Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black stainless steel
Average customer rating
4.6
(1,305 Reviews)
Rating breakdown 1,305 reviews
5 Stars
967
4 Stars
206
3 Stars
60
2 Stars
27
1 Star
45
90%of customers recommend this product.
(
978 out of
1,081)
Customer Reviews for GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black stainless steel
Customer Rating
1
No longer a faithful GE Profile customer.
on August 14, 2023
Posted by: MickeyMiles
What a disappointment, especially at this price! I've had a GE Profile stove for the past 22 years and have NEVER had a single problem with it. Yes, back then, they had turn knobs, with heating elements, and self-cleaning ovens. This one DOES NOT bring water to a boil, is difficult to clean the stovetop, does not have self-cleaning oven, no physical manual for reference, air-fryer won't work unless its hooked up to wi-fi (seriously? just absurd!) -- very inconvenient, and the buttons on the top front of the unit are VERY annoying. Having to hold a button for 3 seconds to lock your controls is also a ridiculous feature! Give me a good old fashioned ON/OFF "turn-knob" with a burner that will heat until the water boils. The digital TIME indicator has numbers that are too close together and difficult to read. I can't stand this stove/oven!
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 17, 2023
Greetings! We appreciate you taking the time to leave us a review. We are extremely sorry to hear that this range has not lived up to your expectations when it comes to the features and heating elements. This is in no way the consumer experience that we strive for, and we are deeply apologetic about your experience. We will be sure to share this feedback with our product design teams so they can make the necessary improvements. We do however recommend scheduling service with one of our certified technicians to get your cooktop diagnosed, as this range should be able to quickly boil water.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances. - Adrian@GEA
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
quality very poor
on November 7, 2020
Posted by: GG1958
from lake ariel PA
convection fan stopped working after 1 week of purchase
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 3, 2020
Hi GG1958 - Thank you for taking time to share your feedback. We're truly sorry to hear the convection fan has stopped working and understand how frustrating this would be. Please take advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
You are a valued customer and we hope this is resolved for you soon. - Sharon@GEA
You are a valued customer and we hope this is resolved for you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Works great.....but wouldn't buy again
on February 26, 2023
Posted by: Sandypru
from Zionsville, PA
First of all, I would say that I love how this oven and stovetop cook. Many great features that I enjoy. It looks very nice in our kitchen and shines up nicely with Norwex cleaning paste and Norwex window cloths. I did have to get past the fact that the stovetop was black and every grain of salt showed up on the stovetop.....but I have come to enjoy wiping it down and shining it up!
The con, and for me it would be a deal breaker if I had to do it all over again, is the sensitive controls. When purchasing, the selling point was that you didn't have to reach over your pots to adjust nobs, and that there is a control lock to protect children from reaching up and turning on. Both true statements. Problem....even when in use, it is so easy to inadvertently turn things on and off and adjust temps without even using your fingers. My stovetop is an extension of my countertop. I will often have a cookbook or food prep items on the stovetop while the oven is being used and stovetop is not. I could lock my controls....but locking your controls turns everything off. If you have a pot boiling in the rear and you want to lock your controls so you can't accidently turn on other burners or you are baking something in the oven.....locking controls turns everything off....no oven, no stovetop, no timer when locked. You can't use the control lock just to prevent inadvertent changes....control lock is only for "I'm done in the kitchen and checking out". The controls are so sensitive, that my leaning over the panel can turn burners on and off or adjust temperatures. I was boiling rice and as it was boiling hard and splashing, I turned the temp down to very low.....twice, a splash of water escaped the pot, landed on the temp control and turned the temp back up to high. I was able to replicate this with drips of water from my faucet for my husband. I have been using the stove for 7 months and thought I would be able to get more comfortable with the touch controls, but I have only become more frustrated with its sensitivity.
The con, and for me it would be a deal breaker if I had to do it all over again, is the sensitive controls. When purchasing, the selling point was that you didn't have to reach over your pots to adjust nobs, and that there is a control lock to protect children from reaching up and turning on. Both true statements. Problem....even when in use, it is so easy to inadvertently turn things on and off and adjust temps without even using your fingers. My stovetop is an extension of my countertop. I will often have a cookbook or food prep items on the stovetop while the oven is being used and stovetop is not. I could lock my controls....but locking your controls turns everything off. If you have a pot boiling in the rear and you want to lock your controls so you can't accidently turn on other burners or you are baking something in the oven.....locking controls turns everything off....no oven, no stovetop, no timer when locked. You can't use the control lock just to prevent inadvertent changes....control lock is only for "I'm done in the kitchen and checking out". The controls are so sensitive, that my leaning over the panel can turn burners on and off or adjust temperatures. I was boiling rice and as it was boiling hard and splashing, I turned the temp down to very low.....twice, a splash of water escaped the pot, landed on the temp control and turned the temp back up to high. I was able to replicate this with drips of water from my faucet for my husband. I have been using the stove for 7 months and thought I would be able to get more comfortable with the touch controls, but I have only become more frustrated with its sensitivity.
No, I would not recommend this to a friend.
Features
1
Performance
5
Quality
5
Value
5
Response from geappliances.comBy GE Appliances , March 1, 2023
Hello there - Thank so very much for the review. This one is extremely helpful and detailed. We appreciate you taking the time to share.
We are glad you are enjoying the cooking performance and appearance. It is really good to know what we are doing well in that regard. However, we are definitely sorry to hear about the sensitivity of the controls, we can understand how much of a hassle this can be.
