Customer reviews from geappliances.com
GE Profile - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Average customer rating
4.5
(1,435 Reviews)
Rating breakdown 1,435 reviews
5 Stars
1,048
4 Stars
231
3 Stars
66
2 Stars
32
1 Star
58
90%of customers recommend this product.
(
1,049 out of
1,167)
Customer Reviews for GE Profile - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Customer Rating
1
Probably a nice oven, but mine doesn't work
on May 2, 2022
Posted by: MT Rose
from Billings, MT
Hasn't worked right since the day it was installed. At first the screen didn't work, and I had to trip the breaker to turn it off. A part was replaced, and now the screen works, but nothing else does.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, May 4, 2022
Hi, we appreciate you taking the time to leave a review. Having a new oven that doesn't work properly can be frustrating and we'd like to offer our assistance. We'll have an agent contact you via email for more information on this issue, and we appreciate your patience during this frustrating time. Take care.
-Sylvia@GEA
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
I hate this range
on September 30, 2022
Posted by: shawncam25
from oregon
We bought this range to match our GE profile refrigerator. The black top and front shows every drop, fingerprint, and smudge. Unless you can cook without a spill, drop or smudge, you will be cleaning this range every day. You will need to lock the controls just to clean the front. They could have done a better job with design. We will take the hit and sell.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 10, 2022
Hi there,
Thank you so much for reviewing your range. We're incredibly sorry to hear how displeased you are with your range. It's understandable how constantly having to clean it would grow to be a pain. Your comments will be shared with our development team for future improvements. In the meanwhile, you can keep your range looking new with the helpful cleaning tips starting on page 21 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000992-2_HiRes.pdf&_ga=2.200861163.47488479.1665406517-1399050172.1598645166
If you have any questions, please let us know. Best wishes. Mike@GEA
Thank you so much for reviewing your range. We're incredibly sorry to hear how displeased you are with your range. It's understandable how constantly having to clean it would grow to be a pain. Your comments will be shared with our development team for future improvements. In the meanwhile, you can keep your range looking new with the helpful cleaning tips starting on page 21 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000992-2_HiRes.pdf&_ga=2.200861163.47488479.1665406517-1399050172.1598645166
If you have any questions, please let us know. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Love all the features
on June 3, 2023
Posted by: SCbarbsee
from South Carolina
So far we have had this range for 3 weeks and we’ve already have a service call set up. Disappointing when one spends so much money on a new range and already is having issues!
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy MichaelBatGEA, GEAppliances, June 6, 2023
Hello,
We’re happy to hear that you love the many features of your new range, but we’re sorry to hear that you’ve had to have it serviced so soon into your ownership. We know it’s important to have a reliably working range and we want to get these issues resolved. We do see that you have an appointment scheduled with one of our factory technicians; we’re glad to see that you’re taking advantage of your warranty and we’re confident that we’ll be able to get this issue resolved. Thank you for taking the time to leave us your review and please know we’re here should you need any assistance. -MichaelB@GEA
We’re happy to hear that you love the many features of your new range, but we’re sorry to hear that you’ve had to have it serviced so soon into your ownership. We know it’s important to have a reliably working range and we want to get these issues resolved. We do see that you have an appointment scheduled with one of our factory technicians; we’re glad to see that you’re taking advantage of your warranty and we’re confident that we’ll be able to get this issue resolved. Thank you for taking the time to leave us your review and please know we’re here should you need any assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
About 3 weeks in, and Very impressed…BUT
on June 6, 2023
Posted by: DaCookDidit
from Gainesville FL
My wife and I love the appearance. I am even happier with the air fryer function so far. Getting used to the top burner controls, but warn anyone considering this range to really be aware just how sensitive and easy to touch they are. Could be a problem under some conditions. We had a ceramic top range for at least 16 years, so are familiar with cleaning smooth tops, but if I have an unfavorable comment, it will be that this glass too seems more difficult to clean even light cooking spills, and despite not being cooked on even 10 times, appears to have some sort of glass pitting(?) formed in the mid-ring of the multi-sized front burner, and a couple of minute haze stains around the same. Thus far, a pot of grits, a pot of oatmeal, two omelettes, and a pot of boiled cabbage, represent ALL the cooking on the surface; all but one on the multi-size burner. That is a rather unacceptable Condition so early in the life of this appliance.
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Not working correctly always showing hot.
on October 4, 2023
Posted by: Anonymous
I have a brand new stove that’s already defective. I’ve got a call in for it to be repaired and they’re coming next week but it’s awful that it’s brand new and already has an issue.
