Customer reviews from lg.com
LG - TV Accessory - OLED55GXPUA Stand and Back Cover - Black
Average customer rating
4.6
(361 Reviews)
Rating breakdown 361 reviews
5 Stars
280
4 Stars
49
3 Stars
17
2 Stars
7
1 Star
8
92%of customers recommend this product.
(
277 out of
302)
Customer Reviews for LG - TV Accessory - OLED55GXPUA Stand and Back Cover - Black
Posted by: Anonymous
from Southlake
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] My TV was professionally installed by a local Home Theater specialist company. It took 3 guys about 4 hours to remove the old TV & bracket, install a large recessed box and new wall mount, then mount the TV to the wall. At one point, there were a total of 5 guys at my house working on this. I have since looked at the work done, and I can see that it is more work than just mounting a regular flat screen, but I would still say it is something that I could have done myself. However,I am very glad I didn't have to do it! It is a true flat mount design. My wall isn't perfectly flat, but the TV still sits almost perfectly flush, and unbelievably slim.
The picture quality is impressive. I had a 9 year old plasma screen that was very good for it's time. I swore I would never buy an LCD set because the technology cannot provide very good black levels. OLED was definitely the right choice. Black levels are so dark, I cannot see any light emission from the areas of the screen that are black, but the remaining image is bright and clear. Take a look at the picture of the earth at night to see what I mean. Another benefit of OLED is the viewing angle. You can still see a clear picture over a full 180deg of view.
I had a Shield streaming TV box connected to my old TV, but decided that I would try using the built-in apps on the new TV to see how well they worked. The Smart TV functions (Apps such as Netflix, Hulu,, Disney+, etc) work very well, I have had some issues with Netflix where I have to force close the app and restart it to get a video to play. This is annoying, but thankfully, it is a simple task to close all apps and start over. So far, I have not had he desire to return to the Shield. Great job LG!!
My biggest issue is with the external speaker setup. I have a Yamaha speaker bar and I wanted to have it controlled via HDMI, so that the TV could adjust the volume. I can configure the speaker as HDMI connected, but I can only sync power control. I don't get any sound. I also tried optical,and I can get sound, but no volume control. My final attempt was through Bluetooth. Finally, I can get volume control, but now I cannot control power and I have to enable it so the bluetooth connection will start.
***Update*** The WOM team provided some guidance to help with my speaker bar issues. Unfortunately, the information did not fix my problem. I am now looking for an alternate speaker bar that will work correctly.
Written by a customer while visiting The Insiders
Posted by: kacherry25
from Collegeville
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] All I can say is WOW!! This TV is absolutely stunning! The quality is unmatched. The installers did an amazing job, everyone who has seen our TV can't believe how flush it is agains the wall. I absolutely love that I have instant access to Netflix, Amazon, Youtube, etc without having to switch back and forth between inputs. I've watched news, movies, reality TV, comedies, and more and every thing I watch is better than the last. The quality is amazing and really feels like the show is right there in front of me. A feature I really love is being able to airplay directly from my phone without having to change a bunch of settings like I had to on my previous TV. Another great bonus is the masterpiece setting- the works of art are amazing and the frames look practically 3D. I would highly recommend this TV to everyone!
Written by a customer while visiting The Insiders
Posted by: TorresFam
from Staten Island
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I could not be happier with our new 55” LG OLED GXPUA Series TV. This TV looks and sounds amazing and definitely surpasses every other TV we own. We have a lot of TVs in our house since we like entertainment and this TV is the best by far. I love the sleek design and the look of the TV and when they say gallery they were right since It looks beautiful on the wall. It is super thin and the picture quality is something I have never experienced before. You do need to play around with the settings for the picture since it’s on default when you receive it and we really noticed a difference. The picture is super clear and the sound feels like your in a movie theater. As soon as you turn on the TV all the featureS pop right up and is definitely a smart TV. You can easily connect to Netflix, YouTube, Hulu, Vudu, Sling TV, WEB so, App Store, and Disney+ I love how it connects easily to Wifi but can also be connected via Ethernet and you can download apps right from the LG Content Store. I really like the full web browser that lets you search and how you can control it through Google Assistant and Amazon Alexa enables devices or through the magic remote control which is really cool. It has 4 HDMI inputs which is really nice since these days you really need that many. The OLED technology is amazing and let’s each pixel emit its own light independently for superior viewing. LG ThinQ technology fully integrates Google Assistant and Amazon Alexa making it easy to control compatible smart devices. There are so many amazing features that make this TV so great including a3 Gen AI Processor 4K, Dolby Vision IQ and Dolby Atoms, Sports Alerts, web browsing, Apple TV, LG Channels, OLED motion pro, Filmmaker mode, Bluetooth Surround Ready and so much more. We couldn’t be happier with the look and love how it can be easily mounted to the wall. Installation was quick and easy and they helped us with the whole setup. The best thing it just having this TV to watch everyday. It almost makes it hard to watch a TV in another room. We will be looking into more LG TVs now that we have seen what they can do.
Written by a customer while visiting The Insiders
Posted by: Plantbob
from Vacaville
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this TV and it didn’t come with the 2020 gallery wall mount. I’m looking all over for one. LG hasn’t been helpful in finding one. It’s sitting on floor until I find a mount.
Pros: Quality
No, I would not recommend this to a friend.
Quality
5
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 25, 2021
Please contact LG Customer Service at 1-800-243-0000, direct message via Facebook Messenger (https://www.facebook.com/LGUSA/) for any accessories are missing within 30 days. Please be sure to provide your contact information model/serial numbers and date of purchase with the #VOC and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Great tv, terrible manual
on June 5, 2020
Posted by: Jim81303
from Colorado
[This review was collected as part of a promotion.] This is a beautiful tv. It's simple to install wall mount brings it flush to the wall, so if you use the gallery app it looks like you have great art on the wall. Images are stunning. Unfortunately the user manual is close to worthless. Apparently LG assumes you already know how to use all the features, because they sure don't explain anything. Trying to download content to the pictures and video app, but the manual is of no help. Would like to install HBO Max, which ought to be easy but again the manual is no help. Maybe some tech-savvy millennial can figure this out, but I can't.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
Great Features
on September 26, 2020
Posted by: Miguel27
from Bakersfield, CA
[This review was collected as part of a promotion.] Bought this a month ago and it’s the best investment I’ve ever made.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Anthony14
from NY, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Gorgeous TV! Flat to the wall, 77 inches, it doesn't get much better then that!
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Junk
on April 19, 2022
Posted by: Dan60
from MI
I bought this in December. Have had problems with it. Had to file through BBB.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, April 21, 2022
We hate to hear this and looking at your case this was approved in our returns department. We hope you have a great day.^Sandy
Written by a customer while visiting lg.com