Customer reviews from brother-usa.com
Brother - Standard Tack Adhesive Mat
Average customer rating
2
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
15
Customer Reviews for Brother - Standard Tack Adhesive Mat
Customer Rating
1
The mats don't load...
on May 11, 2020
Posted by: Melissa62
from Illinois
Just purchased 3 NEW mats for my machine purchased in April 2020. Unfortunately, all 3 new mats will not load! They are shown to be used with the machine I purchased. I found no information in the box with the machine, or on the mats packaging that they wouldn't work with the SDX125 machine... Now I have 3 open unusable mats that cannot be returned from where they were purchased. I finally googled mat won't load to and discovered on Youtube there are videos about this problem - so it is a know issue in the crafting community. They explained the dots on the botton of the mat had to be the correct year and month to work with this machine. Would have been nice to be aware of this before purchasing and how exactly do you go about getting the right dots when you order on-line? I'm very frustrated.
Response from brother-usa.comBy Brother, Customer Service, May 14, 2020
Hi Melissa, I know this is frustrating. I'll be happy to help you with the mats not loading properly.Click the link below to help.
https://help.brother-usa.com/app/answers/detail/a_id/159622
If you still encounter an issue with the mats not loading, please contact our customer support for warranty options via Email or Live Chat:
https://help.brother-usa.com/app/ask/p/9386
https://help.brother-usa.com/app/answers/detail/a_id/159622
If you still encounter an issue with the mats not loading, please contact our customer support for warranty options via Email or Live Chat:
https://help.brother-usa.com/app/ask/p/9386
Written by a customer while visiting brother-usa.com
Customer Rating
3
Stickiness does not last that long.
on December 4, 2020
Posted by: PattiG
from Florida
After reading the negative reviews, I just hope Brother is doing something about this problem. I will be buying a new mat tomorrow, and I’m hoping they have been redesigned or fixed.
I always clean the mat with baby wipes after each use. And I use the dust cover all the time. I don’t know what else to do!
I always clean the mat with baby wipes after each use. And I use the dust cover all the time. I don’t know what else to do!
Response from brother-usa.comBy Brother, Customer Service, December 8, 2020
Hi, we understand you're experiencing an issue with your mat no longer being sticky. We understand that you've already taken some steps to try and resolve this issue. We'd like to help. Please contact our Brother Customer Support Team to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Had I known...
on November 24, 2020
Posted by: TinaMcC
from Utah
I would NEVER have bought this machine had I known that the mat would lose the stickiness and if you cut the same thing on the mat twice it would cut though and would cost so much to replace the mat. I'm so disappointed and sad.
Response from brother-usa.comBy Brother, Customer Service, November 25, 2020
Hi, we can understand you are experiencing an issue with the Brother mat loosing it stickiness. We'd like to help. Follow the steps in the link below to clean the mat to retain its stickiness.
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Worst Part of my DX225
on March 25, 2023
Posted by: Diane
from California, Missouri
There needs to be some way these mats last longer with feeding into the machine. I can keep it clean, even tape the back when it cuts through but loading is a terrible problem and it can’t be fixed. I’m so disappointed.
Response from brother-usa.comBy Brother, Customer Service, March 29, 2023
We apologize for any inconvenience that you have experienced while using your Brother 12"x12" standard mat CADXMATSTD12. Please contact Brother Customer Service directly for further assistance at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Please Help
on November 8, 2021
Posted by: Lovey
from Maryland
Hello I bought the Brother ScanNCut DX Mat CADXMATS12, 12" x 12" mat for my Scan And Cut SDX125 and it won't load. Turns out the name of the correct mat is the same name on packaging ad the right one. How can this be? I ordered 2 sets of these mats and need your help correcting this issue. The mats will not work.
Response from brother-usa.comBy Brother, Customer Service, November 9, 2021
I see you are experiencing an issue with loading the mats for your SDX125. We are happy to help get this resolved. If you still have the issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Sooo Expensive So Bad
on March 26, 2022
Posted by: Joyce
from Fl
This maT doesn't keep stick long at all! Paper starts slipping after a short time
Response from brother-usa.comBy Brother, Customer Service, March 28, 2022
It is frustrating when the paper starts slipping on the mat. Please see the following links to help with further information:
https://help.brother-usa.com/app/answers/detail/a_id/80607
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you are still experiencing the same issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/80607
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you are still experiencing the same issue, please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Should be called no tack
on August 22, 2021
Posted by: Cvega
from Northeast NE
I purchased a scan n cut specifically for the purpose of cutting backed fabric. The program, machine all do a great job. These mats make regret a common word. I have only used the machine for a week and have three mats with no stick. Fabric moves all over the place I do not live close to a brother dealer so this is now useless to me.
Response from brother-usa.comBy Brother, Customer Service, August 24, 2021
It is frustrating that the mat isn't sticking. It is recommended to clean the mats after each use to help maintain the stickiness. Here is a link to help:
https://help.brother-usa.com/app/answers/detail/a_id/73521
Should you continue to experience an issue, please contact Brother Customer Service at:
https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/73521
Should you continue to experience an issue, please contact Brother Customer Service at:
https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Works everytime but found cheaper elsewhere
on August 10, 2022
Posted by: Love my machines
from Texas
I’m using the mat that came with my machine that I bought around Christmas with zero issues. I’ve cut everything from paper to balsa wood and have yet to have to retack the mat. I clean with a alcohol free wipe or sponge and soapy water if it’s really bad, then air dry. No problem. I keep thinking I will splurge on a the high tack but masking tape works just fine. So I don’t see the point
Written by a customer while visiting brother-usa.com