Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Average customer rating
4.3
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
118
4 Stars
16
3 Stars
12
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Customer Rating
4
Great hardworking machine.
on April 8, 2025
Posted by: Brenda
from Arizona
I love my machine. Purchased about 4 years ago. Having problems with the mat feeding properly, which I hope gets fixed soon.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Cutting Machine
on February 17, 2026
Posted by: GrammySusie
from Nevada
I bought this machine mainly for cutting my stamped images, my printed ephemera pages, and my traced die cut images. It works really well for everything I hoped it would. I'm still learning and I'm sure there will be many more projects I haven't thought of.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Scanncut SDX 125 EGY
on March 20, 2026
Posted by: Scoop
from Near Malibu, California
I love this machine, but really, shouldn't a machine advertised as a quilting tool that comes with quilting templates come with a fabric-cutting mat?
Written by a customer while visiting brother-usa.com
Customer Rating
3
Downside…the mats
on April 1, 2026
Posted by: Cynthia P
from Cullman, AL
First, I love the machine, but the 3 stars is based on the overall system which includes the mats that you use. They don’t last long, they are not self healing, and very difficult to find replacements and they are expensive. You can only use the mats that are for this particular machine, otherwise it won’t load. I use it primarily for direct cutting of embellishments for journals. The amount of time saved when fussy cutting is substantial. However, the machine reads solid lines, so if your graphic has no distinct border or outline it will cut into the graphic.
Written by a customer while visiting brother-usa.com
Customer Rating
5
It is amazing
on April 9, 2021
Posted by: Deb62
from NC
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. This is an amazing cutting machine. Better than other brands I have tried. You can do so much with it. It is very easy to use. Right out the box I was crafting in minutes. This machine has so many awesome features. The auto blade sensor technology is very convenient, it automatically detects thickness of the material you are cutting. The scan feature is the coolest. You can scan any of your own hand drawn work! The touchscreen display makes quick edits easy. The free design software is easy to use and includes tons of free designs/projects. You can connect to your computer or your phone or tablet or just use it by itself. It comes with the main accessories you will need and the machine has a handy storage compartment for storing them.
I am so amazed at all this machine can do.
The cuts are perfect and fast. The machine is pretty quiet when in use. I can create almost anything with it. I can cut fabric, paper, card stock, vinyl, leather, foam. The creative possibilities with this are endless and easy.
I am so amazed at all this machine can do.
The cuts are perfect and fast. The machine is pretty quiet when in use. I can create almost anything with it. I can cut fabric, paper, card stock, vinyl, leather, foam. The creative possibilities with this are endless and easy.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
LOVE THIS MACHINE
on October 19, 2019
Posted by: YoYosMum
from St George, Utah
Opened the box, took everything out & made the blue box. Easy as pie. I'm a greeting card maker & it works so well for me & is very quiet, unlike the CM650W I had before. No more fussing with settings. I tell it what I want to do & it says what adjustments to make & off we go.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Far from perfect
on January 2, 2021
Posted by: Flynnstone1983
from Kentucky
Based on the reviews it seems to be Brothers hasn't fixed their issue. Yes, the technology and software is nice however the mat load issues are very frustrating. I've had issues with the mat the came with the machine and the new Brothers mat I purchased online. I honestly wish I hadn't purchased this machine. Brothers please fix your problem!!!
Response from brother-usa.comBy Brother, Customer Service, January 5, 2021
Hi, we understand you are experiencing with mat load issues with your SDX125E and we can understand your frustration. We'll be happy to help. Below is FAQ that can assist you.
https://help.brother-usa.com/app/answers/detail/a_id/158265
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/158265
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Its ok.
on December 21, 2020
Posted by: Pk Vang
from Cali
Love the scan feature and the quietness of the machine. It cuts really good however the mat is not good. It loses its tackiness within the 2nd use and because of that, whatever your cutting will move around or not stay put esp for those smaller areas or pieces. Even when I tape it to the mat, the inner parts will not cut right because only the outside part is taped down. You cannot use other mats, it has to be brother brand but the cost for 1 mat is like $20 and up for a 2-3 time use. Everything else is good but if you cant even cut correctly because of the mat then there is no point. Unless you can fork out $20 every 2-3 cut, its not worth it.
Response from brother-usa.comBy Brother, Customer Service, December 23, 2020
Hi, we understand you are experiencing an issue with the mat loosing it stickiness with the Brother SDX125E and we can understand your frustration. We'd like to help. The mat can be cleaned using baby wipes to retain its stickiness. When the mat is not in use, clean it, make sure it is dry and store it with the protective sheet affixed. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com