Hi there – thanks for reaching out about your new range. We appreciate your honest feedback and are sorry to see that you’ve been experiencing difficulties with cleaning your new appliance. It’s understandable to be frustrated when you can’t get your appliances clean and we’d like to share some troubleshooting tips that will help.

The good news is that your range does offer a “Lock Controls” function so that pressing the pads does not activate the controls during cleaning. Simply press and hold the “Lock Controls” pad, for three seconds to lock or unlock the control. “Cancel/Off” is always active, even when the control is locked.

The Steam Clean option helps hydrate food soils so that they are easier to wipe away. The soil can then be wiped off the oven interior and racks using a cloth dampened with warm, soapy water. To remove any remaining stubborn, baked-on stains, apply a non-abrasive cleaner such as Bar Keepers Friend using a sponge or clean cloth.

We hope these tips help and that you’ll be able to continue enjoying your range for years to come. Please feel free to reach out anytime if you have any additional questions or concerns. Warm regards. Lauren@GEA