Response from geappliances.comBy Tierra@GEAppliances, Tierra@GEAppliances, October 4, 2023
Hello,
Thanks so much for connecting. We're so very sorry to hear that your new range is defective. This is certainly not the experience we want for you! However, we're so glad a service appointment was scheduled. We're confident that the issue will be resolved and we'll have the unit working in no time! Your comments are extremely important to us and will be considered by our product design team.
Best regards. - Tierra@GEAppliances
Thanks so much for connecting. We're so very sorry to hear that your new range is defective. This is certainly not the experience we want for you! However, we're so glad a service appointment was scheduled. We're confident that the issue will be resolved and we'll have the unit working in no time! Your comments are extremely important to us and will be considered by our product design team.
Best regards. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Do not recommend
on October 5, 2023
Posted by: Monserrth
from El Paso tx
I am disappointed on this appliance
Phone app takes forever to connect to appliance and I have a great internet service
Also only one burner heats up quick so good luck if you have to cook several dishes
Because they other burners will take forever
The worst disappointed is the connection the app is horrible
It has features that you can’t even use
You buy the appliance expecting the features to work and they do not
I am big fan of GE appliances but this one did not meet my expectations.
Phone app takes forever to connect to appliance and I have a great internet service
Also only one burner heats up quick so good luck if you have to cook several dishes
Because they other burners will take forever
The worst disappointed is the connection the app is horrible
It has features that you can’t even use
You buy the appliance expecting the features to work and they do not
I am big fan of GE appliances but this one did not meet my expectations.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
4
Value
2
Response from geappliances.comBy Charlie@GEAppliances, Charlie@GEAppliances, October 5, 2023
Hello,
Thank you for taking the time to provide feedback on your range oven. We're sorry to hear that your issues connecting it with the WiFi and burners not heating up.
If your burners are not heating properly we recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19175
To connect the range oven with WiFi we recommend referring to the link below for some helpful tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23936&_ga=2.57137706.1852926410.1696252001-302677575.1657120421
For further assistance please contact GE Appliances Connected Home Support Line at 1-800-220-6899.
Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances
Thank you for taking the time to provide feedback on your range oven. We're sorry to hear that your issues connecting it with the WiFi and burners not heating up.
If your burners are not heating properly we recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19175
To connect the range oven with WiFi we recommend referring to the link below for some helpful tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23936&_ga=2.57137706.1852926410.1696252001-302677575.1657120421
For further assistance please contact GE Appliances Connected Home Support Line at 1-800-220-6899.
Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
not happy
on October 14, 2023
Posted by: shell2023
from FLORIDA
For the amount of money spent and i wasnt told that it doesnt come with an airfryer basket! not happy
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie@GEAppliances, October 16, 2023
Hello,
Thank you for taking the time to provide feedback on your range oven. We are sorry to know that you were expecting an air fry tray with the range oven.
We recommend using a dark surface, solid baking pan with low rimmed sides, such as a sheet pan, is recommended for use with Air Fry. The darker pan surface promotes better browning and crisping. You can purchase it anywhere from online/retail store.
We recommend reaching out to our parts department directly by calling 1-877-959-8688. We are confident that our parts team will be able to assist you
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEAppliances
Thank you for taking the time to provide feedback on your range oven. We are sorry to know that you were expecting an air fry tray with the range oven.
We recommend using a dark surface, solid baking pan with low rimmed sides, such as a sheet pan, is recommended for use with Air Fry. The darker pan surface promotes better browning and crisping. You can purchase it anywhere from online/retail store.
We recommend reaching out to our parts department directly by calling 1-877-959-8688. We are confident that our parts team will be able to assist you
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Electrical Spark/Flash
on January 20, 2024
Posted by: GraulichFamily
from Coral Springs FL
Circuit breaker off. 3 prong 40 amp wires properly installed. Very visible and audible electrical spark/flash from top, front right side of the unit after being plugged in and breaker turned on. This review is less than 24 hours after powering on the unit. SEEMS to be working. Unit not fully in place for regular/daily use. This review is solely for purposes of putting GE service on notice.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
5
Response from geappliances.comBy Tierra, GE_Appliances, January 29, 2024
Hello,
Thank you so much for taking the time to share regarding your new range. We're so very sorry to hear you're not having the best experience. Your comments are extremely important and will be considered by our product design team. We do see that a service appointment was scheduled and we're confident the issue will be resolved.
We appreciate your time. Best wishes. - Tierra@GEAppliances
Thank you so much for taking the time to share regarding your new range. We're so very sorry to hear you're not having the best experience. Your comments are extremely important and will be considered by our product design team. We do see that a service appointment was scheduled and we're confident the issue will be resolved.
We appreciate your time. Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com