Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Average customer rating
4.5
(1,387 Reviews)
Rating breakdown 1,387 reviews
5 Stars
1,022
4 Stars
221
3 Stars
63
2 Stars
31
1 Star
50
90%of customers recommend this product.
(
1,030 out of
1,140)
Customer Reviews for GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Customer Rating
3
Disappointed
on December 6, 2021
Posted by: sharonc2
from Homosassa, Fl
I love the looks of the stove but disappointed in how hard it is to keep the cooking surface clean. It’s also supposed to be fingerprint resistant and I’m always wiping the handles off because of fingerprints. The most thing I’m disappointed in is you have to have a specific WiFi to use the air fryer. The WiFi we have doesn’t work with it. Wish someone would of told us.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, December 8, 2021
Hello there, we're pleased to know you're loving the looks of your old range, but sorry it's harder than expected to keep the cooking surface clean and that you're having issues with the WiFi. We know how annoying this would be and we're happy to help.
For help with the WiFi, we recommend you call the GE Appliances Connected Home Support Line at 1-800-220-6899 or email connected@help.geappliances.com.
In addition, we suggest checking out the following cooktop cleaning tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39080
We'll be taking your comments into consideration as well and we're wishing you the best moving forward.
Guy@GEA
For help with the WiFi, we recommend you call the GE Appliances Connected Home Support Line at 1-800-220-6899 or email connected@help.geappliances.com.
In addition, we suggest checking out the following cooktop cleaning tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39080
We'll be taking your comments into consideration as well and we're wishing you the best moving forward.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great Features, can't Connect to SmartHQ
on February 20, 2022
Posted by: tomslav55
from Venice, FL
We purchased because of the great features as advertised but we can't take full advantage of all features because we can't get it to connect with the SmartHQ app. I've been in contact with GE support at least four times over the last two weeks with no success, even though my case#0052639126 has been escalated. The tier 2 support hasn't been helpful and is slow to respond when I provide results of their suggested troubleshooting tests. I'll call again this week.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Elliot@GEA, GE Appliances, February 22, 2022
Hello there, thank you so much for taking the time to leave this review. We are so disappointed to hear that you are having troubles with the Smart HQ app connectivity, and we can definitely imagine how frustrating this would be. For the hassle, we sincerely apologize.
We are confident that our teams will be able to solve this issue for you, and we appreciate your continued patience. Please know that our support teams are doing everything that they can to resolve this issue as soon as possible. -Elliot@GEA
We are confident that our teams will be able to solve this issue for you, and we appreciate your continued patience. Please know that our support teams are doing everything that they can to resolve this issue as soon as possible. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product.
on September 25, 2022
Posted by: Rustycannon
from Gettysburg, PA
My wife does a 'happy dance' when she uses this product.
Written by a customer while visiting geappliances.com
Customer Rating
4
So far so good
on March 11, 2023
Posted by: Tucci454
from Newport, NC
The only thing I can complain about is that the fifth burner is a warmer, not really a burner.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on June 19, 2023
Posted by: Stuviness
Works great and it’s easy to use. I really like that it is convection and air fry.
Written by a customer while visiting geappliances.com
Customer Rating
3
Features okay have not been able to use them all.
on September 28, 2023
Posted by: simpleman 2
from Florida
Problems with using all the features. Requires 2.4 internet hookup we are 5.0 so have to get our internet provider involved. We have not been able to use Air Fryer or Frozen features because of the WiFi hookup problem.
Features
3
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Tierra@GEAppliances, GE Appliances, September 28, 2023
Hello there,
Thanks so much for taking the time to connect. We're so very sorry to hear you're not able to use all of the features yet due to internet issues. Your comments are extremely important and will be considered by our product design team. We sincerely hope that it all works out with your internet provider. Please keep us posted!
Have a wonderful day. - Tierra@GEAppliances
Thanks so much for taking the time to connect. We're so very sorry to hear you're not able to use all of the features yet due to internet issues. Your comments are extremely important and will be considered by our product design team. We sincerely hope that it all works out with your internet provider. Please keep us posted!
Have a wonderful day. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't be fooled - NO Self Cleaning Mode!!!
on July 27, 2024
Posted by: John in Kentucky
Dont be fooled - this oven does not have a self cleaning mode! What range in 2024 does not have a self cleaning option!?! GE claims it has a steam cleaning - but it's for "light' soils and dirt. What a joke - would have never bought this model if I would have read closer and checked in detail! Buyer beware :(
No, I would not recommend this to a friend.
Features
1
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, July 29, 2024
We're sorry to hear that you had misunderstanding with the self cleaning mode. To manual clean the oven we recommend referring at this link here: https://www.geappliances.com/ge/range-stove/range-cleaning-options.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on December 27, 2024
Posted by: Focker
Great stove and features.
Elements and oven heat up quickly.
Elements and oven heat up quickly.
Written by a customer while visiting geappliances.com