We're going to take the knowledge and feedback you provided and send it over to our product team to review, this way we can make sure that going forward we make a better effort in the control systems. Also, the point about the lock controls is extremely helpful, we agree that it shouldn't turn everything off.
Thank you again for the review. Stay safe out there.
Jonathon@GEA
We are glad you are enjoying the cooking performance and appearance. It is really good to know what we are doing well in that regard. However, we are definitely sorry to hear about the sensitivity of the controls, we can understand how much of a hassle this can be.
We're going to take the knowledge and feedback you provided and send it over to our product team to review, this way we can make sure that going forward we make a better effort in the control systems. Also, the point about the lock controls is extremely helpful, we agree that it shouldn't turn everything off.
Thank you again for the review. Stay safe out there.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad self cleaning feature
on February 9, 2024
Posted by: LeyV
from Spring Hill Florida
Really bad self steam cleaning . Only get 110 and the water stay in the center of the oven no heat enough to clean. Be prepared to scrub the oven. I have lower back problems and surgery and I have to be in my knees to scrub and clean this stove. I hate it . I wish I can return this piece of garbage. Also peeling the top.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 14, 2024
We are apologetic about your experience with the Steam Clean feature. This is definitely not the consumer experience that we strive for, and we will be sure to pass this feedback along to our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
4
Pro features I really like but with Cons
on July 24, 2020
Posted by: wife510
from Federal Way, WA
PROs: turn on/off feature (safety) when finished using stovetop or oven; oven bottom "floor" has no open parts (so no spills go in); has a warmer on stovetop (extra) but have not used it yet; ease of use with good looking style.
CONs: bit pricey because cleaning is tedious; timer sound is so soft, very hard to hear so it's useless; touch sensor kicks in & chimes just by leaning as body hits the control panel; instruction pamphlet good and simple but absolutely no mention of using "air frying" (may have info on website); very very hard to clean stovetop (not easy to make "glass" clear & the sample cleaner doesn't help any); first overspill from boiling noodles got stovetop burning the spill and now it's charred onto the "glass" & won't come off and looks like stove is several years old and not new like it is; wonder if this is some new "glass stovetop" as it is not like cleaning glass with Windex; bit slower to get stovetop heated (compared to similar previous 80s stove that came with house).
CONs: bit pricey because cleaning is tedious; timer sound is so soft, very hard to hear so it's useless; touch sensor kicks in & chimes just by leaning as body hits the control panel; instruction pamphlet good and simple but absolutely no mention of using "air frying" (may have info on website); very very hard to clean stovetop (not easy to make "glass" clear & the sample cleaner doesn't help any); first overspill from boiling noodles got stovetop burning the spill and now it's charred onto the "glass" & won't come off and looks like stove is several years old and not new like it is; wonder if this is some new "glass stovetop" as it is not like cleaning glass with Windex; bit slower to get stovetop heated (compared to similar previous 80s stove that came with house).
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Beautiful BUT.....High Maintenance
on December 12, 2020
Posted by: Ellie101
from Fort Lauderdale
I love the way this range cooks and looks. The oven is also fantastic. My biggest issue is that the cooktop is very difficult to clean. I cook everyday, and I have to constantly scrape off food. The cooktop is very delicate and you must be very careful cleaning it. Gone are the days of just wiping down the cooktop. Hello 15 minutes of cleaning. It’s a daily chore I do not enjoy.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Olga@GEA, GE_Appliances, December 14, 2020
Hello Ellie101 - Thanks for posting your review. We are glad to hear that you love your new range! We can certainly understand your concerns about cleaning the glass cooktop. Please visit the following link to view some helpful information: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244
We hope this helps. Thanks for choosing GE Appliances!
Olga@GEA
We hope this helps. Thanks for choosing GE Appliances!
Olga@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Probably a nice oven, but mine doesn't work
on May 2, 2022
Posted by: MT Rose
from Billings, MT
Hasn't worked right since the day it was installed. At first the screen didn't work, and I had to trip the breaker to turn it off. A part was replaced, and now the screen works, but nothing else does.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, May 4, 2022
Hi, we appreciate you taking the time to leave a review. Having a new oven that doesn't work properly can be frustrating and we'd like to offer our assistance. We'll have an agent contact you via email for more information on this issue, and we appreciate your patience during this frustrating time. Take care.
-Sylvia@GEA
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
I hate this range
on September 30, 2022
Posted by: shawncam25
from oregon
We bought this range to match our GE profile refrigerator. The black top and front shows every drop, fingerprint, and smudge. Unless you can cook without a spill, drop or smudge, you will be cleaning this range every day. You will need to lock the controls just to clean the front. They could have done a better job with design. We will take the hit and sell.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 10, 2022
Hi there,
Thank you so much for reviewing your range. We're incredibly sorry to hear how displeased you are with your range. It's understandable how constantly having to clean it would grow to be a pain. Your comments will be shared with our development team for future improvements. In the meanwhile, you can keep your range looking new with the helpful cleaning tips starting on page 21 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000992-2_HiRes.pdf&_ga=2.200861163.47488479.1665406517-1399050172.1598645166
If you have any questions, please let us know. Best wishes. Mike@GEA
Thank you so much for reviewing your range. We're incredibly sorry to hear how displeased you are with your range. It's understandable how constantly having to clean it would grow to be a pain. Your comments will be shared with our development team for future improvements. In the meanwhile, you can keep your range looking new with the helpful cleaning tips starting on page 21 of the manual.
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000992-2_HiRes.pdf&_ga=2.200861163.47488479.1665406517-1399050172.1598645166
If you have any questions, please let us know. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com