Customer reviews from geappliances.com
GE Profile - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Average customer rating
4.5
(1,435 Reviews)
Rating breakdown 1,435 reviews
5 Stars
1,048
4 Stars
231
3 Stars
66
2 Stars
32
1 Star
58
90%of customers recommend this product.
(
1,049 out of
1,167)
Customer Reviews for GE Profile - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Customer Rating
2
Not self cleaning
on January 10, 2023
Posted by: Mad as an old wet hen
from Worthington, Ohio
I bought this model last summer and planned to clean the oven today. It has a steam clean button, and I ASSUMED (my fault) that there was another selection for self-clean when steam clean was selected. I had to go online to find the manual and learn that not only there is no a self-clean feature but also one may not use an oven cleaner or sponge. Soap and water or vinegar and water must be used. What engineer designed that? Whoever s/he is, I’d like to invite them to my house to clean up the horrendous, baked-on oven spill I’m dealing with! This was not an inexpensive range.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Kacie@GEA, GE_Appliances, January 11, 2023
Hi there - We're very sorry to learn you're not completely satisfied with the cleaning feature of your range. We understand how disappointing it is to have a product that doesn't meet your expectations. We do recommend following the instructions in the manual for the best method of cleaning the interior of your unit. These methods have been tested thoroughly and we're sure that it will remove the spill inside your oven. We hope you are enjoying all the other features of this model and we want to thank you for being part of our GE Appliances family. Please let us know if you have additional questions. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not built well
on May 9, 2023
Posted by: Anonymous
from Lakewood colorado
First one showed it broken. Would not even power up. Second one sparks inside and trips breaker few times a week
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GEAppliances, May 10, 2023
Hello,
We’re so sorry to hear that your new range showed up broken, and that you’ve been having issues with the replacement as well. We know it’s incredibly frustrating when any appliance gives you trouble, but it’s even worse when it’s something so new and this is not what we want or expect from our products. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. -MichaelB@GEA
We’re so sorry to hear that your new range showed up broken, and that you’ve been having issues with the replacement as well. We know it’s incredibly frustrating when any appliance gives you trouble, but it’s even worse when it’s something so new and this is not what we want or expect from our products. If you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Love the temperature probe for the oven
on August 14, 2023
Posted by: PNWAmelia
from Eugene
A bit leery to give more stars than 2. Just got the stove 2 days ago. I did notice some pitting in the glass cooktop. Just in a few spots. Used it yesterday for the first time and the burner is already scratched and you can see a circle where the pot was. I used the cleaner and a glass cooktop scrubber. It is not burned on food. I liked the way the burners performed but had an older model and the glass cooktop is still perfect. Tried to add pics but was not able to.
Features
5
Performance
4
Quality
2
Value
2
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, August 15, 2023
Hi,
We're glad you're enjoying the oven's temperature probe. Seeing scratches or marks on the range's cooktop can be concerning, and we want to help with that. You can find tips on cleaning these blemishes in the following article:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244
Thanks for leaving a review and please call us at 1-800-626-2005 with any questions. We're always happy to help.
-Sylvia@GEA
We're glad you're enjoying the oven's temperature probe. Seeing scratches or marks on the range's cooktop can be concerning, and we want to help with that. You can find tips on cleaning these blemishes in the following article:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244
Thanks for leaving a review and please call us at 1-800-626-2005 with any questions. We're always happy to help.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality.
on September 23, 2024
Posted by: Broncman
from Florida
Controls randomly come on without touching. We have to lock out to make sure that burners don’t start on their own.
We’ve had this range for only three years and now the large burner does not work at all
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 24, 2024
We're sorry to hear that your burner stopped working. We need to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Top Marred After First Use!
on October 21, 2023
Posted by: CoachDoc
from Hancock MD
We finally had our remodeled kitchen to the point on being able to use the new oven/stove. After making dinner, it was noticed that the two eyes used were marred from the cookware! I did not slide these pots around other than the slight movement that likely occurred when stirring the food within. The other pot didn’t even get stirred or moved as it was simply boiled water for pasta. Very disappointed that this occurred the very first time it was used. Very frustrating to have a brand new beautiful kitchen and this top end range to now have it look like this after one use.
