Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black stainless steel
Average customer rating
4.5
(1,287 Reviews)
Rating breakdown 1,287 reviews
5 Stars
953
4 Stars
202
3 Stars
60
2 Stars
27
1 Star
45
90%of customers recommend this product.
(
967 out of
1,070)
Customer Reviews for GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black stainless steel
Customer Rating
4
Top Marred After First Use!
on October 21, 2023
Posted by: CoachDoc
from Hancock MD
We finally had our remodeled kitchen to the point on being able to use the new oven/stove. After making dinner, it was noticed that the two eyes used were marred from the cookware! I did not slide these pots around other than the slight movement that likely occurred when stirring the food within. The other pot didn’t even get stirred or moved as it was simply boiled water for pasta. Very disappointed that this occurred the very first time it was used. Very frustrating to have a brand new beautiful kitchen and this top end range to now have it look like this after one use.
Plan to use the oven tonight, so hoping that works well.
Plan to use the oven tonight, so hoping that works well.
I would recommend this to a friend!
Features
5
Performance
4
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Looks great. Impossible to keep clean!
on March 8, 2021
Posted by: Tree75
from Fleming Island FL.
I love the features and functionality of this stove. But it is the worst appliance I have ever owned when it comes to keeping it looking clean. Everything is a glossy reflective surface. Every fingerprint or sneeze particle shows up on this stove, and then smears when you clean it. I wouldt recommend it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
4
Value
2
Response from geappliances.comBy John@GEAppliances, GE Appliances, March 16, 2021
Thank you for sharing your experience with this range! This is an excellent model and we're glad you are enjoying the features. We understand your concern about the cleanliness and are happy to help.
We have some excellent tips and suggestions for keeping the glasstop clean here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244
We also have some recommendations for the stainless steel portion as well: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574
We hope this helps. Keep in touch!
We have some excellent tips and suggestions for keeping the glasstop clean here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244
We also have some recommendations for the stainless steel portion as well: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574
We hope this helps. Keep in touch!
Written by a customer while visiting geappliances.com
Customer Rating
1
Run away range
on March 4, 2023
Posted by: worried about burn
from Colorado
The burners like to turn them selves on and then eh control pad is not responsive, so we have to unplug the unit to get it to turn off.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna@GEA, GE_Appliances, March 7, 2023
Hello- We appreciate you taking the time to send us your review and being a valued GEA customer. We are sorry that your electric range unit hasnt been working properly for you. We can understand how frustratng that can be. We would suggest if you are still having concerns to give our service line a call and having a technician come out to diagnose the issue. We will list the number below for you. We are confident they will be able to get your unit working properly for you so that you may enjoy using it for many years! We are here if there is anything else you need in the future. Sincerely- Dianna@GEA
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday – Friday: 8 a.m. – 8 p.m. ET
Saturday – Sunday: Closed
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality.
on September 23, 2024
Posted by: Broncman
from Florida
Controls randomly come on without touching. We have to lock out to make sure that burners don’t start on their own.
We’ve had this range for only three years and now the large burner does not work at all
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 24, 2024
We're sorry to hear that your burner stopped working. We need to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
TERRIBLE DESIGN
on December 19, 2024
Posted by: Nani D
from Levelland TX
The range cooks just fine BUT the design is terrible. I'm 5 ft tall. The controls are on the top of the oven & I apparently lean over them. As I cook, I'm constantly turning burners and the oven off & on or the temp up & down. If you are short I DO NOT recommend this range. I've messed up an entire dinner by accidentally turning the oven off. There is a control lock but when it's engaged everything turns off. Also, the back burner has already quit working after 3 weeks.
Features
1
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, January 7, 2025
We appreciate your purchase and understand how upsetting it can be when a new appliance doesn't meet your expectations. It is great to hear your oven is cooking well and we hope the more you use it the easier it will be for you. If there is an issue with your back burner, please take advantage of your warranty and reach out to Bodewell Service if you haven't already. They can be reached by calling 1-833-426-3393.
Written by a customer while visiting geappliances.com
Customer Rating
3
GE Range
on October 10, 2020
Posted by: Redhead Friend
from Rowlett, TX
Great name brand. Slide in feature not for me. I kept hitting the buttons on the front with my stomach while cooking. Trading in for a freestanding, controls in the back.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
No longer a faithful GE Profile customer.
on August 14, 2023
Posted by: MickeyMiles
What a disappointment, especially at this price! I've had a GE Profile stove for the past 22 years and have NEVER had a single problem with it. Yes, back then, they had turn knobs, with heating elements, and self-cleaning ovens. This one DOES NOT bring water to a boil, is difficult to clean the stovetop, does not have self-cleaning oven, no physical manual for reference, air-fryer won't work unless its hooked up to wi-fi (seriously? just absurd!) -- very inconvenient, and the buttons on the top front of the unit are VERY annoying. Having to hold a button for 3 seconds to lock your controls is also a ridiculous feature! Give me a good old fashioned ON/OFF "turn-knob" with a burner that will heat until the water boils. The digital TIME indicator has numbers that are too close together and difficult to read. I can't stand this stove/oven!
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 17, 2023
Greetings! We appreciate you taking the time to leave us a review. We are extremely sorry to hear that this range has not lived up to your expectations when it comes to the features and heating elements. This is in no way the consumer experience that we strive for, and we are deeply apologetic about your experience. We will be sure to share this feedback with our product design teams so they can make the necessary improvements. We do however recommend scheduling service with one of our certified technicians to get your cooktop diagnosed, as this range should be able to quickly boil water.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances. - Adrian@GEA
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we hope to gain your trust back with our appliances. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
quality very poor
on November 7, 2020
Posted by: GG1958
from lake ariel PA
convection fan stopped working after 1 week of purchase
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, December 3, 2020
Hi GG1958 - Thank you for taking time to share your feedback. We're truly sorry to hear the convection fan has stopped working and understand how frustrating this would be. Please take advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
You are a valued customer and we hope this is resolved for you soon. - Sharon@GEA
You are a valued customer and we hope this is resolved for you soon. - Sharon@GEA
Written by a customer while visiting geappliances.com