Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Average customer rating
4.5
(1,280 Reviews)
Rating breakdown 1,280 reviews
5 Stars
950
4 Stars
199
3 Stars
59
2 Stars
27
1 Star
45
90%of customers recommend this product.
(
962 out of
1,065)
Customer Reviews for GE Profile - 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Customer Rating
3
Close to Perfect
on July 26, 2022
Posted by: Kris Kris
from Cullman, Al
I have been pleased with my purchase but extremely frustrating that you have to connect your appliance to the internet in order to use the roasting or air frying option. I don’t want my appliance connected to the internet. What’s the point?!?!
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, August 2, 2022
Hi - Thanks for writing a review on your range. It's nice to see that you're pleased with its appearance and performance, but we do apologize for needing to connect to WIFI to use some of the features. As we always work to improve our owner experience, we'll be sure to share your insight with our connected home team. Please know that we're always here to help if anything ever comes up. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
It’s just okay.
on July 28, 2022
Posted by: Kz1990
from Greenwood, IN
This range works fine. Burners work. Stove works. It’s fine.
The lock feature on the control panel is a MUST. If you are cooking without locking it, you’re likely to change the heat of a burner. Or accidentally turn off the stove. Likewise- if you’re cleaning the top while it’s unlocked, you could easily turn something on by just wiping the panel.
The air fry feature is a big reason why I wanted this…but it’s extremely slow to heat. Timing-wise it’s pretty much just as fast to bake something.
Finally, all stove settings seem a little on the low/slow side. So if I’m wanting a low heat, I put it much closer to the middle of the heat possibilities. It takes a LONG time to preheat oven. So plan ahead.
Overall, it’s just ok. I like that I can turn on the oven to preheat from my phone. I haven’t used that feature yet, though.
The lock feature on the control panel is a MUST. If you are cooking without locking it, you’re likely to change the heat of a burner. Or accidentally turn off the stove. Likewise- if you’re cleaning the top while it’s unlocked, you could easily turn something on by just wiping the panel.
The air fry feature is a big reason why I wanted this…but it’s extremely slow to heat. Timing-wise it’s pretty much just as fast to bake something.
Finally, all stove settings seem a little on the low/slow side. So if I’m wanting a low heat, I put it much closer to the middle of the heat possibilities. It takes a LONG time to preheat oven. So plan ahead.
Overall, it’s just ok. I like that I can turn on the oven to preheat from my phone. I haven’t used that feature yet, though.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, August 10, 2022
Hi there, and thanks for taking the time to let us know about your experience. We’re glad the range works alright for you overall, and we’re confident that option to preheat from your phone will add convenience to your cooking experience! But we do hate to hear you feel the Air Fry is too slow, are concerned with the settings and believe preheating takes too long. We know issues like those may be inconvenient, and we regret that you’ve had these concerns. Your feedback will be sent to our team for review.
The Air Fry feature on this model is not meant to require preheating, and we regret that you feel it takes too long to heat. As you feel both the Air Fry function and preheating are taking too long, you may want to make sure the range is installed at the proper voltage of 240 volts. Preheating time can vary, but as this model has a ‘fast preheat’ feature, we would normally expect the time to be about 7 to 10 minutes. Turning off the circuit breaker to the range for 30 seconds before turning the breaker back on may help, as this ensures the range is getting full power. If it might be useful, we have more details on preheating here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16540&_ .
Regarding your concern with the settings, if you think the temperature is too low for the setting you’ve chosen the oven temperature can be adjusted up to 35 degrees F hotter or cooler. Details on making that adjustment are available on page 13 of the manual, available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000992-1.pdf&_ .
