Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Average customer rating
4.3
(167 Reviews)
Rating breakdown 167 reviews
5 Stars
118
4 Stars
16
3 Stars
12
2 Stars
6
1 Star
15
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut DX SDX125 Electronic Cutting Machine with Built-in Scanner - Grey/Aqua
Customer Rating
3
Downside…the mats
on April 1, 2026
Posted by: Cynthia P
from Cullman, AL
First, I love the machine, but the 3 stars is based on the overall system which includes the mats that you use. They don’t last long, they are not self healing, and very difficult to find replacements and they are expensive. You can only use the mats that are for this particular machine, otherwise it won’t load. I use it primarily for direct cutting of embellishments for journals. The amount of time saved when fussy cutting is substantial. However, the machine reads solid lines, so if your graphic has no distinct border or outline it will cut into the graphic.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Scanncut SDX 125 EGY
on March 20, 2026
Posted by: Scoop
from Near Malibu, California
I love this machine, but really, shouldn't a machine advertised as a quilting tool that comes with quilting templates come with a fabric-cutting mat?
Written by a customer while visiting brother-usa.com
Customer Rating
5
Highly Recommend!
on March 11, 2026
Posted by: Beach4u
from Florida Panhandle
Loving my ScanNcut. No more fussy cutting for me!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Cutting Machine
on February 17, 2026
Posted by: GrammySusie
from Nevada
I bought this machine mainly for cutting my stamped images, my printed ephemera pages, and my traced die cut images. It works really well for everything I hoped it would. I'm still learning and I'm sure there will be many more projects I haven't thought of.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Scan N Cut is wonderful. Just LOVE IT
on February 12, 2026
Posted by: PhyllisH
from Texas
Love this machine. Easy to learn, great results every time.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Frustrated and not happy
on February 10, 2026
Posted by: Mishaye
I have tried every combination to cut stickers. it is a joke! it will NOT cut using a kiss cut. It cuts through the image even thou I tell it to cut a white border it still cuts thru my images. I would not waste my money on this machine again! BUY A CRICUT!!!!!
Response from brother-usa.comBy Brother Customer Service, February 11, 2026
Thanks for taking the time to review your experience with the Brother SDX125E. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother SDX125E. We sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/SDX125E
https://www.brother-usa.com/support/SDX125E
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great hardworking machine.
on April 8, 2025
Posted by: Brenda
from Arizona
I love my machine. Purchased about 4 years ago. Having problems with the mat feeding properly, which I hope gets fixed soon.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Works well, BUT...
on March 21, 2025
Posted by: Larry
from Seneca, SC
The machine works fine, but getting images into a format that it can use is a little convoluted.
Response from brother-usa.comBy Brother Customer Service, March 26, 2025
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear that you are having images and format issues with the Brother SDX125EGY I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/SDX125EGY
Written by a customer while visiting brother-usa.com