Customer reviews from geappliances.com
GE Profile - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Average customer rating
4.5
(1,442 Reviews)
Rating breakdown 1,442 reviews
5 Stars
1,052
4 Stars
232
3 Stars
67
2 Stars
32
1 Star
59
90%of customers recommend this product.
(
1,053 out of
1,173)
Customer Reviews for GE Profile - 30 in. Wide 5 Elements 5.3 Cu. Ft. Slide-In Electric True Convection Range with Self-Steam Cleaning - Black Stainless Steel
Customer Rating
5
Nice features and works well
on November 1, 2022
Posted by: Bob W57
from Chalfont, PA
Overall very satisfied so far. The range and oven perform nicely, quality also seems good
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks awesome in my kitchen
on October 30, 2022
Posted by: Katmas
from Al
Should have included air fry basket with it being a GE Profile
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great After-Purchase Support and Customer Service
on October 29, 2022
Posted by: Tokyo Boy
from Springfield, VA
I’ve found that when companies promise, as almost all do, that customer satisfaction is there highest priority what they are really saying is “customer satisfaction is our highest priority…until it isn’t.” And the “until it isn’t” occurs the minute a customer has an issue with a product that will cost the company money.
You know how it is: you use the company’s web site to make your issue known only to find that the company never responds to your message; the hour-and-a half wait on the phone before you reach a live person only to be told that the person can’t help you, but the person will transfer you to someone who can followed immediately by a dial tone; you make a second call to the company and endure another hour-and-a-half wait to speak to a person who this time does transfer you to someone supposedly able to help; this person, the personification of politeness and friendliness, then informs you that she is sorry but your particular problem is not covered by the product warranty, and refers you to provision 9.7.6.5(b)(i) (which, of course, is in very fine print) of the written warranty to support her contention.
What are you going to do at this point – hire a lawyer? Not likely.
Well, I am here to tell you that, based on my experience, this familiar scenario is NOT what you will experience when you purchase a product from GE Appliances.
My wife and I purchased what is for most people, including us, an expensive GE Appliances Range (Model PSS93YPFS) earlier this year. Everything was fine for the first few months, but then we started experiencing a performance problem. We had GE Appliance Repair personnel out to the house a few times. On each occasion the repairman thought he had fixed the problem and each time he was wrong. We reached the point where we felt it was time to escalate the problem to someone higher in the chain-of command.
It took some calls, but I eventually got connected to a person in Customer Relations who immediately acknowledged that the repair process to date had not been up to the company’s usual standards of customer service. Within a week the problem was fixed to our satisfaction. And the fix cost GE Appliances some real money.
Every company stands behind its products when there isn’t a problem with them; only the best companies stand behind their products when there is a problem. And that is what GE Appliances did for us.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
The BEST electric range!
on October 29, 2022
Posted by: cindymcd50
from Spring Hill, FL
I have grown up with gas stoves and never wanted to have an electric one. Of course, that was not always the case and was "forced" to put up with them over the years. This range is great! It gives you a chance to do precision cooking from searing to quick boil! The oven is perfect and the additional features such as temp probe for meat and air fryer made cooking fun again. Thank you!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
air fryer andd internet
on October 29, 2022
Posted by: nevik
from la
it is fine except i do not understand why there is no work around for air fryer and convection needing wi fi connection what if internet is down
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, November 2, 2022
Hi - Thank you for reaching out to us and for having purchased this beautiful Profile range. We apologize for any misunderstanding regarding the great features offered on this model range. It is only necessary to connect to WiFi once to unlock Air Fry and Conv Roast. After connecting to WiFi one time, you can disconnect from WiFi and continue to enjoy the enhanced features this range offers. We hope you find this helpful and that you take advantage of all the wonderful cooking features this model offers.
All our best! Vikki@GEA
All our best! Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
New Stove
on October 28, 2022
Posted by: SCSIGNER
from Spartanburg,SC
We’ve only had this stove for 2 months but so far it’s been great. It was easy to install and looks great. It heats evenly but we haven’t had a chance to use all the features like the air fryer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
New Range
on October 28, 2022
Posted by: APC1
from DE
Working well and like the phone app and key lock features
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Sleek design. Profile fits perfect with my counter
on October 27, 2022
Posted by: Margaret6110
from Falmouth, MA
The range is electric but is responsive like gas. I love the air fryer. Easy to keep clean.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com