We hope this information is helpful. If you continue to have issues and think service may be needed, that department can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . We’re always available if you have any other concerns or questions. Best wishes! -Sarah@GEA
The Air Fry feature on this model is not meant to require preheating, and we regret that you feel it takes too long to heat. As you feel both the Air Fry function and preheating are taking too long, you may want to make sure the range is installed at the proper voltage of 240 volts. Preheating time can vary, but as this model has a ‘fast preheat’ feature, we would normally expect the time to be about 7 to 10 minutes. Turning off the circuit breaker to the range for 30 seconds before turning the breaker back on may help, as this ensures the range is getting full power. If it might be useful, we have more details on preheating here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16540&_ .
Regarding your concern with the settings, if you think the temperature is too low for the setting you’ve chosen the oven temperature can be adjusted up to 35 degrees F hotter or cooler. Details on making that adjustment are available on page 13 of the manual, available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000992-1.pdf&_ .
We hope this information is helpful. If you continue to have issues and think service may be needed, that department can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . We’re always available if you have any other concerns or questions. Best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great appliance!
on August 9, 2022
Posted by: Dawny1121
from Decatur IL
We call it the nasa stove because it does so much! Love the air fry feature. The lock out feature is great with a 3 year old and Mother in law with dimentia
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Good range
on August 20, 2022
Posted by: Jim P 2
from Horseheads, NY
Only complaint is the glass top is hard to clean. Haven’t found the right cleaner or cloth yet.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Great Stove... App sucks
on August 24, 2022
Posted by: nobodycareswhoiam
from Missouri
So far we are enjoying our new stove an up grade after 12 years with our last GE Profile slide in unit. But the app isn't great. Always wants me to turn on gps... Why do they need to know where I'm at to use my stove?! Keeps asking me to review Steak mode... What steak mode I find whole turkey mode only. But the Stove works great so far. We will see in 10 years.
I would recommend this to a friend!
Features
3
Performance
5
Quality
4
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 6, 2022
Hello - We appreciate you taking the time to write a review. We're glad you are enjoying your new range so far! We strive to provide the best quality and ownership experience that will last for years. However, we're sorry it keeps prompting you to review the steak mode, which you cannot locate. We understand how frustrating that would be and would love to help.
Please refer to the following article explaining the steak mode for the SmartHQ App: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062850&_ga=2.230869080.618562806.1662470051-1066202793.1647273406.
Regarding location, please know that GE Appliances does not store or use this information other than to provide the service you requested. For example, a mobile product may use GPS data to find a nearby dealer and/or service provider of our products. Location-enabled features for GE Appliances websites are opt-in, and you can control your participation and turn these services off at any time.
We hope you find this response insightful. We're always here if you need anything. Have a beautiful day! -Shayla@GEA
Please refer to the following article explaining the steak mode for the SmartHQ App: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062850&_ga=2.230869080.618562806.1662470051-1066202793.1647273406.
Regarding location, please know that GE Appliances does not store or use this information other than to provide the service you requested. For example, a mobile product may use GPS data to find a nearby dealer and/or service provider of our products. Location-enabled features for GE Appliances websites are opt-in, and you can control your participation and turn these services off at any time.
We hope you find this response insightful. We're always here if you need anything. Have a beautiful day! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Gorgeous and Sleek
on August 26, 2022
Posted by: HDL1965
from Denver, CO
I love this oven so much! It’s so pretty and the flat touch controls are sleek. I love that it has Air Fry and it texted me the other night to met me know I’d left it on. Very cool!!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
The most amazing Oven we’ve ever owned
on October 19, 2022
Posted by: Tommy A
from Downingtown pa
Excellent I every way. Features are awesome GE is the only way we go
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad stove
on October 25, 2022
Posted by: My experience
from Springfield, Mo
After using twice, it has quit working. The main board is out and getting customer service is challenging. We’re waiting on a part now. Very frustrating
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances , October 31, 2022
Hello- We are very sorry to hear your new range isn't working and the main board needs to be replaced. We can understand how upsetting this is for you and apologize for your inconvenience. We would like to get a little more information and will be reaching out to you via email soon. We appreciate your patience in waiting to hear from us. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com