Customer reviews from lg.com
LG - TV Accessory - OLED55GXPUA Stand and Back Cover - Black
Average customer rating
4.6
(361 Reviews)
Rating breakdown 361 reviews
5 Stars
280
4 Stars
49
3 Stars
17
2 Stars
7
1 Star
8
92%of customers recommend this product.
(
277 out of
302)
Customer Reviews for LG - TV Accessory - OLED55GXPUA Stand and Back Cover - Black
Posted by: Warranty Repair
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very pleased overall with the picture quality and features, but did experience a problem with the need for the actual OLED display panel requiring replacement because of an E/1 error code and a vertical line of green pixels being permanently displayed on the screen. The panel will be replaced under the manufacturer's warranty as it occurred within 4 months of of the purchase date. I believe I will invest in an extended warranty to protect myself from future breakdowns. Overall, I am pleased with the set but do have concerns about it's longevity.
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 29, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: ghamil
from Edmond, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] Just purchased this tv for our new house; needed something very thin profile to mount above fireplace. Fits well there and looks nice. Great picture; so far we have eliminated using our Roku device since the tv almost has all the web apps that we use. With the glaring exception of HBO Max. So I learned how to mirror screen. So far so good.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kath7
from Missouri
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best TV I’ve ever owned. Love the gallery photos-looks just like a picture on the wall. Universal remote was easy to set up. And did I talk about the picture…WOW.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: StevoUK
from Carlisle, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had my OLED55GXPUA for two weeks, this is my first LG product. The set up was quite easy for a non tech guy like myself. The sound is surprisingly good for suck a thin TV. The only negative I have os the remote, it could be a lot better each button was back lit.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: RDRTWO
from Cincinnati, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had been reading about the beauty of OLED TVs for a number of years, which left me pining for one of my own. I told my spouse that when we move to our new home, this TV was going to happen, and it did.
What an amazing instrument. The colors are deep and vibrant and sharp from almost any angle. The unit fits so flush against the wall that people tend to miss it completely if it is not on when they enter the room.
The gallery function provides a lovely additional to the large amount of art already hanging in our new home. My 4K devices have never looked better, especially the Aerial option on my Apple TV. In fact, when we previewed the new 4K version of Indiana Jones and the Raiders of the Lost Ark, I thought it looked better than when I saw the original theatrical release in the 80s.
I would highly recommend this set to anyone looking for a more theatrical experience to their television viewing. It is exceptional!
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great Picture but the Remote needs some features
on June 23, 2021
Posted by: frank007
from Westfield, NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this TV several months ago. Had to wait almost a month to have it installed and by that time the 30 day return policy had expired. The picture is great. The remote needs additional features such as an exit button and a guide button. It is difficult to navigate.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: notman
from Waterford, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] First and foremost, the image quality is amazing. I love how thin it is, and having it mounted flat to the wall (though I do with the included mount could come out a bit more). I really liked the use of cable management, that is built into the back of the TV too.
The 'gallery' app really does convince you that you're looking at a painting, because of the sharp colors and the deep blacks. Unfortunately, the images switch very often, and ruins running it full time (and you can't turn off the music). I understand why though, to avoid burn in. I just wish it could stay a bit longer.
The big negatives, and I almost dropped it two stars for this... the 'alexa' support, and the terrible customer support/lack of updates. Just google 'alexa' and the LG GX series. If you choose to accept all the agreements, when setting up, and you 'try' alexa, you will always have alexa unless you reset your whole TV. You can sign out of the alexa app, but any time it thinks you, OR A COMMERCIAL says 'alexa', it will stop what you're watching, and try answering you (or start the alexa setup process). I'm not even suggesting it's amazon's commercials doing this. It literally detects 'alexa' from random conversations, where the word was not spoken.
People have been begging for a software update, to disable this through the menu. When I contacted customer service, they informed me I needed to factory reset the TV. After I told them that was an unacceptable solution, they tried having my change regions on the TV, which triggered resetting the license agreements. I thought that would solve it, but no... in walks Alexa again! They then wanted me to start sending my serial numbers, which I felt was starting a pointless process. I just bit the bullet, and reset my TV. As a software developer myself, it boggles my mind why they won't put in a simple menu option. Until this is resolved, I will not be recommending this TV to anyone, despite how much I love it otherwise.
People have been begging for a software update, to disable this through the menu. When I contacted customer service, they informed me I needed to factory reset the TV. After I told them that was an unacceptable solution, they tried having my change regions on the TV, which triggered resetting the license agreements. I thought that would solve it, but no... in walks Alexa again! They then wanted me to start sending my serial numbers, which I felt was starting a pointless process. I just bit the bullet, and reset my TV. As a software developer myself, it boggles my mind why they won't put in a simple menu option. Until this is resolved, I will not be recommending this TV to anyone, despite how much I love it otherwise.
Side note: Don't expect to watch HBO Max on this TV. For some reason, there is no LG support yet
Pros: Style/Design, Performance, Quality
No, I would not recommend this to a friend.
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: BrokerDon
from Newport Beach, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this 77" LG OLED77GXPUA UHSTV to replace our 10 year old 65" Panasonic TC-P65VT plasma HDTV. BIG improvement in brightness and black level, 4K vs. 2K resolution (although very little 4K content). EPA estimated power consumption reduced from $100 to $38 annually... AND the plasma used to heat up our living room since the plasma used a lot more power.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com