Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black stainless steel
Average customer rating
4.5
(1,289 Reviews)
Rating breakdown 1,289 reviews
5 Stars
955
4 Stars
202
3 Stars
60
2 Stars
27
1 Star
45
90%of customers recommend this product.
(
968 out of
1,071)
Customer Reviews for GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black stainless steel
Customer Rating
1
Very Disappointed
on January 3, 2024
Posted by: Frustrated Unfortunately
from Ohio
Spent a lot of money on this and hate it terribly! Whenever u leave over the front edge burners can come on . Definitely not good idea to just have the glass with touchscreen as when things splatter it’s always dirty. Very dissatisfied with our purchase.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, January 16, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We’re sorry to know that you are less than satisfied with the design of the range oven.
We recommend referring to the cleaning instructions at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244
We hope that the more you use your appliance the more you will like it.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We’re sorry to know that you are less than satisfied with the design of the range oven.
We recommend referring to the cleaning instructions at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244
We hope that the more you use your appliance the more you will like it.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Regret this purchase
on November 28, 2024
Posted by: tim1787
from Hampstead, NC
Slow to heat, too many steps to turn on and adjust burners, top is hard to clean.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 12, 2024
We want to help out with the burners being slow to heat and provide some cleaning tips for the cooktop. We recommend trying a quick electronic reset to help with the burners and slow heating. This can be done by removing the power cord for 2-3 minutes then plugging it back in. You can also shut the power off at the breaker for the same amount of time. You can check this article for the cleaning tips: (Glass Cooktop Cleaning Instructions) https://products.geappliances.com/appliance/gea-support-search-content?contentId=39080
If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
If you are still experiencing issues, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice features, but?
on September 13, 2020
Posted by: Mikedave56Uyd
from Florida
OK, but less than I expected. No real manual. No recipes. No WiFi connect. Spent hours and money to connect to WiFi
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
So quite
on February 17, 2021
Posted by: Pamela328
from Michigan
This dishwasher is awesome! It's so quite and washes the dishes so well. Love this dishwasher
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Sure it’d be great if it worked
on March 7, 2021
Posted by: Ffffffffggggggg
from Olathe, ks
Range works as advertised the oven has an error code. Would have give it a good review if GE could service the oven soon. Waiting 4 weeks since it was installed to get a service person to fix.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, March 9, 2021
Hello! Thanks for choosing GE Appliances for your home! We're so sorry to hear of the error code and understand how it would be frustrating to wait 4 weeks for warranty repair. If further assistance is needed, please feel free to reach out to us at: https://www.geappliances.com/ge/service-and-support/contact.htm. Thank you for the feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on December 6, 2021
Posted by: sharonc2
from Homosassa, Fl
I love the looks of the stove but disappointed in how hard it is to keep the cooking surface clean. It’s also supposed to be fingerprint resistant and I’m always wiping the handles off because of fingerprints. The most thing I’m disappointed in is you have to have a specific WiFi to use the air fryer. The WiFi we have doesn’t work with it. Wish someone would of told us.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, December 8, 2021
Hello there, we're pleased to know you're loving the looks of your old range, but sorry it's harder than expected to keep the cooking surface clean and that you're having issues with the WiFi. We know how annoying this would be and we're happy to help.
For help with the WiFi, we recommend you call the GE Appliances Connected Home Support Line at 1-800-220-6899 or email connected@help.geappliances.com.
In addition, we suggest checking out the following cooktop cleaning tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39080
We'll be taking your comments into consideration as well and we're wishing you the best moving forward.
Guy@GEA
For help with the WiFi, we recommend you call the GE Appliances Connected Home Support Line at 1-800-220-6899 or email connected@help.geappliances.com.
In addition, we suggest checking out the following cooktop cleaning tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39080
We'll be taking your comments into consideration as well and we're wishing you the best moving forward.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Great Features, can't Connect to SmartHQ
on February 20, 2022
Posted by: tomslav55
from Venice, FL
We purchased because of the great features as advertised but we can't take full advantage of all features because we can't get it to connect with the SmartHQ app. I've been in contact with GE support at least four times over the last two weeks with no success, even though my case#0052639126 has been escalated. The tier 2 support hasn't been helpful and is slow to respond when I provide results of their suggested troubleshooting tests. I'll call again this week.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Elliot@GEA, GE Appliances, February 22, 2022
Hello there, thank you so much for taking the time to leave this review. We are so disappointed to hear that you are having troubles with the Smart HQ app connectivity, and we can definitely imagine how frustrating this would be. For the hassle, we sincerely apologize.
We are confident that our teams will be able to solve this issue for you, and we appreciate your continued patience. Please know that our support teams are doing everything that they can to resolve this issue as soon as possible. -Elliot@GEA
We are confident that our teams will be able to solve this issue for you, and we appreciate your continued patience. Please know that our support teams are doing everything that they can to resolve this issue as soon as possible. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product.
on September 25, 2022
Posted by: Rustycannon
from Gettysburg, PA
My wife does a 'happy dance' when she uses this product.
Written by a customer while visiting geappliances.com