Customer reviews from ATT.com
Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Average customer rating
4.1
(504 Reviews)
Rating breakdown 504 reviews
5 Stars
322
4 Stars
49
3 Stars
34
2 Stars
38
1 Star
61
75%of customers recommend this product.
(
301 out of
399)
Customer Reviews for Apple - iPhone 17 Pro 256GB - Silver (Unlocked)
Posted by: Anonymous
from Bronx
Verified Purchase:Yes
This phone is excellent it was a gift for my granddaughter and she loves it
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Atlanta ga
Verified Purchase:Yes
Hey I like the phone still finding things to do with it and it’s fun
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: IPhone_17
from NC
Verified Purchase:Yes
IPhone17 generally good phone. Great camera and all Apple apps. Phone runs hot when using it which not good. This needs to be resolved. Maybe the new processor giving off heat.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, August 6, 2026
Hello there! We are happy to hear that you are enjoying the great camera and Apple apps on your iPhone 17 Pro.
To help keep your device running at optimal temperatures, please follow these steps:
-Avoid direct sunlight/heat.
-Close background apps: Heavy multitasking (gaming, video editing, navigation) stresses the CPU and battery.
-Check your charging set up: Use only Apple-certified chargers. Faulty cables or adapters can cause overheating.
-Don’t leave your iPhone in a hot car or in direct sunlight.
-Remove thick cases while charging if the phone gets warm.
-Avoid leaving it plugged in overnight for long periods.
Please send us a direct message on your preferred social media channel if the heating persists. We're always here to help.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
To help keep your device running at optimal temperatures, please follow these steps:
-Avoid direct sunlight/heat.
-Close background apps: Heavy multitasking (gaming, video editing, navigation) stresses the CPU and battery.
-Check your charging set up: Use only Apple-certified chargers. Faulty cables or adapters can cause overheating.
-Don’t leave your iPhone in a hot car or in direct sunlight.
-Remove thick cases while charging if the phone gets warm.
-Avoid leaving it plugged in overnight for long periods.
Please send us a direct message on your preferred social media channel if the heating persists. We're always here to help.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Chicago
Verified Purchase:Yes
After 14 years I’m back to Apple after Samsung rendered my Galaxy phone useless after a software update, I see nothing has changed. We need diversity in this market 🤮
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 4, 2026
Hello, SrGeorge. We appreciate you sharing your thoughts about your transition back to Apple after your experience with your previous device's software update. If you need further assistance, please send us a direct message on your preferred social media channel so we can safely assist you.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for your review and feedback, as it helps us improve.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for your review and feedback, as it helps us improve.
Written by a customer while visiting ATT.com
Posted by: Lisa2026
Verified Purchase:Yes
The battery life is not as advertised, it only lasts for two days with minimal usage.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 3, 2026
We hear your feedback regarding the battery performance on your new iPhone 17 Pro. We understand how disappointing it is when a new device does not meet your expectations for battery longevity, even during periods of minimal usage.
To help maximize your daily battery life, we recommend checking a few quick settings on your device. Please go to Settings, select Battery, and then tap Battery Health & Charging to see if any specific background applications are consuming an unusual amount of power. Turning on Low Power Mode or adjusting your Display Brightness can also significantly extend your usage time.
If you continue to experience rapid drainage, we want to help you investigate further. The fastest way to get a quick response from our technical support team is to send us a direct message through your favorite social media platform.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing this review with us. Your feedback is highly valuable because it helps us monitor device performance trends and improve our support resources.
To help maximize your daily battery life, we recommend checking a few quick settings on your device. Please go to Settings, select Battery, and then tap Battery Health & Charging to see if any specific background applications are consuming an unusual amount of power. Turning on Low Power Mode or adjusting your Display Brightness can also significantly extend your usage time.
If you continue to experience rapid drainage, we want to help you investigate further. The fastest way to get a quick response from our technical support team is to send us a direct message through your favorite social media platform.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for sharing this review with us. Your feedback is highly valuable because it helps us monitor device performance trends and improve our support resources.
Written by a customer while visiting ATT.com
Posted by: AttUser120759
from Syracuse, NY
Verified Purchase:Yes
Extremely disappointed in phone. I wish i had not upgraded. The phone freezes a lot, and during phone call comes it freezes.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 3, 2026
Thank you for sharing your experience regarding the performance of your new iPhone 17 Pro. If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
We want to help get your device running smoothly or explore your options. The fastest way to get a quick response from our team is to send us a direct message through your favorite social media platform so we can securely check your account and upgrade details.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
We want to help get your device running smoothly or explore your options. The fastest way to get a quick response from our team is to send us a direct message through your favorite social media platform so we can securely check your account and upgrade details.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Written by a customer while visiting ATT.com
Posted by: Gregory R
from Wenatchee WA
Verified Purchase:Yes
Works great it takes wonderful pictures
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: gpacheco
from 20148
Verified Purchase:Yes
The whole process of transferring the phone went smoothly without a hitch, including the AT&T E-Sim works fine
I would recommend this to a friend!
Written by a customer while visiting ATT.com