Customer reviews from brother-usa.com
Brother - Standard Tack Adhesive Mat
Average customer rating
2
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
4
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
15
Customer Reviews for Brother - Standard Tack Adhesive Mat
Customer Rating
1
No good mats
on November 10, 2021
Posted by: Crazyscrap
from Idaho
No matter which mat you buy, the tack doesn't last very much. I noticed that Brother responded to clean it with a baby wipe and the tack will return. It doesn't work. For those who are having problems loading the mat, you need to find out if you have the correct mat. The mat for the DX 125 is NOT the same as the model below. To restore the tack in the mat you need to clean the mat completely with the baby wipe, which it will remove the glue, and reglue the mat with the big tip two way glue Zig memory system. Apply it generously evenly, is blue at first. Let it dry overnight or until is completely clear and it will restore the tack in the mat, You have to be careful when peeling the paper, you may have to use a scrap paper at first to make sure to reduce the tack. It last longer that original tack. For me is the only thin that has worked. I really hope that Brother come out with a way much better mat.
Response from brother-usa.comBy Brother, Customer Service, November 11, 2021
We understand it is frustrating if experiencing issues with the stickiness of the mat. Depending on the material you are cutting, the tack on the mat should last a long time if properly cleaned and stored. It should be cleaned after each use with a baby wipe and allowed to dry and then put the clear cover back on. We do not recommend adding anything to the mats. The mats for the ScanNCut DX models will have DX in the accessory number, such as the one here. These will not work on the first ScanNCut models. We are happy to help with any issues you may be experiencing with your mats. Please contact Brother Customer service direct at: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Beware: mat incompatibility
on June 17, 2020
Posted by: DC9303
from Seattle
I received the error message that the mat I was using could not be recognized. The mat I bought is a Brother product and your products do not clearly state that they are not interchangeable between different cutting machines - this should be placarded on the machine itself with the mat model number if this is the case. The mat I bought is the same size and looks very very similar (packaging and mat) to an inexperienced new ScanNCut owner. I don't understand why you don't design all standard mats - of all things - the same for all ScanNCut models. This makes no sense and now I'm stuck with 2 unpackaged/unusable mats. This experience is extremely frustrating.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Overpriced and bad quality
on April 5, 2022
Posted by: MissBNH
from Concord NH
Like the other reviews, this does not stay sticky long. I used a lint roller on it to help with cleaning but it still doesn't help. The price is triple that of other brands and aftermarket. There is absolutely no need to charge so much especially is the products doesn't last long and is poorly made. It's obviously a necessity to use with the cutting machines so its as if they charge more on purpose. Very frustrating.
Response from brother-usa.comBy Brother, Customer Service, April 6, 2022
Thank you for your recent feedback and we appreciate your comments. I will be happy to pass them along for future consideration. Please see the link below for further mat cleaning instructions:
https://help.brother-usa.com/app/answers/detail/a_id/73521
If this does not resolve the issue, you can contact Brother Customer Service at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/73521
If this does not resolve the issue, you can contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
worst mat
on September 24, 2020
Posted by: Lili62
from California
The mats are very poor quality, they don't last, the mat rips/breaks very easy, and loses their stickiness. If I were to know this before I bought the machine I won't be buying the scan&cut Brother machine.
Response from brother-usa.comBy Brother, Customer Service, September 24, 2020
Hi, Oh no! That's not what we like to hear. We'll be happy to assist you with the mat losing its stickiness. The mat durability depends on how much the machine is used and the type of items you are adhering. Clean the mat once the mat losses its tackiness. Click the link below for instructions to clean the mat.
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you continue to have issues, our Brother Customer Support Team is available to assist you direct:
https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Agreement
on May 24, 2022
Posted by: Mindy
from Wisconsin
The mats suck. I bought this machine because of all it claimed to be able to do. I cleaned the mat each and every time with a baby wipe. I stored it with the plastic sheet. I was able to cut 15 sheets of faux leather before it wont stick down any more. The high tack support sheet became a 1 time use thing because the auto sensor cuts the mat every time. The standard tack is low tack, the high tack support sheet is too much. Instead of telling us to contact customer support, which I did 3 times and NEVER heard back, maybe you guys listen to us? These mats are too expensive for the flimsy plastic to have to replace them once a week. I have had my machine 3 weeks, Im about to send it back.
Response from brother-usa.comBy Brother, Customer Service, May 25, 2022
Thank you for your feedback about the Brother CADXMATSTD12 standard tack 12"x12" mat. We would love to speak with you and address any concerns and apologize for not getting to speak with you sooner. Please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
These mats are horrible and expensive!
on June 24, 2022
Posted by: Charmed179
from NH
I have gone through multiple mats because they will not load correctly! I had 1 and only 1 that you guys replaced, and that one would not load correctly, and I was told you would not replace anymore. I've had 1 mat out of multiple that worked perfectly fine, but they don't last long, so now back to mats that do not load the right way! I'm about to sell my brother!
Written by a customer while visiting brother-usa.com
Customer Rating
1
The mats are terrible!!!
on November 8, 2023
Posted by: SNC heavy user
from California
I’ve owned my SNC for 3 years. I love the machine itself but am beyond frustrated with the mats. I have spent so much money on mats because I use my machine A LOT and they don’t stay tacky no matter what I do. I actually steer people away from SNC just because of this problem.
Response from brother-usa.comBy Brother Customer Service, November 9, 2023
Thank you for your feedback. We appreciate your comments. It is recommended to clean your mat to help with the adhesive strength after multiple uses. Please see the link below to help:
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you are still experiencing an issue with your mats, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you are still experiencing an issue with your mats, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Regretting my choice now
on July 5, 2021
Posted by: MadWolf
from Seattle, WA
Bought a Scan n Cut and the ONLY mat it recognizes is the original it came with. None of the replacements I've purchased (which are ALL Brother Inc. mats) are recognized by the machine.
Response from brother-usa.comBy Brother, Customer Service, July 7, 2021
I'm sorry to see that you are experiencing an issue with loading the mats for your ScanNCut machine. We are happy to work with you to get this resolved. If you still have the issue, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com