Hi there, and thanks for taking the time to let us know about your experience. We’re glad the range works alright for you overall, and we’re confident that option to preheat from your phone will add convenience to your cooking experience! But we do hate to hear you feel the Air Fry is too slow, are concerned with the settings and believe preheating takes too long. We know issues like those may be inconvenient, and we regret that you’ve had these concerns. Your feedback will be sent to our team for review.

The Air Fry feature on this model is not meant to require preheating, and we regret that you feel it takes too long to heat. As you feel both the Air Fry function and preheating are taking too long, you may want to make sure the range is installed at the proper voltage of 240 volts. Preheating time can vary, but as this model has a ‘fast preheat’ feature, we would normally expect the time to be about 7 to 10 minutes. Turning off the circuit breaker to the range for 30 seconds before turning the breaker back on may help, as this ensures the range is getting full power. If it might be useful, we have more details on preheating here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16540&_ .

Regarding your concern with the settings, if you think the temperature is too low for the setting you’ve chosen the oven temperature can be adjusted up to 35 degrees F hotter or cooler. Details on making that adjustment are available on page 13 of the manual, available here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000992-1.pdf&_ .

We hope this information is helpful. If you continue to have issues and think service may be needed, that department can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . We’re always available if you have any other concerns or questions. Best wishes! -Sarah@GEA