Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black stainless steel
Average customer rating
4.5
(1,289 Reviews)
Rating breakdown 1,289 reviews
5 Stars
955
4 Stars
202
3 Stars
60
2 Stars
27
1 Star
45
90%of customers recommend this product.
(
968 out of
1,071)
Customer Reviews for GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black stainless steel
Customer Rating
4
About 3 weeks in, and Very impressed…BUT
on June 6, 2023
Posted by: DaCookDidit
from Gainesville FL
My wife and I love the appearance. I am even happier with the air fryer function so far. Getting used to the top burner controls, but warn anyone considering this range to really be aware just how sensitive and easy to touch they are. Could be a problem under some conditions. We had a ceramic top range for at least 16 years, so are familiar with cleaning smooth tops, but if I have an unfavorable comment, it will be that this glass too seems more difficult to clean even light cooking spills, and despite not being cooked on even 10 times, appears to have some sort of glass pitting(?) formed in the mid-ring of the multi-sized front burner, and a couple of minute haze stains around the same. Thus far, a pot of grits, a pot of oatmeal, two omelettes, and a pot of boiled cabbage, represent ALL the cooking on the surface; all but one on the multi-size burner. That is a rather unacceptable Condition so early in the life of this appliance.
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Not working correctly always showing hot.
on October 4, 2023
Posted by: Anonymous
I have a brand new stove that’s already defective. I’ve got a call in for it to be repaired and they’re coming next week but it’s awful that it’s brand new and already has an issue.
Response from geappliances.comBy Tierra@GEAppliances, Tierra@GEAppliances, October 4, 2023
Hello,
Thanks so much for connecting. We're so very sorry to hear that your new range is defective. This is certainly not the experience we want for you! However, we're so glad a service appointment was scheduled. We're confident that the issue will be resolved and we'll have the unit working in no time! Your comments are extremely important to us and will be considered by our product design team.
Best regards. - Tierra@GEAppliances
Thanks so much for connecting. We're so very sorry to hear that your new range is defective. This is certainly not the experience we want for you! However, we're so glad a service appointment was scheduled. We're confident that the issue will be resolved and we'll have the unit working in no time! Your comments are extremely important to us and will be considered by our product design team.
Best regards. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Do not recommend
on October 5, 2023
Posted by: Monserrth
from El Paso tx
I am disappointed on this appliance
Phone app takes forever to connect to appliance and I have a great internet service
Also only one burner heats up quick so good luck if you have to cook several dishes
Because they other burners will take forever
The worst disappointed is the connection the app is horrible
It has features that you can’t even use
You buy the appliance expecting the features to work and they do not
I am big fan of GE appliances but this one did not meet my expectations.
Phone app takes forever to connect to appliance and I have a great internet service
Also only one burner heats up quick so good luck if you have to cook several dishes
Because they other burners will take forever
The worst disappointed is the connection the app is horrible
It has features that you can’t even use
You buy the appliance expecting the features to work and they do not
I am big fan of GE appliances but this one did not meet my expectations.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
4
Value
2
Response from geappliances.comBy Charlie@GEAppliances, Charlie@GEAppliances, October 5, 2023
Hello,
Thank you for taking the time to provide feedback on your range oven. We're sorry to hear that your issues connecting it with the WiFi and burners not heating up.
If your burners are not heating properly we recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19175
To connect the range oven with WiFi we recommend referring to the link below for some helpful tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23936&_ga=2.57137706.1852926410.1696252001-302677575.1657120421
For further assistance please contact GE Appliances Connected Home Support Line at 1-800-220-6899.
Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances
Thank you for taking the time to provide feedback on your range oven. We're sorry to hear that your issues connecting it with the WiFi and burners not heating up.
If your burners are not heating properly we recommend referring to the troubleshooting steps at this link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19175
To connect the range oven with WiFi we recommend referring to the link below for some helpful tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23936&_ga=2.57137706.1852926410.1696252001-302677575.1657120421
For further assistance please contact GE Appliances Connected Home Support Line at 1-800-220-6899.
Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
not happy
on October 14, 2023
Posted by: shell2023
from FLORIDA
For the amount of money spent and i wasnt told that it doesnt come with an airfryer basket! not happy
No, I would not recommend this to a friend.
Response from geappliances.comBy Charlie@GEAppliances, October 16, 2023
Hello,
Thank you for taking the time to provide feedback on your range oven. We are sorry to know that you were expecting an air fry tray with the range oven.
We recommend using a dark surface, solid baking pan with low rimmed sides, such as a sheet pan, is recommended for use with Air Fry. The darker pan surface promotes better browning and crisping. You can purchase it anywhere from online/retail store.
We recommend reaching out to our parts department directly by calling 1-877-959-8688. We are confident that our parts team will be able to assist you
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEAppliances
Thank you for taking the time to provide feedback on your range oven. We are sorry to know that you were expecting an air fry tray with the range oven.
We recommend using a dark surface, solid baking pan with low rimmed sides, such as a sheet pan, is recommended for use with Air Fry. The darker pan surface promotes better browning and crisping. You can purchase it anywhere from online/retail store.
