Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Average customer rating
4.5
(1,406 Reviews)
Rating breakdown 1,406 reviews
5 Stars
1,032
4 Stars
227
3 Stars
63
2 Stars
31
1 Star
53
90%of customers recommend this product.
(
1,038 out of
1,151)
Customer Reviews for GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Customer Rating
3
quality control during assembly
on January 28, 2021
Posted by: stan8580
found loose screws in oven door and drawer below
the lack of manual with product
the lack of manual with product
Features
4
Performance
4
Quality
3
Value
4
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 29, 2021
Hello stan8580 - You've given us good feedback about the loose screws and we'll be sure and share it with our range team. We're sorry that your range was missing the owner's manual. Here is a link for viewing or downloading it: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000723.pdf
If you prefer that we send the manual to you, please use the following link to contact us so we can get your mailing information: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Thanks for buying GE Appliances. We wish you the very best! - Sharon@GEA
If you prefer that we send the manual to you, please use the following link to contact us so we can get your mailing information: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Thanks for buying GE Appliances. We wish you the very best! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
I WANT TO LIKE THIS STOVE
on August 20, 2021
Posted by: BEARSWITHIT63
from ST PETERSBURG FL
I REALLY WANTED TO LIKE THIS STOVE HOWEVER THE ONLY THINGS I LIKE ABOUT IT IS ITS SLEEK LOOK AND IT DOES COOK FASTER THAN MY OLD STOVE. I WAITED 2 MONTHS TO GET THE FIRST ONE AND IT DIDNT WORK, HAD TO WAIT ANOTHER 2 MONTHS. THE AIR FRYER FEATURE IS NOT WHAT IT CLAIMS TO BE. THE STEAM CLEANING FEATURE DOES NOT CLEAN AS IT CLAIMS. OVERALL NOT VERY HAPPY.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Olga@GEA, GE_Appliances, August 23, 2021
Hello - Thanks for your review. We are sorry you had to wait for the first range that didn't work and another two months for a replacement unit that doesn't meet your expectations. Thank you so much for your feedback regarding the air fry feature and the steam clean function. We will be sure to pass this on to the appropriate team for future product improvement. We apologize for any inconvenience it has caused. Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Beautiful, clean look
on November 13, 2021
Posted by: J Bowers
from Tampa, FL
We have had this range for about 2 months and I still have not been able to get the air fryer to work. You must download an app to your phone to activate the air fryer which is a pain. Every feature should work right from the buttons on the range itself.
A couple of the burners are slow to heat up so we use them last if we need that many burners going at one time. The cooktop is difficult to clean. Granted, I can be a messy cook, but I like to cook and use the cooktop almost nightly. My pots and pans are by a reputable cookware company and are less than 10 years old, but they are already starting to put tiny scratches on the top. Since the controls are at the front of the range and touch-activated, we really like the "control lock" feature.
The oven cooks at a true temperature. I have not had to adjust cooking times because food is under or overcooked. Overall, we really like this range, but one of the reasons we bought it was for the air fryer component and that has been very disappointing.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 15, 2021
Hi there,
Thanks for taking the time to leave a review. From what we can see, your unit has an Air Fry pad on its control panel. There are also directions for this feature on page 17 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000723-2.pdf
If you'd like, you can take a look at the following article that talks about brands of cookware that we recommend using on a glass cooktop: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22143
We're glad to hear that you're using your range daily and that you two like the control lock feature! Hope that you get many years of tasty meals out of your range.
If you ever have questions or concerns about it, you're always free to reach out and let us know.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review. From what we can see, your unit has an Air Fry pad on its control panel. There are also directions for this feature on page 17 of your Use and Care manual, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000723-2.pdf
If you'd like, you can take a look at the following article that talks about brands of cookware that we recommend using on a glass cooktop: https://products.geappliances.com/appliance/gea-support-search-content?contentId=22143
We're glad to hear that you're using your range daily and that you two like the control lock feature! Hope that you get many years of tasty meals out of your range.
If you ever have questions or concerns about it, you're always free to reach out and let us know.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Not so smart appliance
on February 16, 2022
Posted by: Dambi
This oven would have 5 stars except that it restricts some features to wi-fi only. Exactly how smart is an appliance if I can't use certain cooking options when I'm standing in front of the oven pushing the buttons. But no, I have to connect to wi-fi in order to air-fry or convection roast. That's really stupid.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
4
Great range and Looks Beautiful.
on July 19, 2022
Posted by: wmwd
from Va Beach, Virginia
The range is exactly what we wanted to show off our new kitchen, however, it takes a lot of cleaning to keep it looking great. The glass top needs to be cleaned after every use and it shows all the splatter if you don't. Good thing it doesn't have any knobs. The oven cleaning does not have a self cleaning feature except for steam cleaning feature which does not work very well. Manual cleaning is the only option.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Ways to make better...
on October 2, 2022
Posted by: JanetM55
from Sarasota,FL
So far the range has performed as expected. I'm disappointed that there is no printed manual that comes with appliance. I get the "go to the website" but I was looking forward to recipes for the air fryer...tips on how to use and so forth. You missed the mark on that!!
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great After-Purchase Support and Customer Service
on October 29, 2022
Posted by: Tokyo Boy
from Springfield, VA
I’ve found that when companies promise, as almost all do, that customer satisfaction is there highest priority what they are really saying is “customer satisfaction is our highest priority…until it isn’t.” And the “until it isn’t” occurs the minute a customer has an issue with a product that will cost the company money.
You know how it is: you use the company’s web site to make your issue known only to find that the company never responds to your message; the hour-and-a half wait on the phone before you reach a live person only to be told that the person can’t help you, but the person will transfer you to someone who can followed immediately by a dial tone; you make a second call to the company and endure another hour-and-a-half wait to speak to a person who this time does transfer you to someone supposedly able to help; this person, the personification of politeness and friendliness, then informs you that she is sorry but your particular problem is not covered by the product warranty, and refers you to provision 9.7.6.5(b)(i) (which, of course, is in very fine print) of the written warranty to support her contention.
What are you going to do at this point – hire a lawyer? Not likely.
Well, I am here to tell you that, based on my experience, this familiar scenario is NOT what you will experience when you purchase a product from GE Appliances.
My wife and I purchased what is for most people, including us, an expensive GE Appliances Range (Model PSS93YPFS) earlier this year. Everything was fine for the first few months, but then we started experiencing a performance problem. We had GE Appliance Repair personnel out to the house a few times. On each occasion the repairman thought he had fixed the problem and each time he was wrong. We reached the point where we felt it was time to escalate the problem to someone higher in the chain-of command.
It took some calls, but I eventually got connected to a person in Customer Relations who immediately acknowledged that the repair process to date had not been up to the company’s usual standards of customer service. Within a week the problem was fixed to our satisfaction. And the fix cost GE Appliances some real money.
Every company stands behind its products when there isn’t a problem with them; only the best companies stand behind their products when there is a problem. And that is what GE Appliances did for us.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
My Great New Stove
on March 21, 2023
Posted by: sampeanut
from New York
My Husband And I Always Bought GE Profile Kitchen Products! You Get What You Pay For! Long Lasting Top Grade Priduct Line! That Is Only What I Would Buy! Super Happy Customer!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com