Plan to use the oven tonight, so hoping that works well.
Plan to use the oven tonight, so hoping that works well.
I would recommend this to a friend!
Features
5
Performance
4
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks great. Impossible to keep clean!
on March 8, 2021
Posted by: Tree75
from Fleming Island FL.
I love the features and functionality of this stove. But it is the worst appliance I have ever owned when it comes to keeping it looking clean. Everything is a glossy reflective surface. Every fingerprint or sneeze particle shows up on this stove, and then smears when you clean it. I wouldt recommend it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
4
Value
2
Response from geappliances.comBy John@GEAppliances, GE Appliances, March 16, 2021
Thank you for sharing your experience with this range! This is an excellent model and we're glad you are enjoying the features. We understand your concern about the cleanliness and are happy to help.
We have some excellent tips and suggestions for keeping the glasstop clean here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244
We also have some recommendations for the stainless steel portion as well: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574
We hope this helps. Keep in touch!
We have some excellent tips and suggestions for keeping the glasstop clean here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244
We also have some recommendations for the stainless steel portion as well: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574
We hope this helps. Keep in touch!
Written by a customer while visiting geappliances.com
Customer Rating
1
Run away range
on March 4, 2023
Posted by: worried about burn
from Colorado
The burners like to turn them selves on and then eh control pad is not responsive, so we have to unplug the unit to get it to turn off.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna@GEA, GE_Appliances, March 7, 2023
Hello- We appreciate you taking the time to send us your review and being a valued GEA customer. We are sorry that your electric range unit hasnt been working properly for you. We can understand how frustratng that can be. We would suggest if you are still having concerns to give our service line a call and having a technician come out to diagnose the issue. We will list the number below for you. We are confident they will be able to get your unit working properly for you so that you may enjoy using it for many years! We are here if there is anything else you need in the future. Sincerely- Dianna@GEA
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
Written by a customer while visiting geappliances.com
Customer Rating
3
Not so good, disappointed...
on November 21, 2023
Posted by: Solid GE Profile Customer
So far the verdict is still out but to start the surface including the controls are ALL TOUCH so it shows every fingerprint! The steel is fingerprint resistant but not the glass controls & rest of it! For the most part cooking on it is great. HOWEVER, in order to use certain features you MUST enroll your cell phone which is really stupid! And this is not identified anywhere before purchase! First the things they are asking in the enrollment process (which is a third party NOT GE) are really intrusive and not relevant to using the product. I'm in IT and deal with cyber security and have issues with this! Next if we enroll my wife's phone and she's not home I can't use the features! So no wings at halftime unless she's around. I get the process and it's advanced but really GE needs to rethink it! First it's restricted to iPhone or android so if you have a Windows tablet your out of luck. I have any number of suggestions but they would have to rewrite the user interface and pay me for the ideas. Lets just say they really missed the mark and didn't even think about Google Home or Alexis.. We own 5 GE Profile appliances and now this range makes 2 that are just plain stupid and it increases the cost of the appliance.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
4
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, November 27, 2023
Greetings! Thank you for taking the time to leave us a review. We are happy to hear that your appliance is operating as designed and you are enjoying the cooking features. However, we are extremely sorry to hear that your new range has not lived up to your expectations due to the fingerprint resistant finish only being on the Stainless Steel and the Wi-Fi connectivity needed for this range. We will be sure to pass your comments along to our product design teams for review.
We appreciate you choosing GE Appliances for your home. If any additional assistance is needed, feel free to reach back out to us. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home. If any additional assistance is needed, feel free to reach back out to us. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com