hot at first for about a week, seems normal now
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Tjyd
from Ca
Verified Purchase:Yes
Like the phone but some apps and texting glitch out.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, July 29, 2026
Thank you for sharing your feedback with us. We are so glad to hear that you like your new iPhone 17 Pro, but we are very sorry that you are dealing with frustrating glitches when using certain apps and texting. We know how important a smooth, reliable performance is, and we want to help you get this resolved.
Often, these kinds of software glitches can be fixed with a few quick updates. We recommend checking that your phone is running the latest iOS version, and ensuring that all of your individual apps are fully updated in the App Store.
If the texting issues continue, please send us a direct message through your favorite social media channel so we can look into your network settings and make sure everything is configured perfectly.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Often, these kinds of software glitches can be fixed with a few quick updates. We recommend checking that your phone is running the latest iOS version, and ensuring that all of your individual apps are fully updated in the App Store.
If the texting issues continue, please send us a direct message through your favorite social media channel so we can look into your network settings and make sure everything is configured perfectly.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Written by a customer while visiting ATT.com
Posted by: JuWag
from Louisiana
Verified Purchase:Yes
Trouble with Face ID. Trouble logging into all apps. Not everything transferred over.
Written by a customer while visiting ATT.com
Posted by: Jjeromeimpact
from Cranberry Township PA
Verified Purchase:Yes
Battery life is lousy, worse than my previous 3 yr old phone
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, July 27, 2026
Thank you for sharing your feedback with us regarding your experience. We are genuinely sorry to hear that the battery life on your Apple iPhone 17 Pro is lousy and performing worse than your previous three year old phone.
We want you to have a powerful and long lasting experience with your device battery, and we would love to help you optimize its performance. Please send us a direct message so we can look closely into your account details, run a remote battery health diagnostic, and find a solution to help your device charge last much longer.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
We want you to have a powerful and long lasting experience with your device battery, and we would love to help you optimize its performance. Please send us a direct message so we can look closely into your account details, run a remote battery health diagnostic, and find a solution to help your device charge last much longer.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Written by a customer while visiting ATT.com
Posted by: TimeZoneTraveler
from Miami, FL
Verified Purchase:Yes
Solid phone, camera is epic and so far, the storage is accurate.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Stacey JG
from St. Peter’s Missouri
Verified Purchase:Yes
My daughter loved it! Took a little bit getting used to the side buttons and settings but loved it and really can’t stop talking about the quality of her pictures she takes with the phone
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: DR Fortney
from Culpeper, VA
Verified Purchase:Yes
Within a week, I was not able to charge the new phone with any cable, having to resort to using only a mag-safe charger. AT&T said it was not their problem and I needed to try to get a replacement from Apple.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, July 23, 2026
Hi there, DR Fortney. We apologize for the deeply frustrating charging issues you have experienced with your new iPhone 17 Pro so soon after purchasing it. We completely understand your disappointment regarding the unhelpful response you received from our team, and we are sorry that you were turned away when seeking assistance for a malfunctioning device.
We want to help you get this resolved as quickly as possible, so please send us a direct message on our official social media channels. Connecting with you privately allows us to safely look into your account and previous chat histories to find a much better path forward for you.
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing your feedback with us so we can continue to improve our customer experience.
We want to help you get this resolved as quickly as possible, so please send us a direct message on our official social media channels. Connecting with you privately allows us to safely look into your account and previous chat histories to find a much better path forward for you.
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing your feedback with us so we can continue to improve our customer experience.
Written by a customer while visiting ATT.com
Posted by: Knash
from Lawrence Ks
Verified Purchase:Yes
Great new phone better battery life
I would recommend this to a friend!
Written by a customer while visiting ATT.com