We recommend reaching out to our parts department directly by calling 1-877-959-8688. We are confident that our parts team will be able to assist you
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Not so good, disappointed...
on November 21, 2023
Posted by: Solid GE Profile Customer
So far the verdict is still out but to start the surface including the controls are ALL TOUCH so it shows every fingerprint! The steel is fingerprint resistant but not the glass controls & rest of it! For the most part cooking on it is great. HOWEVER, in order to use certain features you MUST enroll your cell phone which is really stupid! And this is not identified anywhere before purchase! First the things they are asking in the enrollment process (which is a third party NOT GE) are really intrusive and not relevant to using the product. I'm in IT and deal with cyber security and have issues with this! Next if we enroll my wife's phone and she's not home I can't use the features! So no wings at halftime unless she's around. I get the process and it's advanced but really GE needs to rethink it! First it's restricted to iPhone or android so if you have a Windows tablet your out of luck. I have any number of suggestions but they would have to rewrite the user interface and pay me for the ideas. Lets just say they really missed the mark and didn't even think about Google Home or Alexis.. We own 5 GE Profile appliances and now this range makes 2 that are just plain stupid and it increases the cost of the appliance.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
4
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, November 27, 2023
Greetings! Thank you for taking the time to leave us a review. We are happy to hear that your appliance is operating as designed and you are enjoying the cooking features. However, we are extremely sorry to hear that your new range has not lived up to your expectations due to the fingerprint resistant finish only being on the Stainless Steel and the Wi-Fi connectivity needed for this range. We will be sure to pass your comments along to our product design teams for review.
We appreciate you choosing GE Appliances for your home. If any additional assistance is needed, feel free to reach back out to us. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home. If any additional assistance is needed, feel free to reach back out to us. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Electrical Spark/Flash
on January 20, 2024
Posted by: GraulichFamily
from Coral Springs FL
Circuit breaker off. 3 prong 40 amp wires properly installed. Very visible and audible electrical spark/flash from top, front right side of the unit after being plugged in and breaker turned on. This review is less than 24 hours after powering on the unit. SEEMS to be working. Unit not fully in place for regular/daily use. This review is solely for purposes of putting GE service on notice.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
5
Response from geappliances.comBy Tierra, GE_Appliances, January 29, 2024
Hello,
Thank you so much for taking the time to share regarding your new range. We're so very sorry to hear you're not having the best experience. Your comments are extremely important and will be considered by our product design team. We do see that a service appointment was scheduled and we're confident the issue will be resolved.
We appreciate your time. Best wishes. - Tierra@GEAppliances
Thank you so much for taking the time to share regarding your new range. We're so very sorry to hear you're not having the best experience. Your comments are extremely important and will be considered by our product design team. We do see that a service appointment was scheduled and we're confident the issue will be resolved.
We appreciate your time. Best wishes. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Not happy
on December 6, 2022
Posted by: SWL7
from Westminster Md
Glass will not clean unless you use the cream after washing with a sponge first, takes too long. The control panel will not lock to make cleaning easier. Only has steam clean and that is definitely not enough
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Lauren@GEA, GE Appliances, December 9, 2022
Hi there – thanks for reaching out about your new range. We appreciate your honest feedback and are sorry to see that you’ve been experiencing difficulties with cleaning your new appliance. It’s understandable to be frustrated when you can’t get your appliances clean and we’d like to share some troubleshooting tips that will help.
The good news is that your range does offer a “Lock Controls” function so that pressing the pads does not activate the controls during cleaning. Simply press and hold the “Lock Controls” pad, for three seconds to lock or unlock the control. “Cancel/Off” is always active, even when the control is locked.
The Steam Clean option helps hydrate food soils so that they are easier to wipe away. The soil can then be wiped off the oven interior and racks using a cloth dampened with warm, soapy water. To remove any remaining stubborn, baked-on stains, apply a non-abrasive cleaner such as Bar Keepers Friend using a sponge or clean cloth.
We hope these tips help and that you’ll be able to continue enjoying your range for years to come. Please feel free to reach out anytime if you have any additional questions or concerns. Warm regards. Lauren@GEA
The good news is that your range does offer a “Lock Controls” function so that pressing the pads does not activate the controls during cleaning. Simply press and hold the “Lock Controls” pad, for three seconds to lock or unlock the control. “Cancel/Off” is always active, even when the control is locked.
The Steam Clean option helps hydrate food soils so that they are easier to wipe away. The soil can then be wiped off the oven interior and racks using a cloth dampened with warm, soapy water. To remove any remaining stubborn, baked-on stains, apply a non-abrasive cleaner such as Bar Keepers Friend using a sponge or clean cloth.
We hope these tips help and that you’ll be able to continue enjoying your range for years to come. Please feel free to reach out anytime if you have any additional questions or concerns. Warm regards. Lauren@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Don't fall for the usage of the word slide in!
on December 17, 2024
Posted by: Ltrs
Not a true slide in. All GE "slideins" are stand alone that sit between cabinets
Response from geappliances.comBy Adrian, GE_Appliances, January 7, 2025
We are more than happy to provide guidance. Our slide in ranges are designed to fit into a free-standing range cut-out opening. These slide-in ranges have finished sides, so they do not need a side body panel kit.
Written by a customer while visiting geappliances.com